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1-877-646-5288
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com or feel free to contact customer
service: 1-877-646-5288.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or
attachment doesn’t rotate.
For the cups, make sure that the tabs are seated in the slots and turned
clockwise.
Food is unevenly chopped.
Either you are chopping too much food at once, or you are not pulsing properly.
Reduce the amount of food in the cup.
Food is too finely chopped or too
watery.
The food has been over processed. Use short pulses for best results. Press down
on the cup in short intervals.
Cup is leaking.
Make sure that your lid or blade assembly is properly assembled to the cup.
Leaking may occur if it is misaligned when twisted onto the cup. Turn the lid
tightly clockwise.
Unit doesn’t turn on.
Make sure the unit is plugged in.
Rotate and press down on the cup to turn the unit on.
Make sure the blade assembly is properly assembled to the cup and that it is
not misaligned.
Unit doesn’t turn off.
Unplug the power cord from the electrical outlet and call customer service for
support.
Doesn’t mix well.
Pulse ingredients for best results. Press down on the cup in short intervals for
even blending and chopping. For frozen ingredients, pulse in short intervals of
2-5 seconds and repeat.
Lid/blade assembly will not
properly align to the cup.
Set the cup on a level surface. Place the lid or blade assembly on top of the cup
and align the threads so that the lid/blades sit flat on the cup. Twist clockwise so
that the lid/blades evenly align to the cup until you have a tight seal.
