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ninjakitchen.com
CLEANING & MAINTENANCE
TROUBLESHOOTING GUIDE
HELPFUL HINTS
Cleaning: Dishwasher & Hand-Washing
The unit should be cleaned thoroughly after
every use
1
Unplug the unit from the wall outlet before
cleaning.
2
To clean the cooker base and the control
panel, wipe them clean with a damp cloth.
3
Hand washing is recommended to extend the
life of the cooking pot. If food residue is stuck
on the cooking pot, fill pot with water and
allow to soak before cleansing.
DO NOT
use
scouring pads. If scrubbing is necessary use a
non-abrasive cleanser or liquid dish soap with
a nylon pad or brush.
4
The glass lid and spoon-ladle can be washed
in the dishwasher. If food residue is stuck
on the glass lid or spoon-ladle, use a non-
abrasive cleanser.
5
Air-dry all parts after each use.
NOTE:
NEVER
put the cooker base in the dishwasher or immerse it in water or any other liquid.
The unit won't turn on.
• Make sure the power cord is securely plugged into the outlet.
• Try plugging the cord into a different outlet.
• Reset the circuit breaker if necessary.
"ADD POT" error message appears on display screen.
• Cooking pot is not inside the cooker base. Cooking pot is required for all functions.
"ADD WATER" error message appears on display screen.
• The water level is too low. Add more water to the unit to continue.
Why is the time counting down so slowly?
• You may have set hours rather than minutes. When setting time, the display will show HH:MM and the
time will increase/decrease in minute increments.
The unit is counting up rather than down.
• The Slow Cook cycle is complete and the unit is in Keep Warm mode.
“E1', "E2"
•
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288. We ask that
you register your product online at registeryourninja.com and have the product on hand when you
call, so we may better assist you.
Why did my unit shut off?
•
If a cook function is not chosen within 10 minutes after turning on the unit, it will automatically shut off.
1
Inner cooking pot is oven safe up to 500°F.
2
Use the Keep Warm mode to keep food at a warm, food-safe temperature after cooking.
3
Refrain from removing the lid during a cook cycle.
4
The Cooking Pot is
NOT
stove top safe.
5
The glass lid can be cleaned in the dishwasher.
6
The Spoon–ladle can be cleaned in the dishwasher.
7
Preheat time will vary depending on quantity and temperature of ingredients.
8
ALWAYS
use oven mitts when removing the cooking pot from the base unit.
9
ALWAYS
use oven mitts when removing the glass lid from the cooking pot
10
Store extra food in sealed, freezer–friendly containers.
11
The bake function is best used to cook items with a higher water content, such as casseroles,
cobblers, and deep dish desserts.
*See Quick Start Guide for additional accessories
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ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will
be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit
ninjakitchen.com/support
for product care and maintenance self-help. Our
Customer Service Specialists are also available at
1-877-646-5288
to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com
and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement
unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at
registeryourninja.com
and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
