www.nicolaudie.com
Sunlite Touch-sensitive Intelligent Control Keypad
Ref. STICK-KE2
© Nicolaudie-Sunlite 1989-2019. All rights reserved. We reserve the right without notice to amend the technical information and specifications.
Page 6
V 1.9
Technical datasheet Revision date 10 Jan 2019
Troubleshooting
The controller is in Bootloader Mode. This is a special ‘startup mode’
which is run before the main firmware loads.
• Check that there is nothing metallic touching the back of the
controller
• Try re-writing the firmware with the latest HardwareManager
• Try slow formatting SD to FAT16/32 or replacing the card
There is no show file detected on the SD memory card
• Try formatting the SD card in the computer
• Try re-writing the show file
• Try writing the standalone demo show using HardwareManager
• Try replacing the SD memory card
There is no SD card detected
• Check the SD card is properly inserted
• Try formatting the SD card to FAT16/32 in the computer
• Try re-writing the show file
• Try replacing the SD memory card (Max 4Gb)
• Be sure that the latest software version is installed
• Make sure you are using Windows 7, 8 & 10 or OS X 10.8+
• Connect by USB and open the HardwareManager (found in the
software directory). If it’s detected here, try to update the firmware
• If not detected by HardwareManager, the firmware could be
corrupted. This can be solved by forcing a firmware update in
Bootloader Mode
- Load HardwareManager
- Press BootLoader button on the back (see image) and ...
• - Plug-in the USB cable at the same time. If successful the interface
will appear in HardwareManager with the suffix ‘_BL’
- Update the firmware
• Check the DMX +, - and GND are connected correctly
• Check that the driver or lighting fixture is in DMX mode
• Be sure that the DMX address has been set correctly
• Check there are no more than 32 devices in the chain
• Check that the DMX LED is flickering to the right of the SD card
• Connect with the computer and open HardwareManager (found in
the software directory). Open the DMX Input/Output tab and move
the faders. If your fixtures respond here, it is possibly a problem
with the show file
• We strongly recommend the use of a DMX Tester with our interfaces
with any problem solving
• No DMX output? There could be a faulty DMX chip. The has 2 x
DMX chips labelled UDMX1 and UDMX2 which are user-replacable
(see pg2). Try swapping the chips over to test if one is faulty. Use a
flat head screw driver to pry them gently from the socket
All LEDs on the controller are flickering
8 scene LEDs are flashing
8 scene and standby LEDs flashing
The controller is not detected by the
computer
Fixtures / lights not responding
The interface is constantly restarting. There could be several causes :
• Corrupt show files. Remove SD card and backup contents. Use
the HardwareManager Standalone screen to write the demo
show. If this solves problem, rewrite your show using the dmx
programming software and .arc or .dlm from your backup.
• Corrupt Firmware. Load HardwareManager and update the
firmware. If not detected, try Bootloader Mode.
• Faulty power supply. Use a multimeter to check the power supply.
The Stick-KE1 and KE2 require 6-7v. The older Stick-KU1, which
used a miniSD card rather than a microSD, requires 9v. Power
supplies do lose the ability to supply voltage over time. If below
specification, replace power supply.
8 scene LEDs cycling constantly
Bootloader
Button