Newland NLS-NFT10, User Manual

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61
Troubleshooting
Problem
Possible Cause & Solution
Type Description
Battery
Charging LED is OFF when
charging.
Ensure the AC adapter is plugged in properly.
Noticeably short battery life.
1. Check the battery level. If the battery is almost depleted, recharge it.
2. Restart the terminal, if the problem remains, please contact the after-sales service
center.
Fully charged battery is
depleted after the terminal is
switched on.
Restart the terminal, if the problem remains, please contact the after-sales service
center.
USB USB communication failure
1. Ensure that the USB cable connections are secure.
2. Ensure that there is no contaminant inside the USB port.
3. If the problem remains, please contact the after-sales service center.
LCD
Screen
No display
1. Ensure the terminal is switched on.
2. If the terminal is in sleep mode, press the Power key to wake it up.
3. Check the battery level. If the battery is depleted, recharge it.
4. If the problem remains, please contact the after-sales service center.
System
Cannot switch on
1. Check the battery level. If the battery is depleted, recharge it.
2. Switch the terminal on after using the included AC adapter to connect it to a
power outlet. If the problem disappears, then continue to charge the terminal. If
the problem remains after charging the terminal for a while, please contact the
after-sales service center.
System halted
1. The problem may be caused by bugs on downloaded apps. Ensure that only
reliable apps are used.
2. The problem may be caused by a sudden or unexpected power loss. Long press
the power key for 10 seconds, and then restart the terminal.
3. If the problem remains, please contact the after-sales service center.