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ninjakitchen.com
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1-877-646-5288
There’s sediment in my coffee or leaves in my tea.
•
If using a permanent filter, the sediment at the bottom of the brewed coffee may be due
to using finely ground coffee.
•
To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or
use a paper filter.
• Make sure the permanent tea filter is fully inserted into the filter holder. It will make an
audible click when properly seated.
• Do not cut open tea bags if using to brew tea, as the leaves are finer and may pass
through the filter.
OVER ICE Brew and COLD BREW are not cold.
• Ensure your cup, travel mug, or carafe is filled all the way to the top with ice cubes
before brewing. Your Ninja Hot & Cold Brew System™ will brew at elevated temperatures
to lock in the best flavor, then the ice will cool the
brewed coffee or tea to the perfect temperature.
• It is normal for some ice in the vessel to melt as the coffee is brewed.
Coffee or tea is too weak.
•
COFFEE:
For stronger coffee, use the Rich brew setting. For an even bolder flavor, you
can add more coffee grounds to the brew basket.
•
TEA:
For stronger tea, use the RICH brew setting, or add more tea to the
brew basket.
Coffee or tea is too strong.
•
COFFEE:
For milder coffee, use the Classic brew setting. For an even milder flavor, use
fewer coffee grounds in the brew basket.
•
TEA:
For milder tea, use the CLASSIC brew setting, or use less tea in the brew basket.
Brew cycle is too slow.
• Depending on your settings, your brew time will vary from around 4 minutes to
18 minutes. The progress bar on the control panel will indicate brew status. Full carafe
sizes and Rich and Cold Brew settings will take longer to brew than single-serve and
Classic brews.
Cup or travel mug overflowed.
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size, 16
oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
Brew basket overflowed.
• The bottom of the filter holder may be clogged. This can happen with finely ground coffee
or too many coffee grinds in the brew basket. Medium-ground coffee is recommended.
Refer to the Coffee Measurement Chart or Tea Measurement Chart on page 11.
• Using both the coffee permanent filter and a paper filter can cause grounds to clog and
water to back up in the brew basket. Use only the permanent filter or a paper filter.
• Decaf coffee grounds absorb water differently, use fewer scoops when using decaf grounds.
TROUBLESHOOTING GUIDE
There’s water left in my reservoir.
• The water reservoir markings are minimum fill lines that indicate the amount of water
needed for that brew size. However, all brew styles use different amounts of water
to create the proper flavor and concentration. It is normal for water to be left in the
reservoir after a brew to prevent the brewer from running out of water.
My Ninja Hot & Cold Brew System is leaking.
•
After removing the water reservoir, there may be a small amount of water in the
reservoir valve. This can be easily removed with a dry cloth.
•
If the leak is coming from above the brew basket, refer to “Brew basket overflowed.”
•
If the leak is coming from the brew basket, make sure all parts are assembled correctly
and securely. If the leak is coming from the bottom of the brewer, call Customer Service
at 1-877-646-5288.
CLEAN light is on.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a
second cycle to remove additional mineral buildup that occurs naturally over time.
There’s no Rooibos or Pu’erh tea type setting.
• Use the Herbal tea setting for Rooibos and the Black tea setting for Pu’erh.
CLOCK DISPLAY MESSAGES:
“Add Wtr”
• The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir and then press the START/SELECT dial to resume.
• If the reservoir is filled with water, remove and reseat the reservoir. If the issue persists,
contact Customer Service at 1-877-646-5288.
“CLn”
• The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the boiler. See ‘Cleaning & Descaling Your Brewing System’ for
instructions.
“Hot Wtr”
• The system has detected that hot water has been added to the water reservoir. Remove
the reservoir and empty the hot water. Refill the reservoir with fresh, cool water and
return it to the base of the system. Wait until the display no longer shows “Hot” “Wtr”
before using the system again.
“CnCL”
• A brew cycle was canceled.
“End”
• The brew cycle is complete.
ERROR MESSAGES:
“Er”
• If the clock displays “Er” and then a number (ex. “Er 03”),
contact Customer Service at 1-877-646-5288.
TROUBLESHOOTING GUIDE - CONT.
NOTE:
DO NOT
use a paper filter in conjunction with the coffee permanent filter, as
clogging and backing up of water and/or coffee in the filter basket can occur.
