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ninjakitchen.com
18
ninjakitchen.com
TROUBLESHOOTING
ONE (1) YEAR
LIMITED WARRANTY
THERE’S SEDIMENT IN MY COFFEE.
•
If using a permanent filter (sold separately), the sediment at the bottom of the brewed
coffee may be due to using finely ground coffee.
•
To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or use
a paper filter.
NOTE:
We DO NOT recommend using a paper filter in conjunction with the permanent filter,
as clogging and backing up of water and/or coffee in the filter basket can occur.
COFFEE IS TOO WEAK.
• For stronger coffee, use the Rich brew setting, try darker roast beans, or use the
permanent filter (sold separately) rather than a paper filter. If you want an even bolder
flavour, you can add more coffee grinds to the brew basket. Additional grinds do absorb
liquid, so you will have a more concentrated, smaller cup of coffee.
COFFEE IS TOO STRONG.
• For milder coffee, use the Classic brew setting or use lighter roast beans. If you want an
even milder flavour, you can put fewer coffee grinds in the brew basket.
BREW CYCLE IS TOO SLOW.
• Depending on your settings, your brew time will vary from around 4 minutes to 10 minutes.
CUP OR TRAVEL MUG OVERFLOWED.
• Ensure you are using at least a 350 ml cup for the Cup size, 415 ml cup for the XL Cup size,
475 ml travel mug for the Travel Mug size, and 590 ml travel mug for the XL Multi-Serve size.
BREW BASKET OVERFLOWED.
• The bottom of the filter holder may be clogged. This can happen with finely ground coffee or
too many coffee grinds in the brew basket. Medium-ground coffee is recommended.
THERE’S WATER LEFT IN THE RESERVOIR.
• The water reservoir markings are minimum fill lines that indicate the amount of water
needed for that brew size. However, all brew styles use different amounts of water to
create the proper flavour and concentration, leaving some water to remain.
COFFEE MAKER IS LEAKING.
•
After removing the water reservoir, there may be a small amount of water in the reservoir
valve. This can be easily removed with a dry cloth.
• If the leak is coming from the brew basket, make sure all parts are assembled correctly and
securely, and the drip stop is closed.
• If the leak is coming from the bottom of the coffee maker, call Customer Service at
1-877-646-5288.
CLEAN LIGHT IS ON.
•
Run a clean cycle. If you have recently completed a clean cycle, you may need to run a
second cycle to remove additional mineral buildup that occurs naturally over time.
CLOCK DISPLAY MESSAGES:
•
“Add Wtr”
The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir, then press your selected brew style to resume the brew.
•
“CLn”
The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the boiler. See ‘Cleaning & Descaling’ for instructions.
ERROR MESSAGES
•
“Er”
If the clock displays “Er” and then a number (e.g. “Er 03”), contact Customer Service at
1-877-646-5288.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (including filter holder, permanent filter, frother whisk,
carafe and brew-through lid, water reservoir and flip-top lid, and Ninja Smart Scoop™), which
require regular maintenance and/or replacement to ensure the proper functioning of your unit,
are not covered by this warranty. Replacement parts are available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g. failure to run regular cleaning cycles), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit
ninjakitchen.com
for product care and maintenance self-help. Our Customer
Service Specialists are also available at
1-877-646-5288
to assist with product support and warranty
service options, including the possibility of upgrading to our VIP warranty service options for select
product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $19.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement
unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the receipt as proof of
purchase. A Customer Service Specialist will provide you with return and packing instruction
information.
How provincial law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
province to province. Some provinces do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
