Nortel Agent Greeting 2.0, Maintenance And Troubleshooting Manual

Page: 23 / 38

Agent Greeting Card Test and Debug Capabilities Page 23 of 36
Agent Greeting Card Maintenance and Troubleshooting Guide
Event Logging
Log files are stored in the DEBUG directory on the /A: drive. These are
limited to a maximum size and are rolled over to prevent the disk being filled.
They will hold a substantial log of activity on the system.
These files can be displayed using the mcShellPrintLastLog and
mcShellPrintCurrentLog functions as described above. See Table 5 on
page 22 for more details on these functions.
Fatal Error Logging
When the Agent Greeting application encounters a problem which is classed
as a Fatal Error, it will log the error in NVRAM and if relevant print
messages to the vxWorks shell. The Agent Greeting Card is then rebooted. If
a Fatal Error is logged three times within a certain period, the tMaint task
will suspend itself on startup to prevent further reboots and allow debugging
of the errors.
The NVRAM stores up to six fatal errors, starting with the most recent. The
command printAllErrors is used to show the errors, and appears as follows:
-> printAllErrors
Error (1): Error Code 0x3001, logged at 23:35:11 05/02/1998
Error (2): Error Code 0x4004, logged at 23:33:13 05/02/1998
Error (3): Error Code 0x5003, logged at 23:31:02 05/02/1998
Error (4): Empty
Error (5): Empty
Error (6): Empty
value = 30 = 0x1e
Each error consists of a four-digit hex identifier and a timestamp. The first
digit of the identifier corresponds to the task which logged the error, the other
three making up a unique error number. The actual fatal error codes and brief
descriptions are shown in the Appendix “Error codes” on page 31.