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TOLL FREE:
1-800-798-7398
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t
Rotate.
Make sure the container is securely placed on motor
base.
Make sure the lid is securely on container in the correct
position (align arrows).
The appliance is turned Off. Press the power button (
)
to
turn On.
Check that the plug is securely inserted into the electrical
outlet.
Check the fuse or circuit breaker.
The unit has overheated. The appliance will stop and the
power light will flash red. Unplug and wait approximately 15
minutes before using again.
Make sure that the power button
(
) is a solid red and
that the appliance is assembled correctly.
Check to make sure the unit is not overloaded.
Food is Unevenly
Chopped.
Either you are chopping too much food at one time, or
the pieces are not of even size and processing smaller
amounts per batch.
Food is Chopped Too
Fine or is Too Watery.
The food has been over processed. Use pulse button for
controlled processing.
You Cannot Achieve
Snow From Solid Ice.
Do not use ice that has been sitting out or has started to
melt. Use ice straight from the freezer.
Motor Base Won’t
Stick to Counter or
Table Top.
Make sure the surface is wiped clean. The suction feet will
only stick to smooth surfaces.
DO NOT attempt to use appliance when the motor base is
stuck to a surface that is not secure, (cutting board, platter,
plates, etc.).
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website:
www.ninjakitchen.com or feel free to contact customer service: 1-800-798-7398.
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