May 2004
23
Planning Notes
How to get help
If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical
support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks Technical Support. To obtain contact information
online, go to the
www.nortelnetworks.com/cgi-bin/comments/comments.cgi
URL, then click on Technical Support.
From the Technical Support page, you can open a Customer Service Request online or find the telephone number for the nearest
Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL (1-800-466-7835) to learn the telephone number for the
nearest Technical Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is
routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or
service, go to the
http://www.nortelnetworks.com/help/contact/erc/index.html
URL.