17
newair.com
TROUBLESHOOTING
Problem
Possible Causes
Solution
There is no
airflow.
The power cord is not
plugged in.
Check to make sure the plug
is plugged into an outlet.
The unit should beep twice
once the power supply is
connected.
The water tank is not
locked into the unit.
Make sure the water tank is
locked into the back of the
unit.
The unit does not
cool at all.
There is insufficient
water in the tank.
Check the water level in the
tank and make sure there is
enough water.
The cooler/humidifier
button was not
pressed.
Press the COOLER/
HUMIDIFER button.
The pump is defective.
Contact customer service if
there is an issue with the
water pump.
The unit does not
sufficiently cool.
The cooling pad is not
sufficiently saturated
with water.
If speed 3 is selected when
in cooling mode, the unit will
automatically revert to
speed 2 for 5 minutes to
allow the pad to be fully
soaked. The will
automatically turn to speed
3 when the pad is soaked.
Water is coming
out of the vents.
The cooling pad may be
clogged with debris.
Clean the cooling pad by
rinsing it in water and
allowing it to thoroughly dry.
If the problem persists,
contact customer service.
