Nortel Agent Greeting 2.0, Maintenance And Troubleshooting Manual

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Troubleshooting Agent Greeting Page 29 of 36
Agent Greeting Card Maintenance and Troubleshooting Guide
• after a Restore (recommended, but no message is displayed because the
Browser User Interface does not know when a Client’s Restore operation
is finished).
In case of Restore operation you must wait 2 hours per card for the
operation to complete.
Restarts
A Restart differs from a Reboot in that only the Agent Greeting tasks are
deleted and restarted. In many cases, a Restart is enough to recover from
trouble, and much faster than a Reboot (20 seconds versus 2 minutes).
Spontaneous Restart can occur in the following conditions :
• when the ethernet driver has reported an invalid Ethernet address error
(FF:FF:...:FF) and after a timeout of 3 minutes without receiving any
Multicast frames.
• after setting Multicast options. See “Changing Multi-cast parameters”
on page 28.
• On a Restore operation, Client cards are restarted by the Server (all files
are erased before the Restore commences)
• Client cards disconnect from the Server while the Server is doing a
Backup (therefore no TUI operation can occur during the Backup).
How to change the role of a card
To change a card from Unassigned to being the Server - from the BUI assign
a group keycode and reboot.
To change a card from Unassigned to being a Client - from the BUI, click on
"Modify Group/Acquire" and Acquire the card.
To change a card from Client to Server: replace the dongle of the Client with
the dongle of the Server and reboot.
For any other case, using the Telnet or serial connection and type in : diskInit
"/A:" (command is case sensitive). On reboot the card will be Unassigned.
Note: The diskInit command formats the PC Card disk and will
therefore erase all agent information and agent greetings. Use with care.