6 Appendix
MI 0500 en-2922
97
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6.2 Technical support
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For further information on these documents or other potential applications, please contact the
Getriebebau NORD GmbH & Co. KG
Further required information or software files (e.g. special software versions or firmware for software
updates) may be provided to the user on request after technical consultation.
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6.3 Service notes
For service/repair cases please contact your NORD Service contact person. You will find your contact
person listed on your order confirmation. Additionally you will find further possible contact persons
using the following link:
https://www.nord.com/en/global/locatortool.jsp
When contacting our technical support please have the following information available:
• Device type (name plate/display)
• Serial number (name plate)
• Software version (parameter P707)
• Information regarding accessories and options used
If you would like to send the device in for repair please proceed as follows:
• Remove all non-original parts from the device.
NORD accepts no liability for any attached parts such as power cables, switches or external
displays.
• Back up the parameter settings before sending in the device.
• State the reason for returning the component/device.
– You can obtain a return note from our web site (
) or from our technical support.
– In order to rule out the possibility that the cause of a device fault is due to an optional module,
the connected optional modules should also be returned in case of a fault.
• Specify a contact person for possible queries.
Information
Factory settings of parameters
Unless otherwise agreed, the device is reset to the factory settings after inspection or repair.
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