NHS White Noise Generator, Care & Cleaning, Page: 9 / 10

Patient Information
How to clean and maintain your white noise generator (WNG)
feedback@uhcw.nhs.uk
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Under certain circumstances the audiologist may not be able
to look in your ears. If you suspect there is wax in your ear
then you may see your GP about this.
Common problems/troubleshooting
There is no output from the WNG

Try to clean the tube and dome out or replace the tube and dome

Check that the battery is in the right way round and has not ran out

Check that the tubing is not twisted, squashed or kinked

If your device has a volume control, check that this is not turned right
down. If it is, adjust it to the correct level.
The device is whistling/squealing/buzzing. This is also
know
n as “feedback”.

You may not have the ear piece inserted in properly - push it gently to
check.

You may have excess wax in your ears - please ask your Practice
Nurse or GP to check your ears.

If your device has a volume control, check whether the volume is too
high.
If you need any further information or batteries please contact the Centre
for Hearing and Balance Disorders on 024 7696 6444.
Further information on tinnitus can be found at
www.actiononhearingloss.co.uk or www.tinnitus.org.uk