Shanghai New Rock Technologies Inc. Page29/75
Name
Description
Time Schedule
The IVR will use different voice prompts based on “working hours” and
“non-working hours”.
Setting of time schedule:
z
Customize: Set the start day and end day of working for each week and
the start time and end time of working for each day according to the
working hours of company.
z
Business hours only: Set all time schedules to be working hours. It is
generally used for organizations providing 24-hour service.
z
Non-business hours only: Set all time schedules to be non-working
hours. It is generally used for holidays or out-of-business stage.
Greeting
Set the greetings of auto attendant for working hours and non-working
hours.
Operator
Set up to 5 operator extensions.
Operator Define
extensions
corresponding
to operators with a maximum of 5.
Call Distribution
The caller may select an attendant to answer the call. The OM provides
two call distributions methods:
z
Sequential: Select idle extensions in sequential order.
z
Circular: Select idle extensions in a circular order.
These call distributions will perform the same if there is only one
operator extension.
Prefix
Used for dialing the operator. Optional value: 0~9.
Ringing Expire
This parameter defines the no answer timeout for non-operator
extensions. After the timeout, the call will be returned will be returned to
the operator. The unit is second.
2.4
Extension
2.4.1
Analog Ext.
After login, click “Extension > Analog Ext.” tab to open the configuration interface.
Figure 2-6
Basic configuration interface of analog extension
Table 2-6
Basic configuration parameter of analog extension
Name
Description
ID
Port ID of analog extension (read-only).
Extension
Assign the extension number for this analog extension. The default value
is not null and its numbering starts with 200.
