12
CUSTOMER CARE - NZ: 0800 002 999
Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Unit doesn't turn on
•
Make sure the unit is plugged in
•
Insert and rotate cup clockwise in the base until it "clicks". Display
should turn on.
Unit doesn't turn off
•
Remove cup from base by rotating cup anticlockwise and lifting out.
Display should turn off. Unplug the power cord from the outlet.
Lid/blade assembly hard to
assemble
•
Set the cup on a level surface. Place the lid or blade assembly on the top
of the cup and align the threads so that the lid/blades sit flat on the cup.
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal.
Food is not evenly chopped
•
For best results when chopping, make sure all ingredients are as dry as
possible. Cut pieces down to even sizes, and reduce the amount of food in
the cup. Use very short pulses by quickly pressing the "PULSE" button.
Doesn't mix well, food gets
stuck.
•
Using the AUTO-iQ
™
programs is the easiest way to achieve great results.
The pulses and pauses allow the food to settle towards the blade. If food is
routinely getting stuck adding some liquid will usually help.
•
When packing the cups, start with fresh items, then powders/nuts. Add
liquids, and finally frozen items or ice.
Unit moves on counter while
blending
•
Make sure the surface as well as the feet of the unit are clean and dry.
Unit is difficult to remove
from counter for storage
•
Tip unit forward from the back to easily disengage the suction feet.
