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General BB troubleshooting guidelines
If any component is replaced, retest or rerun the selftest. If Betty (N2300) or Vilma (N2200) is replaced,
perform an EM calibration.
Phoenix self tests
Context
Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the
diagram below.
If the phone is dead and you cannot perform the self tests, go to
Dead or jammed device troubleshooting.
RM-257; RM-270; RM-277
BB Troubleshooting and Manual Tuning Guide
Issue 1
COMPANY CONFIDENTIAL
Page 3 –5
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