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6. TROUBLESHOOTING&TRANSPORT
6.1 Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Possible Cause
Solution
The hob or cooking zones
cannot be switched on.
There is no power supply.
Check the household fuse for the appliance.
Check whether there is a power cut by trying
other electronic appliances.
The hob produces an odour
during the first cooking
sessions.
New appliance.
Heat a saucepan full of water on each
cooking zone for 30 minutes.
Oven does not switch on.
Power is switched off.
Check whether there is power supplied.
Also check that other kitchen appliances are
working.
No heat or oven does not
warm up.
Oven temperature control is
incorrectly set.
Oven door has been left open.
Check the oven temperature control knob is
set correctly.
Cooking is uneven within the
oven.
Oven shelves are incorrectly
positioned.
Check that the recommended temperatures
and shelf positions are being used.
Do not frequently open the door unless you
are cooking things that need to be turned.
If you open the door often, the interior
temperature will be lower and this may affect
the results of your cooking.
Oven light (if available) does
not operate.
Lamp has failed.
Electrical supply is disconnected
or switched off.
Replace lamp according to the instructions.
Make sure the electrical supply is switched
on at the wall socket outlet.
The oven fan (if available) is
noisy.
Oven shelves are vibrating.
Check that the oven is level.
Check that the shelves and any bake ware
are not vibrating or in contact with the oven
back panel.
6.2 Transport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.
