168
Troubleshooting
Te
chnica
l Note
s
Digital zoom cannot be used Digital zoom is not available when [Multi-shot
16] is selected for [Continuous].
[Image mode] not available
[Image mode] cannot be adjusted when
[Multi-shot 16] is selected for [Continuous].
No sound when shutter is
released
• [Off] is selected for [Sound settings] >
[Shutter sound] in setup menu.
• [Continuous] or [Multi-shot 16] is selected
for [Continuous], or [On] is selected for
[BSS] in shooting menu.
•
P
([Sports] scene mode) or
N
([Museum]
scene mode) is selected.
• Anti-shake mode or
T
mode (other than
[Time-lapse movie
A
] and [Stop-motion
movie]) is selected.
AF-assist illuminator does not
light
• [Off] is selected for AF assist option in cam-
era setup menu.
• AF-assist illuminator turns off automatically
in some modes.
Pictures appear smeared
Lens is dirty. Clean lens.
Colors are unnatural
White balance does not match light source.
Randomly spaced bright pix-
els (“noise”) appear in image
Shutter speed too slow. Noise can be
reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
Pictures are too dark
(underexposed)
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Apply high-sensitivity shooting mode, or
raise the ISO sensitivity.
• Subject is backlit. Select
L
([Back light]
scene mode) or use fill flash.
Pictures are too bright
(overexposed)
Adjust exposure compensation.
Unexpected results when
flash set to
A
(auto with
red-eye reduction)
In-Camera Red-Eye Fix may, in very rare
cases, be applied to areas not affected by
red-eye. Set flash to
z
(auto) or
C
(fill-
flash) and try again. Note that red-eye reduc-
tion is the default setting for one-touch por-
trait,
B
, and
D
modes.
Problem
Cause/Solution
c