New World NWDHT1014DG, Instruction Manual

Page: 34 / 44

Product support
Help is always at hand
Product support 34
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
or online at www.newworldassist.co.uk If you still require further assistance, call one of our experts on 0333 305 2263 .
All repairs to the machine must be carried out by an authorised repair agent. When a repair is required or you are
unable to eliminate the failure with the help of the information below:
a: Unplug the machine.
b: Close the water tap.
c: Contact the nearest authorised repair agent.
FAILURE PROBABLE CAUSE METHODS OF ELIMINATION
Your machine
does not operate.
It is unplugged. Insert the plug into the socket.
Your fuse is defective. Change your fuse.
The electric power is off. Check the electric power.
Start/pause button has not been
pressed. Press the start/pause button.
The programme knob is in the 0
(off) position. Turn the programme knob to the desired position.
The door is not shut properly. Shut the door properly. You should hear the click.
Your machine
does not receive
water.
Water tap is closed. Open water tap.
The water inlet hose may be bent. Check the water inlet hose.
The water inlet hose is obstructed. Clean the filters of water inlet hose. (*)
The valve inlet filter is obstructed. Clean the valve inlet filters. (*)
The door is not shut properly. Shut the door properly. You should hear the click.
Your machine is
not draining water.
The drain hose is obstructed or
bent. Check the drain hose.
The pump filter is obstructed. Clean the pump filter. (*)
The clothes are not placed inside
the machine in a well-balanced
manner. Spread the clothes inside the machine in an orderly
and well-balanced manner.
Your machine is
vibrating.
The feet of your machine are not
adjusted. Adjust the feet. (**)
Transportation screws are not
removed. Remove transportation screws. (**)
Your machine is
vibrating.
There are only few clothes in the
device. It does not prevent operation of the machine.
Excessive amount of clothes are
filled in the machine or the clothes
are not placed in a well-balanced
manner. Do not exceed the recommended quantity of clothes
and spread your clothes in the machine in a well-
balanced manner.
Your machine is touching a rigid
object. Ensure machine is not in contact with hard objects.
(*) See the section concerning the care and maintenance of your machine.
(**) See the section concerning installation of your machine.