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ninjakitchen.com
TROUBLESHOOTING GUIDE - Cont�
Pump won’t turn off when using the cup�
The pump will shut off once a vacuum seal is achieved. If a vacuum seal is not achieved,
you will be able to remove the pump from the lid. If this happens, turn off the pump and
check the following:
• Make sure the Pro Extractor Blades® Assembly is tightly attached to the cup.
• Ensure the FreshVac™ Tab on the Flip & Seal Lid is properly installed.
DO NOT
remove the tab from the lid.
Accidentally removed the FreshVac tab and need to reinstall�
If you accidentally remove the FreshVac Tab, follow these easy steps to reinstall it:
• For the pitcher, align the bottom side of the FreshVac Tab to match the shape of the
opening on the pitcher lid. Then press the tab down until it is seated flat.
• For the cup, first ensure the FreshVac Tab matches up with the opening on the Flip &
Seal Lid. Next, align the bottom side of the tab to match the shape of the opening on
the cup. Then press the tab down until it is seated flat.
Can’t remove Pro Extractor Blades® Assembly from cup or lid from pitcher�
• Container will be vacuum sealed shut after using the FreshVac pump.
• Release the vacuum seal by gently pulling up on the FreshVac Tab.
FreshVac Pump does not lock onto container�
• Pump will not lock onto pitcher lid or cup. Once pump is activated, the pump will seal
to the lid and become secure.
FreshVac Pump is stuck on container�
• To release the pump from the container, press the pump release button (up arrow)
and lift up.
What do the lights on the FreshVac pump mean?
• White LED light indicates the pump has been activated and vacuum sealing
is in progress.
• Green LED light indicates the vacuum seal is complete. Pump will automatically
shut off when complete.
• A blinking light indicates the batteries have been loaded incorrectly or need
to be replaced.
REPLACEMENT PARTS
To order additional parts and accessories, visit
ninjaaccessories.com
or contact Customer Service at
1-877-646-5288
.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new
Ninja® product within ten (10) days of purchase. You will be asked to provide
the store name, date of purchase, and model number along with your name
and address.
The registration will enable us to contact you in the unlikely event of a product
safety notification. By registering, you acknowledge you have read and understood
the instructions for use and warnings set forth in the accompanying instructions.
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of 1 year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in this instruction manual,
subject to the following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends 6 months
after the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Service and Product Specialists are available to provide all the warranty
service options available to you, including the possibility of upgrading to our VIP Warranty
Service Options for select product categories.
1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades,
blender base, and pump) that require regular maintenance and/or replacement to
ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of
return shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to
mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts that have been performed by a repair person
not authorized by SharkNinja.
7. Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care/maintenance self-help.
Our Customer Service and Product Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service Specialist assist you. Please note,
you must call 1-877-646-5288 to initiate a warranty claim. Return and packing instruction
information will be provided at that time.
For Customer Service hours, visit ninjakitchen.com.
Replacement parts are available for purchase at ninjaaccessories.com. For more information
on what are classified as wearable and non-wearable parts, visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR
LIMITED WARRANTY
