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CUSTOMER CARE - NZ: 0800 002 999
7-646-5288
Cleaning and Maintenance
CAUTION:
Make sure that the power head is unplugged from power source before inserting or removing any attachment
and before cleaning.
DO NOT
immerse the power head into water or any other liquid. Clean with a damp sponge or cloth and wipe dry.
The Master Prep
®
pitcher, Master Prep
®
bowl, storage lids, Master Prep
®
splash guards and chopping blades are all
dishwasher safe. It is recommended to place the storage lids and the chopping blades on the top rack. Use extreme
caution when handling the chopping blades as they are very sharp.
Clean the Ninja
®
Master Prep
®
and all parts before first use and immediately after each use.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blades
Don’t Rotate.
Check that the bottom of motor head is clean and there is no food blocking
connection when placing on containers.
There is too much food in the container.
The unit has overheated. Unplug and wait approximately 10 minutes before
using again.
Make sure the splash guard is securely on container.
Make sure the power head is securely placed on splash guard.
Check that the plug is securely inserted into the electrical outlet.
Check fuse or breaker. Replace fuse/reset breaker.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not
small enough. Try cutting the food into smaller pieces of even size and
processing smaller amounts per batch.
Food is Chopped Too Fine or is Too
Watery.
The food has been over processed. Use brief pulses or process for shorter
time. Let blades stop completely between pulses.
Food Collects On Splash Guard/
Safety Cover or On the Sides of the
Master Prep
®
Pitcher or Master
Prep
®
Bowl.
You may be processing too much food. Turn the machine off. When the
blades stop rotating, remove the power head and the splash guard. Remove
some of the food being processed.
You Cannot Achieve Snow From
Solid Ice.
Do not use ice that has been sitting out or has started to melt. Be sure to use
short pulses in the beginning to break up large pieces.
Troubleshooting Guide
