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CUSTOMER CARE - AU: 1800 890 840
Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
Make sure the container is securely locked on the motor base.
Make sure the lid is securely on container in the correct position (align
arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will
flash. Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use Auto-iQ
™
Pulse button for
controlled processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
such as, wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
You get an “Err” Message.
Your Ninja
®
is able to detect which jar is on the base. You may be trying
to use a program that is not designed for the jar you have installed. The
programs will light up indicating which programs are available for each jar.
You have a blinking red light.
The unit is not installed properly. For your safety the unit will only be able to
be turned on when it is properly assembled. Please refer to the assembly
pages of this inspiration guide for assistance.
