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The clone operation includes:
o
The existing (factory-prepared) Restore partition
o
The complete C partition
In cases of catastrophic drive failure requiring drive replacement, a service technician can connect
the User Backup ‘clone’ drive in place of the original internal system drive and you’ll be back in
production (prudence would call for creating a new User Backup drive as the first order of
business.
Restore System Partition from User Backup Drive: overwrites the C partition (only) on the existing
system drive with the C partition on the external user backup drive. This allows you to insert a
User Backup drive into a removable drive bay (or otherwise connect it), and regain a functional
system partition as stored on the clone drive.
Note: This feature it is intended to allow a restore operation of the system drive that the clone was
prepared on. It is not intended to allow restoration from a ‘foreign’ unit. Using the ‘Restore System
Partition from User Backup Drive’ in the latter manner will almost certainly cause multiple problems.
In a dire emergency, however (such as if a system drive fails when no User Backup from the same unit
has been prepared) a User Backup created on a similar model 3Play can be helpful, as follows:
- Install the ‘foreign’ User Backup drive to replace the defunct system drive.
- Power up, and – at the boot selection screen – select ‘Backup and Restore’.
- Choose ‘Restore System Partition to Factory Defaults’, and follow prompts.
It may be necessary to re-activate Windows, then re-enter the registration unlock code, and possibly
update the 3Play software after the restoration process in this case. Be aware that the approach above is
not encouraged, since minor hardware differences between the two units involved may well result in
issues in the resulting Windows installation. As well, the new system drive will no longer have a factory
restore partition. Still, it might be better than nothing in a crisis.
A.6
R
EGISTRATION
A
ND
T
ECH
S
UPPORT
A.6.1
REGISTER THE NEWTEK 3PLAY SYSTEM?
Please refer to Section 3.2, Registration.
A.6.2
CONTACT TECHNICAL SUPPORT?
Visit the NewTek Website, at www.newtek.com and select Support from the main menu at the top of the
page. This page always contains the latest support information for your NewTek products, including FAQs
and documentation. It also lists the Customer Support Department’s hours of operation and contact
details.
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