Troubleshooting
35
2.
Select the
Router Status
link under the
Maintenance
heading to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your N300 Wireless router has not obtained an
IP address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
•
Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login.
•
You might have incorrectly set the service name, user name or password. See
“Troubleshooting PPPoE” on page 35
.
•
Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the N300 Wireless router on the
Basic Settings
screen.
•
Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
–
Inform your service provider that you have bought a new network device, and ask them to
use the N300 Wireless router’s MAC address, or
–
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click
Apply.
Then restart your network in the correct sequence (see
“Basic Setup
Checklist” on page 30
).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the N300 Wireless router.
2.
Select
Router Status
under
Maintenance
on the main menu.
3.
Click
Connection Status
. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking
Connect.
The
N300 Wireless router will continue to attempt to connect indefinitely.
