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Troubleshooting

If you encounter problems when installing and/or using the Nokia C110/C111
Wireless LAN Card, this chapter will provide assistance. The chapter is organized
according to the type of problem.

Tip:

When troubleshooting the wireless LAN card, a good starting point is to

go through the following questions:

1

Was the installation successful?

2

Is the wireless LAN card connected to an access point? You can check the status
of the network connection in the Monitor window.

3

Are the network settings, such as TCP/IP properties, correct? Check with your
system administrator if necessary.

4

Are the wireless LAN settings (network name, operating mode, etc.) correct?

5

Are there any IRQ or other resource conflicts?

Installation

The installation program is interrupted.

Make sure you have enough power on your computer.

Make sure you have enough free disk space on your computer.

Check that you have closed all Windows programs before starting the installation,
and that you have not inserted the wireless LAN card into your computer until
prompted to do so in the installation program.

The CD-ROM drive cannot be opened during the installation.

Some CD-ROM drives cannot be opened when installing software from them. If
you think that you might need the operating system files during the installation, it
is advisable that you first copy the Nokia C110/C111 installation files to the hard
drive and install the program from there.

The wireless LAN card cannot be inserted into the PC card slot.

Check that the wireless LAN card is turned the right side up.

Check the

PC card slot for any problems.

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Summary of Contents for C110

Page 1: ...Nokia C110 C111 Wireless LAN Card User s guide ...

Page 2: ...hemicals Switch off near blasting Do not use the wireless LAN card where blasting is in progress Observe restrictions and follow any regulations or rules Use sensibly Use only in the normal operating position Use qualified service Only qualified service personnel must repair equipment Accessories Use approved accessories only Do not connect incompatible products Water resistance Your wireless LAN ...

Page 3: ...curity Nokia operates a policy of continuous development Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice Under no circumstances shall Nokia be responsible for any loss of data or income or any special incidental consequential or indirect damages howsoever caused The contents of this document are provided as is Except ...

Page 4: ...0 C111 17 Nokia C110 C111 features 19 Monitor window 19 Manager window 20 Profiles 21 Status 26 General settings 29 Diagnostics 33 Update 33 Administrator 34 SIM services 36 Security options 40 WEP security 40 Smart cards 43 Troubleshooting 46 Installation 46 Network 48 Wireless LAN 50 Resources 52 Hardware 52 Smart card 53 Card specifications 54 Physical specifications 54 Radio specifications 54 ...

Page 5: ...Important safety information 55 Important information 55 FCC Declaration of Conformity Statement 58 Care and maintenance 59 Glossary 60 ...

Page 6: ... slot to a wired local area network through an access point Instead of cables radio waves are used to transmit and receive data over the air With the Nokia C110 C111 you can set up an infrastructure network where wireless stations communicate with wired and wireless stations through an access point You can wirelessly access your company database e mail the Internet and other network resources for ...

Page 7: ... electrical devices The discharge may result in unstable software operation Network connections may become unreliable data may be corrupted and the transmission halted In this case end the existing connection if any stop the wireless LAN card and remove it from the PC card slot Then re insert the wireless LAN card into the PC card slot and try connecting again Dead spots and dropouts Deadspotsarea...

Page 8: ... GHz channels 10 11 12 and 13 Note TransmitteddataisnotencryptedbythewirelessLANcardbydefault For more information about security in data transmission please visit www forum nokia com Security Security issues should always be carefully considered to ensure the secure transmissionofdatainbothwiredandwirelessLANs Incurrentwirelesssystems for example access points need to authenticate wireless statio...

Page 9: ...ot touch the antenna unnecessarily when the wireless LAN card is in use Contact with the antenna affects the quality of the transmission and may cause the wireless LAN card to operate at a higher power level than otherwise needed Note Make sure that the antenna is pointing towards the access point and placed in an open area Do not cover the antenna The Nokia C111 has two antenna connectors for att...

Page 10: ...lying to the wireless LAN card and may be dangerous Caution When you disconnect the cable of any external antenna grasp and pull the plug not the cable Note Foravailabilityofapprovedaccessories pleasecheckwithyourdealer Caution In order to comply with FCC RF exposure requirementsforamobiletransmitter aminimumseparation distance of 20 cm must be maintained between the antenna and all persons during...

Page 11: ...r example from headquarters to field office simply by selecting the appropriate profile Any of the settings can be changed by editing the existing profiles See Profiles on page 21 for more information Threeprofileswithpre definedsettingsareautomaticallycreatedduringsoftware installation The Quick Infrastructure and Quick Ad Hoc profiles enable quick and easy access to a wireless LAN you need not c...

Page 12: ...d in any other country not specified or with an incorrect country setting may be illegal The country setting can be configured on the General settings page Operating mode The Nokia C110 C111 enables different types of communication in a wireless LAN There are two operating modes to choose from infrastructure and ad hoc Infrastructure The infrastructure operating mode allows two kinds of communicat...

Page 13: ...files page and click Edit Network name The network nameis thename ofthe wireless LANto whichthe card can connect It is usually programmed into an access point by a system administrator You should ask the system administrator for the network name Youcansavemorethanonenetworknameforeachprofile Ifyouentermorethan one network name the names must be separated from each other by a semicolon for example ...

Page 14: ...h the Profile Wizard you are automatically allocated an available channel without needing to specify one You can however also select the correct channelyourself In thatcase makesurethatthewireless LANcardandtheaccess point are using the same channel If you want to change the channel setting go to the Profiles page and click Edit Connecting to a network TheNokiaC110 C111WirelessLANCardconnectsyourc...

Page 15: ...ou want to use with the wireless LAN in question Click Apply You may need to restart your computer If you are about to connect to a new network and therefore need tocreateanewprofile orifyouneedtomodifyanexistingprofile see Creating new profiles on page 22 or Editing profiles on page 23 Note In Windows 2000 and Windows NT 4 0 if you want to connect to a wirelessLANwhenloggingontoadomain insertthew...

Page 16: ...therstartanetworkorselectthenetworkyouwant to join Tip Createyourownprofileforadhocnetworking withtheProfileWizardif youusethead hocoperatingmodefrequently Thissavesyoufrom havingto start a network each time and allows quicker access See Creating new profiles on page 22 for more information Using default profiles Three default profiles are created during the installation Quick Infrastructure Quick...

Page 17: ... card Caution Closing the Monitor or the Manager window does not quit the program To quit the program you must stop the wireless LAN card Caution TheWindows98operatingsystemstopsallPCcardswhenanewPC card is inserted into the computer If you insert another PC card into your computer make sure that you first stop the Nokia C110 C111 and remove it from the PC card slot Uninstalling the Nokia C110 C11...

Page 18: ...3 In the Network dialog box select Nokia C110 C111 Wireless LAN Card and click Remove 4 Click Close to close the Network dialog box 5 You are asked if you want to restart your computer Click No 6 In the Network Driver Uninstall dialog box click OK and the program starts uninstalling the files 7 A dialog box informs you when the uninstallation is completed Click Finish ...

Page 19: ... the icon to open the Monitor window The Monitor window displays the name of the profile which is currently used and information on the network connection The following messages are displayed in the Monitor window according to the status of the connection Figure 5 Monitor window CONNECTED The wireless LAN card is connected to the network NOT CONNECTED The connection could not be established Make s...

Page 20: ...thatthecomputerneedstobewithinanaccesspointcoveragearea or inthead hocoperatingmode withinrangeofotherstations see WirelessLAN onpage 6 The data flow indicator shows the relative speed at which data is transferred The browse button see Figure 5 on page 19 opens the Manager window and the page last visited Manager window CONNECTED WITH SECURITY WEP keys are used for securing data transmission NO CA...

Page 21: ...s that you need for accessing wireless LANs Profiles enable easy transfer from one network to another without having to remember all the different settings On the Profilespageyoucanalsomodifyexistingprofilesandcreatenewprofiles Profiles are stored to a hard disk or a smart card Selecting profiles You need to select a network profile suitable for the wireless LAN in which you want your wireless LAN...

Page 22: ...s located 3 Select one of the two available operating modes In the infrastructure mode computers can communicate with each other and with wired LAN stations through an access point In the ad hoc mode computers can send and receive data directly with each other No access point is needed See Operating mode on page 12 for more information Click Next 4 Type the network name as defined by the system ad...

Page 23: ... workgroup if you want your computer to join one Click Next Note In Windows 95 98 Me you must always specify a workgroup name 6 The Profile creation complete window informs you when the creation of a new profile is completed Click Finish Note When you have created a new profile and want to use it for the first time you may be prompted to restart your computer Removing profiles You can remove a pro...

Page 24: ...e the default settings On the General tab you can edit the following properties DESCRIPTION You can enter detailed information on the profile such as the name or address of the place where the wireless LAN is located This free text field is for information that helps you identify different profiles OPERATING MODE There are two available operating modes to choose from In the infrastructure mode com...

Page 25: ...If this check box is not selected the logon settings are managed by network settings which can be configured in the Control Panel WORKGROUP The name of the workgroup if you want your computer to join one Note In Windows 95 98 Me you must always specify a workgroup name USE WEP SECURITY WEP uses keys to protect the information transmitted in a wireless LAN If this check box is not selected communic...

Page 26: ...atus page you can find general information on the current operation of the Nokia C110 C111 Wireless LAN Card and the network you are using General tab The following properties are displayed on the General tab in the Operating information area AUTOMATIC CONFIGURATION There are a number of advanced radio settings DTIM period fragmentation threshold listen interval RTS threshold etc which are configu...

Page 27: ...have no access rights for the network OPERATING MODE Type of network communication in use In the infrastructure mode computers can communicate with each other and with wired LAN stations through an access point In the ad hoc mode computers can send and receive data directly with each other No access point is needed NETWORK NAME Name of the network to which the wireless LAN card is currently connec...

Page 28: ... off the PIN code request Your smart card has the default PIN code for example 0000 For security reasons it is important that you change the PIN code To change the PIN code click Change PIN Codeand type a newvaluefor thePIN code ThePIN code can be 4 to 8 digits long Retype the code and click OK Keep the new code secret and in a safe place If you enter an incorrect PIN code three times in a row the...

Page 29: ... temporary hardware or software failure the card may have lost the network connection for a while but the card has reset itself Card found The system has found the card Card not found The system could not find the card Started network An ad hoc network has been successfully established Failed to start network An ad hoc network could not be established Joined network The wireless LAN card has succe...

Page 30: ...The speed of communication decreases when the power saving option is used Note The power saving option may not be compatible with access points that are not Wi Fi Wireless Fidelity approved Do not use power saving with such access points Monitor window By default the Monitor window opens in the middle of the display area of your computer If you move the Monitor window to a different place on the s...

Page 31: ...ame of the network where the key is used 2 Select the type of key you want to create user specific or station specific If you choose a station specific key the MAC address of the wireless LAN card is used as an identifier If you choose a user specific key you can choose the identifier yourself However make sure that the same personal key is configured to the access point if the access point and wi...

Page 32: ... you want your computer to log on to a domain By default these settings are managed automatically as defined in each profile When the Manage TCP IP properties together with profiles check box is cleared profiles will be activated without TCP IP settings You can change the settings manually in the Control Panel Profiles will be activated without domain settings if the Manage domain settings togethe...

Page 33: ... the online help where you get information on how to contact Nokia s technical support You are advised to run the diagnosis tests when for example the Monitor window reports a failure with the network connection or when you have problems in accessing a network A number of possible problem situations are covered in this guide under Troubleshooting on page 43 Update You can download the latest softw...

Page 34: ...reless LAN card The installation is carried out in the same manner as the original installation from the CD ROM Note All the existing settings which you have configured on the Profiles and General settings pages including your personal profiles will remain unchanged even when the software has been updated Note Make sure that your computer has enough battery power before you start to download the u...

Page 35: ...red items on the right and click the arrow button pointing to the left 4 You can type additional information about the smart card in the Smart card description text box 5 Click OK to save the selected items on the smart card Note Profiles are copied to a smart card when the Keep data after storing on smart card check box is selected If this check box is cleared the selected profiles will be remove...

Page 36: ...e of a computer and selects setup exe The installation starts and when prompted by the system the user inserts the Nokia C110 C111 Wireless LAN Card into a compatible computer The installation is carried out without the user having to configure settings When the installation is completed the user is ready to access a wireless LAN SIM services On the SIM services page you can connect to services pr...

Page 37: ... disconnect from SIM services click Disconnect The connection to the SIM services is valid only for a certain length of time This ensures that you are not accidentally connected to the service for a long period of time The length of time varies depending on the network When the set time limit is about to end you are asked if you want to continue or disconnect If you do not want to continue the con...

Page 38: ...ge to your cellular phone when the SIM card is inserted in it If you have the Read settings from SIM card check box selected and new settings are found on the SIM card you are asked to confirm whether you want to apply them To accept the settings from the SIM card click Yes History tab Here you can monitor the status of the connection The following events can be reported Service detected The wirel...

Page 39: ...rk profile that is used for accessing SIM services Your service provider can for example put the new profile on their Web page where you can download it To get an updated network profilefrom your serviceprovider s Web site click the Update button and type the correct Web address in the text box Click OK and your Web browser opens Tip When you type your service provider s Web address click the Set ...

Page 40: ...tion sent and the higher the level of security WEP keys consist of a secret key and a 24 bit Initialization Vector For example the 104 bit WEP key has a 104 bit secret key which the user can set and a 24 bit Initialization Vector that cannot be controlled by the user Some manufacturers refer to the 104 bit key as a 104 bit key whereas others refer to it as a 128 bit key 104 24 Both keys offer the ...

Page 41: ...em administrators who distribute them to users An access point uses a different key for each wireless station There are two types of personal keys and the difference between the keys is the type of information that is used for identifying the user Unlike shared keys personal keys are not network specific and therefore cannot be saved together with profiles They can however be separately saved in a...

Page 42: ...ing and exporting shared keys You can import and export shared WEP keys from and to a file The system administrator can save shared WEP keys on a smart card together with profiles 1 On the Profiles page select the profile you want to modify click Edit and select the Security tab 2 Select Use WEP security and click Import or Export 3 Select the source from which you want to import or the destinatio...

Page 43: ...exporting a personal key select the destination to which you want to save the key and click Save Selecting a personal key 1 On the Profiles page select the profile you want to modify click Edit and select the Security tab 2 Select Use WEP security then select Use a personal WEP key Click Select 3 A list of personal WEP keys is displayed Select a personal key from the list and click OK 4 Click OK t...

Page 44: ...with the Nokia C110 C111 If you want other applications to be able to use the smart card reader of the Nokia C110 C111 you need to install separately a PC SC Personal Computer Smart Card compliant smart card driver on your computer Please consider the following points Install thePC SC compliantsmart card driveronly ifyouwantto use other smart card applications with the smart card reader of the Nok...

Page 45: ...N Code dialog box opens Type the PUK code then type a new PIN code and confirm it Click OK Setting PIN code request If you set the PIN code request on you are asked for the PIN code every time the wireless LAN card is inserted with the smart card 1 On the Status page select the Smart Card tab 2 In the Smart card locking area click Enable PIN Code Request You can turn off the PIN code request by cl...

Page 46: ...r other resource conflicts Installation The installation program is interrupted Make sure you have enough power on your computer Make sure you have enough free disk space on your computer CheckthatyouhaveclosedallWindowsprogramsbeforestartingtheinstallation and that you have not inserted the wireless LAN card into your computer until prompted to do so in the installation program The CD ROM drive c...

Page 47: ...ve NT Networking installed on your computer If you do not have NT Networking installed a dialog box opens asking if you want to install it now Click Yes and follow the instructions given in the wizard Note that you need the Windows NT installation files during this procedure The order in which the various installation files are used is first the Nokia C110 C111 installation files then the Windows ...

Page 48: ...isks It is recommended thatyou then copy the contents ofthe disks to the hard drive before installing If installed directly from the floppy disks the system will ask you to change the disk several times Network The wireless LAN card seems to be working but the network connection does not work Run the fault diagnosis tests on the Diagnosis page If all tests are passed successfully make sure that th...

Page 49: ...allow the domain settings to be managed by the Nokia C110 C111 you might lose your domain settings if you use a profile without a domain To avoid being mistakenly locked out go to the General settings page select the Advanced tab and clear the Manage domain settings together with profiles check box I cannot access the Internet Check that you use a routing protocol such as TCP IP Make sure that the...

Page 50: ...tworks Check that you have access rights to the access point and that the access point is connected to a network to which you have access rights Checkthattheexternalantennaisproperlyconnectedandthatnopartofthecable is broken If you have selected the power saving option on the General settings page there may be interoperability problems with some access points that are not Wi Fi Wireless Fidelity c...

Page 51: ...rd and set the TCP IP address manually No wireless stations with the Nokia C020 C021 Wireless LAN Card are shown on the list of ad hoc network stations in the Manager window Only wireless stations using the Nokia C110 C111 Wireless LAN Card can be shown on the list of stations If stations with the Nokia C110 C111 Wireless LAN Card are not shown on the list join the ad hoc network again Roaming fro...

Page 52: ...e are no resource conflicts but the wireless LAN card still does not work Check that the operating environment does not cause damage or interference to the wireless LANcard Detailedinformationontheoperatingenvironmentcan be found in the chapter Important safety information on page 52 Check that the wireless LAN card is properly inserted Run fault diagnosis tests on the Diagnostics page You can try...

Page 53: ...mart card Make sure that the smart card is inserted correctly the connectors on the smart card and the wireless LAN card must meet A dialog box asking for smart card s PIN code appears before the log on dialog box You can enter the PIN code before logging on to a network I cannot open the Monitor window or enter the PIN code for the smart card when using a smart card in Windows 2000 NT 4 0 Press C...

Page 54: ... site at www forum nokia com SMART CARD SUPPORT PC SC compliant integrated smart card reader for security key WEP storage profile storage and other applications POWER CONSUMPTION 3 3 V 5 V Sleep 10 mA 10 mA Receive 240 mA 180 mA Transmit 360 mA 310 mA OPERATING TEMPERATURE 5 C 55 C CHANNELS 13 channels depending on local regulations DATA RATE Up to 11 Mbit s MODULATION TECHNIQUE Direct sequence sp...

Page 55: ...oducts As with other mobile radio transmitting equipment users are advised that for the satisfactory operation of the equipment and for the safety of personnel it is recommended that the wireless LAN card should only be used in the normal operating position Electronic devices Most modern electronic equipment is shielded from radio frequency RF signals However certain electronic equipment may not b...

Page 56: ...s For vehiclesequippedwith an air bag remember thatanair bag inflates withgreat force Do not place objects in the area over theair bag or in the air bag deployment area If the in vehicle wireless LAN card is improperly placed and the air bag inflates serious injury could result RemoveyourwirelessLANcardfromthePCcardslotbeforeboardinganaircraft The use of wireless LAN cards in an aircraft may be da...

Page 57: ...e the area below deck on boats chemical transfer or storage facilities vehiclesusingliquefiedpetroleumgas suchaspropaneorbutane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine ...

Page 58: ...pment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equip...

Page 59: ... warp or melt certain plastics Do not store it in cold areas When the wireless LAN card warms up to its normal temperature moisture can form inside the wireless LAN card which may damage electronic circuit boards Do not attempt to open it Non expert handling of the wireless LAN card may damage it Do not drop knock or shake it Rough handling can break internal circuit boards Do not use harsh chemic...

Page 60: ...rkwherewirelessstationscansendandreceivedatadirectlywitheachother without access points This type of network is sometimes called a peer to peer network Bandwidth Size in Hertz of the operating or transmission channel of a system that a signal transmission occupies Channel A specified frequency band for the transmission and reception of signals Coverage area Geographical area within which service f...

Page 61: ...tion Identifies the sender or the receiver of information sent in packets across the Internet Infrastructure One of the two operating modes that can be selected when using the Nokia C110 C111 With this configuration option users can set up a network where wireless stations communicate with wired and wireless stations through an access point Sometimes called StructureNet IRQ Interrupt request One o...

Page 62: ...ame String of up to 32 alphanumeric characters comprising the name of the logical group to which the wireless station belongs Operating mode Type of communication that must be selected when using a wireless LAN card The two operating modes available for the Nokia C110 C111 are ad hoc and infrastructure PIN code Personal Identity Number code PIN code 4 to 8 digits is an access code for protecting a...

Page 63: ...l plastic card with an embedded integratedcircuit TheSIMcardisinsertedintoawirelessLANcardforsubscriber identification and other security related information Smart card Small plastic card with an embedded integrated circuit Provides a secure medium for storing and transporting information TCP IP Transmission Control Protocol Internet Protocol A protocol for interconnecting disparate networks to ge...

Page 64: ...64 Wireless station Any device with a PC card slot into which the wireless LAN card can be inserted in order to send and receive data ...

Page 65: ... keys 41 smart cards 35 customer database 33 D data flow indicator 20 data rates 6 dead spots 7 default profiles 11 using 16 deleting profiles 23 diagnostics 33 dropouts 7 E editing personal WEP keys 42 shared WEP keys 41 editing profiles 23 electronic devices 55 hearing aids 56 other medical devices 56 pacemakers 55 electrostatic discharge 7 explosive atmospheres 56 exporting personal WEP keys 31...

Page 66: ...s 26 update 33 personal WEP keys 31 41 creating 31 42 editing 31 42 exporting 31 43 importing 31 43 selecting 32 43 PIN code 43 changing 28 45 unblocking 45 PIN code request 28 45 power saving 30 profiles 11 21 copying to smart card 35 creating 22 default profiles 11 16 editing 23 exporting 26 importing 26 Quick Ad Hoc 11 Quick Infrastructure 11 removing 23 selecting 21 Wired LAN 11 write protecti...

Page 67: ... 44 saving information 35 unlocking 28 45 software testing 33 updating 34 stations 29 status 26 stopping wireless LAN card 17 T terminology 60 testing software 33 traffic safety 55 troubleshooting 46 general 46 hardware 52 installation 46 network 48 resources 52 smart card 53 wireless LAN 50 U unblocking PIN code 45 uninstalling 17 unlocking smart card 45 updating software 34 W WEP 8 40 WEP keys i...

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