Nortel BSR222, Configuration, Page: 405 / 451

Appendix A Troubleshooting 405
Nortel Business Secure Router 222 Configuration — Basics
Problems with the WAN interface
Problems with Internet Access
Table 118 Troubleshooting the WAN Interface
Problem Corrective Action
Cannot get WAN IP
address from the ISP. Refer to the Nortel Business Secure Router 222 — Fundamentals (NN47922-301)
guide for initial set up of the Business Secure Router.The ISP provides the WAN IP
address after authentication. Authentication can be through the username and
password, the MAC address, or the host name. Use the following corrective
actions to make sure the ISP can authenticate your connection.
You need a username and password if you are using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct Service Type,
Username and Password (the username and password are case-sensitive). Use
the WAN screens in the WebGUI.
If your ISP requires MAC address authentication, clone the MAC address from
your computer on the LAN as the Business Secure Router’s WAN MAC address.
Use the WAN screens in the WebGUI.
Nortel recommends that you clone your computer’s MAC address, even if your ISP
presently does not require MAC address authentication.
If your ISP requires host name authentication, configure your computer’s name as
the Business Secure Router’s system name (use the WebGUI’s wizard or
System
General screen to configure the system name).
Table 119 Troubleshooting Internet Access
Problem Corrective Action
Cannot access the Internet. Connect your cable or DSL modem with the Business Secure Router
using the appropriate cable.Check with the manufacturer of your cable or
DSL device about your cable requirement because some devices require
crossover cable and others a regular straight-through cable.
Verify your settings in the WAN screens.
Internet connection disconnects. Check the call scheduling rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting in the WAN screens.
Contact your ISP.