New Rock Technologies MX100-TG, User Manual

Page: 10 / 75

ABOUT THIS BOOK
MX100-TG User Manual
10
If, after installing and configuring your New Rock equipment, you
cannot establish Technologies to or from the unit, carefully review
the information in this book prior to calling Customer Support (CS).
Before going any further, ensure that you have checked the
following:
•
Console Port configuration. Verify that the baud rate of your
terminal is set to 115200 bps, data bits: 8, parity: none, stop bit:
1, flow control: none.
•
Power reset. When cycling power, be sure to leave the power
off for a minimum of 30 seconds before reapplying power to
the unit.
Checklist
If, after carefully reviewing the information in this book and the New
Rock website knowledge base, your problem persists, contact your
product representative or a service representative at New Rock’s
Customer Support (CS). So we can serve you better, make a list of
the following items before calling:
•
A detailed description of your problem.
•
A complete listing of your system components and
configuration, including the serial number of your unit and the
current software version number.
•
A narrative of the actions you performed prior to the problem.
•
A list of all system messages posted by your unit.
Contacts
New Rock Technologies, Inc..
Corporate Headquarters(U.S.A)
Address
：
10 Merrymount Road, Quincy, MA 02169, USA
Office Phone
：
1-781-354-2790 (U.S.A)
Corporate Headquarters(China)
Address
：
Unit C604,No.666 East Beijing Road, Shanghai, China
Zipcode
：
200001
Office Phone
：
+86 21-61202700