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ninjakitchen.com
ninjakitchen.com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
GENERAL:
Unit doesn’t turn on�
• Make sure unit is plugged in (display will read “---” once connected to power).
• Place container on base and rotate it clockwise until it clicks into place. Available
programs will illuminate, indicating the unit is ready for use.
Unit doesn’t turn off�
• Remove container from base by rotating it counterclockwise and lifting it. Display
should turn off. Unplug the power cord from the outlet.
Motor is stalling/blades stop spinning/unit shuts off�
• Ingredients may be stuck. Take the pitcher off the base, shake the contents, and place
back on. Select your blending program and re-run.
• The motor may be overheated. Unplug the motor base and wait 5 minutes. Plug back in
and select program to re-run.
Motor base won’t stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick to some surfaces such as wood, tile, and non-polished finishes.
• DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
The unit displays blinking “--” message�
• You may be trying to use a program that is not designed for the container you have
installed. The programs available for each container will illuminate once the container is
properly installed.
• The container may be installed incorrectly. Ensure the container is installed and locked
in place before operating.
• The pitcher lid may not be installed correctly. Make sure both pitcher tabs are snapped
down completely.
VACUUM:
Container does not reach or maintain a full vacuum seal�
• When releasing the vacuum seal, you are not hearing sound of vacuum releasing.
• Vacuum channel cover isn’t securely closed on single-serve blending cup and/or pitcher
lid. Ensure cover is latched completely.
• Overflow reservoir needs to be cleaned. Remove reservoir from base and clean it by
rinsing under water or dishwashing. Make sure reservoir is dry before reinstalling and
vacuum sealing.
• Pitcher lid is not securely fastened. Make sure lid is on tightly and the latching features
are securely latched.
• The cup is not correctly attached to the base. Align the vacuum channel to the lock
symbol on the motor base and rotate clockwise until the cup clicks into place.
I can’t remove Pro Extractor Blades® Assembly from single-serve blending cup or lid
from pitcher�
• Containers will be vacuum sealed after using the DRINKSAVER function, and they won’t
open until you release the vacuum seal.
• Release the vacuum seal on the cup and the pitcher lid by gently pulling up on the
vacuum release tab.
JUICING:
Filter doesn’t fit in pitcher�
• Ensure you are inserting the filter in the correct orientation. Align the word “Spout” with
the pour spout of the pitcher. Press filter down to lock in place.
Large chunks of unprocessed ingredients are left in filter after blending�
• Ensure you are loading ingredients in the correct order (see Recipe Book for
instructions).
• Ensure you are using recommended quantities and size of ingredients. See Recipe Book
for more information.
Juice is too foamy�
• To get smooth, light juice, you must use the JUICE program. .
• The container may not be vacuum sealed properly. See the “Container does not reach
or maintain a full vacuum seal.” section above for more information.
Pulp is leaking out of filter while blending�
• Make sure the filter is inserted properly. Push down on filter until it’s securely in place.
Pulp is leaking out of filter while pouring�
• Ensure filter lid is secured tightly. The filter lid will restrict any pulp or waste from
escaping while pouring out fresh juice.
