_____________________________________________________________________________________
www.support.avaya.com,
Page: 22 11/4/2009
Avaya Inc. – Proprietary.
Use pursuant to Company Instructions.
_____________________________________________________________________________________
_________________________________________________________________________
6. T
ROUBLE SHOOTING
_________________________________________________________________________
This section offers some common configuration mismatches between the 96xx series IP Phone and the Nortel
VPN Router to assist in troubleshooting. The key events of the logs are highlighted in bold. The Nortel VPN
Router log messages were generated using the “Original” Display Mode. Nortel VPN Router log messages can
be access through
STATUS EVENT LOG
from the main web management interface.
6.1
IKE Phase 1 no response.
If we given user name are incorrect we will get VPN Tunnel Failure Message.
VPN tunnel failure
Retry
Details Sleep
If we press Retry Soft key again it will retry to establish the tunnel.
If we press Details Soft key.
We can see IKE Phase 1 no response
IKE Phase 1 no response
Restart
Program Back
Press Program soft key it will redirect to Craft Code Screen
Give Craft Code and it will redirect to Craft Procedures Screen here select VPN and press Start soft key
Press forward soft key on the phone and check the IKE Exchange mode, Check IKE Phase1 parameters
on VPN gateway and phone is correct or not, Check the IP pool is configured properly and also same pool
name it is mentioned in Profiles -- >Groups -- > Base -- > Edit -- > Connectivity -- > Address pool.
6.2
Incorrect IKE Phase 2
If we given incorrect IKE Phase 2 Settings then we will get VPN Tunnel Failure Message
VPN tunnel failure
Retry
Details Sleep
If we press Retry soft key again it will retry to establish the tunnel.
If we press Details soft key we can see Invalid configuration screen.
Enter Code:
# = OK
