Chapter 7
Troubleshooting
e MindSet does not turn on.
e MindSet's charge might be low. Please recharge the MindSet. When charging the MindSet, make
sure that the mini USB is plugged in all of the way.
I am having issues with my Bluetooth connection.
Please use the
Bluetooth
Dongle included with the MindSet, and then be sure to carefully follow the
instructions under
Setting Up Your MindSet
, paying particular attention to
Bluetooth Dongle Setup
,
Bluetooth MindSet Pairing
, and
Serial Port Name
. en please check if your issue has been addressed
in the
Bluetooth Troubleshooting
section.
Audio does not work.
1. Verify that the MindSet
Bluetooth
Audio is connected to the PC.
(a) Go to the menu that displays all of the
Bluetooth
connections.
(b) Find "MindSet" and verify the
Bluetooth Audio
is connected.
2. Verify that the audio is set to output to
Bluetooth
Audio
(a) Go to the
Control Panel
and select "Audio."
(b) Set the default playback device in the
Sound Control Panel
to "
Bluetooth
Audio."
(c) Restart the media player or other audio application after changing the settings.
If the audio still does not work, try to un-pair and re-pair the MindSet.
e signal quality status is consistently poor (fewer than three bars).
e ear contacts should be resting directly on your ear and the forehead sensor should be on your
forehead. Also, check that the sensors and contacts are making good contact with the skin. Make sure
to remove all obstructions including hair and jewelry.
It usually takes three or four seconds for the headset to validate the signal after holding still. Also make
certain to keep the sensor and contacts clean.
e eSense meters do not move.
Verify that the
Bluetooth
is paired correctly. You can use the Brainwave Visualizer to verify if the headset
is transmitting. Select "Show data output" from the menu. If the numbers are changing, that means
the headset is transmitting data to the PC.
Allow the eSense meters to go through a few moments to go through initialization before troubleshoot-
ing. If the meters do not move after 10 seconds, make sure the sensor rests on the forehead and the
contacts are on the left ear. e sensor and contacts should make rm and consistent contact with
your skin.
I don't seem to be able to control the eSense™ meters.
Like exercising an unfamiliar muscle, it may take some time to gain full pro ciency with the eSense™
meters. First, be sure you understand how the eSense meters work and what they are measuring.
Generally, we recommend engaging Attention by concentrating and Meditation by relaxing. Most
June 10, 2009
| © 2009
NeuroSky, Inc.
All Rights Reserved.
30
Summary of Contents for MindSet
Page 1: ...Instruction Manual...
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