Nikon DS-Qi2, Instructions Manual

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Troubleshooting
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6
6
6 Troubleshooting
This chapter describes items to check if the DS-Ri2/DS-Qi2 does not function as you expected and measures to be taken.
Incorrect use might prevent the product from providing primary performance even though it is not damaged. If a symptom
such as those in the following table occurs, take action as described in the table before requesting repair.
If a problem that is not listed in the table occurs or if a problem that occurred is not resolved by taking action as described in
the table, disconnect the power cable of the device, and then contact your nearest Nikon representative.
6.1
6.1
Power Supply
Symptom Possible cause Action
The power does not come on.
The AC adapter is not connected.
Connect the DC output cable of the AC adapter for
the product to the DC IN 12V connector on the
product.
The power cord is connected
incorrectly to the AC adapter. Use the specified power cord to plug the AC inlet of
the AC adapter into the AC power socket.
The power switch of the product is
turned off. Flip the power switch to the “I” side to turn on the
power to the product.
The device is hot when
touched. The system is used in a hot or confined
space.
Use the product within the operating environment
described in “Chapter 7 Major Specifications.”
Note: When having an unusual odor such as a
burning smell, turn off the power switch
disconnect the power cord of the AC adapter,
and request repairs.
6.2
6.2
USB-Related Operation
Symptom Possible cause Action
Cannot be connected normally.
The performance of the PC does not
satisfy the required specifications for
using this product.
Use a PC satisfying requirements given in “Section
1.3 Peripheral Devices.”
A computer or OS which this product
does not support is used.
Use a PC with the following OS installed:
Windows 7
Note: Macintosh is not supported.
The USB device driver is not installed
correctly to the PC.
Install a USB host driver from Microsoft Corporation.
Note: Operation may be abnormal with the device
driver attached with the USB board.
To use the NIS-Elements, install the dedicated device
driver.
Cannot transmit data normally.
USB 3.0-certified products are not
used for each USB board, USB cable,
and USB hub.
Use USB 3.0-certified products for USB board (on
PC), USB cable, and USB hub.
Two USB hubs are used. Keep a USB hub to one tier.