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108 Mbps Wireless Router WGT624 v4 Reference Manual

6-8

Troubleshooting

v1.0, May 2007

Summary of Contents for WGT624 - 108 Mbps Wireless Firewall Router

Page 1: ...202 10234 01 May 2007 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA 108 Mbps Wireless Router WGT624 v4 Reference Manual...

Page 2: ...with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause h...

Page 3: ...ntial area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventi...

Page 4: ...v1 0 May 2007 iv...

Page 5: ...tup Methods 1 Smart Wizard Setup 2 Manual Setup 1 4 Smart Wizard Installation 1 5 Manual Setup 1 7 Connecting Your Wireless Router 1 7 Setting Up Your Router for Internet Access 1 10 Resolving an Inte...

Page 6: ...cation Examples 3 2 Blocking Services Port Filtering 3 2 Blocking Access to Internet Services 3 3 Adding a Service to be Blocked 3 3 Creating a User Defined Service Type 3 4 Scheduling Blocking 3 5 E...

Page 7: ...5 15 Enabling Remote Management Access 5 16 Using Universal Plug and Play UPnP 5 17 Chapter 6 Troubleshooting Basic Functioning 6 1 Power LED Not On 6 2 LEDs Never Turn Off 6 2 Local or Internet Port...

Page 8: ...viii v1 0 May 2007 Appendix B Related Documents Index...

Page 9: ...ual uses the following typographical conventions Formats This manual uses the following formats to highlight special messages Scope This manual is written for the WGT624 v4 wireless router according t...

Page 10: ...versions of the full manual and individual chapters How to Print This Manual To print this manual you can choose one of the following several options according to your needs Printing a page in the HTM...

Page 11: ...link at the top left of any page in the manual The PDF version of the complete manual opens in a browser window Click the print icon in the upper left of the window Tip If your printer supports print...

Page 12: ...108 Mbps Wireless Router WGT624 v4 Reference Manual xii v1 0 May 2007...

Page 13: ...e working you should implement wireless security Chapter 2 Wireless Settings and Security You can also configure content filtering Chapter 3 Content Filtering and advanced users can configure maintena...

Page 14: ...number port connectors status lights and default login information Status Lights on the Front You can use the status lights on the front of the wireless router to verify various conditions Figure 1 1...

Page 15: ...ed The wireless router radio is off See Advanced Wireless Settings in Chapter 2 4 Internet On Amber On Green Blink Green Off The Ethernet cable is connected but the wireless router has not received an...

Page 16: ...k your ISP to provide it For cable modem service use the computer you first used to set up your Internet service For suggestions about the best location to place your router see Optimizing Your Wirele...

Page 17: ...ce CD into a Windows PC with an Internet connection The Welcome screen appears The CD detects the language you are using on your PC Accept the language or change to a different language Note Do not ch...

Page 18: ...ment Follow onscreen instructions to connect your router Activate your network The wizard detects your Internet connection and network name The network name is the service set identifier SSID Secure y...

Page 19: ...eless router 1 Connect the wireless router the computer and the modem a Turn off your computer b Turn off and unplug the cable or ADSL broadband modem c Locate the Ethernet cable 1 that connects your...

Page 20: ...d of the cable 1 into a LAN port on the router such as LAN port 4 3 f Securely insert the yellow cable 5 that came with your wireless router into the yellow Internet port of the wireless router 4 and...

Page 21: ...ld be on The Smart Wizard sets up the wireless feature of your router Internet The Internet port light should be lit If it is not make sure that the Ethernet cable is securely attached to the wireless...

Page 22: ...uter has its own user name and password When prompted enter admin for the user name and password for the router password both in lowercase letters A login window opens 3 Click OK The Firmware Upgrade...

Page 23: ...lable follow the onscreen instructions on the NETGEAR website to upgrade the firmware When you have entered a user name and password your Web browser displays the wireless router s home page Note Usua...

Page 24: ...not successfully connect to the Internet 1 Go through the settings and make sure you selected the correct options and typed everything correctly 2 Contact your ISP to verify the configuration informa...

Page 25: ...as shown in Figure 1 11 on page 1 11 3 Click Setup Wizard on the upper left of the main menu 4 Click Next to proceed Input your ISP settings as needed 5 At the end of the Setup Wizard click the Test...

Page 26: ...column on the left The current settings or information for that area appear in the center column Helpful information related to the selected Settings page appears in this column If you are using Inte...

Page 27: ...to your ISP Service Name If your ISP provided a service name enter it here Otherwise this may be left blank Connection Mode Set the Connection Mode to Dial on Demand Always or Manually Connect With t...

Page 28: ...c host name then type it for example CCA7324 A Domain Name For most users you may leave this box blank unless required by your ISP You may type the domain name of your ISP For example if your ISP s ma...

Page 29: ...the MAC address is XX XX XX XX XX XX This value may be changed if the Use Computer MAC Address is selected once a value has already been set in the Use This MAC Address selection Product Registration...

Page 30: ...108 Mbps Wireless Router WGT624 v4 Reference Manual 1 18 Connecting the Router to the Internet v1 0 May 2007...

Page 31: ...y wireless products have automatic data rate fallback This lets you connect from farther away but the connection may also be slower So the most critical wireless links are those where the traffic is h...

Page 32: ...nect to your network several times a second which can cause significant performance reduction Setting Up Your Wireless Connections When you are setting up wireless connections these guidelines will he...

Page 33: ...r the wireless adapters and the wireless router Data encryption WEP keys There are two ways to create WEP data encryption keys Passphrase method ______________________________ These characters are cas...

Page 34: ...ID The default SSID is NETGEAR It is a good idea to change this to a name that you can easily recognize in case there are other wireless networks in your area You can enter up to 32 alphanumeric chara...

Page 35: ...mode provides backward compatibility with the slower 802 11b wireless devices while still enabling 802 11g communications The Auto 108 Mbps mode works with 802 11g 802 11b and NETGEAR 108 Mbps device...

Page 36: ...e wireless link is fully exposed Turn off the broadcast of the wireless network name SSID If you disable broadcast of the SSID only devices that have the correct SSID can connect This nullifies the wi...

Page 37: ...ing table identifies the basic wireless security options on the Wireless Settings page For a link to a full explanation of these standards see Wireless Communications in Appendix B Wireless Security O...

Page 38: ...them see Information to Gather Before Changing the Wireless Settings on page 2 3 Setting Up WEP To set up Wired Encryption Protocol WEP wireless security 1 Log in to the WGT624 v4 wireless router at i...

Page 39: ...elect the Authentication Type The default setting is Automatic which usually works If it does not select Open System or Shared Key Check your wireless card s documentation to see which method to use 5...

Page 40: ...cally populated with key values Manual Select which of the four keys will be active and enter ten hexadecimal digits any combination of 0 9 a f or A F See Wireless Communications in Appendix B for a l...

Page 41: ...3 Wireless Adapter Compatibility If you want to use WPA or WPA2 first make sure that the computers or devices that will connect to your router are able to use this type of wireless security Each compu...

Page 42: ...cannot connect WPA2 PSK AES Only computers or devices that use WPA2 PSK AES will be able to connect to the router WPA PSK TKIP devices cannot connect WPA PSK TKIP WPA2 PSK AES This option is recommen...

Page 43: ...p 2 Click the Wireless Settings link in the Advanced section of the main menu 3 From the Wireless Settings page click Setup Access List The Wireless Card Access Setup page opens 4 Select the Turn Acce...

Page 44: ...to add this wireless device to the Wireless Card Access list The screen changes back to the list screen Repeat these steps for each additional device you wish to add to the list 8 Repeat steps 5 7 for...

Page 45: ...cannot connect to the WGT624 v4 Enable SSID Broadcast If you disable broadcast of the SSID only devices that have the correct SSID can connect Disabling SSID broadcast nullifies the wireless network d...

Page 46: ...me support Enable eXtended Range Provides significantly longer range than basic 802 11 maintaining connectivity even when signals have to pass through dense walls floors or other barriers XR products...

Page 47: ...such as chat or games Log in to the router at its default LAN address of http www routerlogin net with its default user name of admin and default password of password or using whatever LAN address and...

Page 48: ...ebsites with other domain suffixes such as edu or gov can be viewed If you want to block all Internet browsing access during a scheduled period enter the keyword and set the schedule in the Schedule p...

Page 49: ...ices page 2 Select the Services Blocking setting that you want Never Do not block services Per Schedule Block services based on the schedule Make sure that you specify a time period in the Schedule pa...

Page 50: ...ol If you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select TCP UDP Starting Point and Ending Point Enter the starting port and ending port nu...

Page 51: ...a schedule for blocking content Days To Block Select days to block by selecting the appropriate check boxes Select Every Day to select the check boxes for all days Time Of Day To Block Select a start...

Page 52: ...l Server Enter the name of your ISP s outgoing SMTP mail server such as mail myISP com You may be able to find this information in the configuration menu of your e mail program If you leave this box b...

Page 53: ...g is sent daily or weekly If the Weekly Daily or Hourly option is selected and the log fills up before the specified period the log is automatically e mailed to the specified e mail address After the...

Page 54: ...n Table 3 1 and Log action buttons are described in Table 3 2 Figure 3 6 Table 3 1 Log Entry Descriptions Field Description Action This field displays whether the access was blocked or allowed Destina...

Page 55: ...WGT624 v4 wireless router These features can be found under the Maintenance heading in the router s main menu Viewing the Router Status The Router Status menu provides status and usage information Fro...

Page 56: ...ress The Media Access Control address being used by the LAN port of the router IP Address The IP address being used by the Local LAN port of the router The default is 192 168 1 1 DHCP Identifies if th...

Page 57: ...ASH memory and can be upgraded as new firmware is released by NETGEAR The upgrade process will typically take about one minute Additionally some upgrades will require you to reset your router to its f...

Page 58: ...router finds new firmware is available follow the onscreen prompts to download and install the new firmware 4 To upload firmware from your computer onto the router click Browse in the Router Upgrade p...

Page 59: ...d in the following sections Backing Up and Restoring the Configuration You can save and retrieve a file containing your router s configuration settings To save your settings Click Backup Your browser...

Page 60: ...tore the factory default configuration settings without knowing the login password or IP address use the Reset button on the rear panel of the router See Restoring the Default Configuration and Passwo...

Page 61: ...a single machine to the Internet you can make a local server for example a Web server or game server visible and available to the Internet This is done using the Port Forwarding page From the Advanced...

Page 62: ...Port Forwarding Custom Service 2 Enter the IP address of the local server in the corresponding Server IP Address box 3 Click Add Adding a Port Forwarding Custom Service To define a service game or ap...

Page 63: ...mputer is assigned by DHCP it may change when the computer is rebooted To avoid this you can manually configure the computer to use a fixed address Local computers must access the local server using t...

Page 64: ...applications when your WAN IP address is assigned by DHCP and is changed frequently Port triggering opens an incoming port temporarily and does not require the server on the Internet to track your IP...

Page 65: ...t interferes with some other function such as port forwarding Service Name The name assigned to this service Service Type Either TCP or UDP Inbound Connection indicates the type of inbound connection...

Page 66: ...ns manual or the product s support website Editing or Deleting a Service To edit an existing service 1 From the Port Triggering page select the service you want to edit from the list of services in th...

Page 67: ...discarded by the router unless the traffic is a response to one of your local computers or a service that you have configured in the Ports menu Instead of discarding this traffic you can have it forwa...

Page 68: ...transmit unit MTU value for most Ethernet networks is 1500 bytes For some ISPs particularly some using PPPoE you may need to reduce the MTU You should not do this unless you are sure it is necessary f...

Page 69: ...namic DNS service providers whose names appear in the Select Service Provider box For example for dyndns org enter www dyndns org 2 Select the Use a Dynamic DNS Service check box 3 Select the name of...

Page 70: ...DHCP and RIP From the wireless router s main menu under Advanced click LAN IP Setup The router is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The rou...

Page 71: ...table periodically Both or In Only The router will incorporate the RIP information that it receives None default The router will not send any RIP packets and will ignore any RIP packets received RIP V...

Page 72: ...twork settings of all of your computers clear the Use router as DHCP server check box Otherwise leave it selected Specify the pool of IP addresses to be assigned by setting the starting IP address and...

Page 73: ...er the reserved address into the table To edit or delete a reserved address entry 1 Click the button next to the reserved address you want to edit or delete 2 Click Edit or Delete Figure 5 6 Tip If th...

Page 74: ...e additional static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP subnets located on your network To add or edit a static route 1 From the wire...

Page 75: ...ess on your LAN is 192 168 1 100 Your company s network is 134 177 0 0 When you first configured your router two implicit static routes were created A default route was created with your ISP as the ga...

Page 76: ...2 Select the Turn Remote Management On check box 3 Specify which external addresses will be allowed to access the router s remote management a To allow access from any IP address on the Internet sele...

Page 77: ...in the box provided Choose a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 5 Click Apply to have your chan...

Page 78: ...device status but can significantly reduce network traffic Advertisement Time To Live The time to live for the advertisement is measured in hops steps for each UPnP packet sent The time to live hop c...

Page 79: ...the Power LED is on 2 After approximately 10 seconds verify that a The Local port LEDs are lit for any local ports that are connected If a port s LED is lit a link has been established to the connect...

Page 80: ...Cycle the power to see if the router recovers Clear the router s configuration and reset it to factory defaults This will set the router s IP address to 192 168 1 1 This procedure is explained in Rest...

Page 81: ...ress to 192 168 1 1 This procedure is explained in Restoring the Default Configuration and Password on page 6 7 Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet...

Page 82: ...le or DSL modem to recognize your new router by performing the following procedure 1 Turn off power to the cable or DSL modem 2 Turn off power to your router 3 Wait five minutes and then reapply power...

Page 83: ...esses as explained in your operating system documentation Your computer may not have the router configured as its TCP IP gateway If your computer obtains its information from the router by DHCP reboot...

Page 84: ...and your workstation are correct and that the addresses are on the same subnet Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path fr...

Page 85: ...method for cases when the administration password or IP address is not known To restore the factory default configuration settings if you do not know the administration password or IP address you must...

Page 86: ...108 Mbps Wireless Router WGT624 v4 Reference Manual 6 8 Troubleshooting v1 0 May 2007...

Page 87: ...uting Protocols TCP IP RIP 1 RIP 2 DHCP PPP over Ethernet PPPoE Power Adapter North America 120V 60 Hz input United Kingdom Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input...

Page 88: ...9 12 18 24 36 48 54 and 108 Mbps Auto Rate Sensing Frequency 2 4 2 5 GHz Data Encoding Direct Sequence Spread Spectrum DSSS Maximum Computers Per Wireless Network Limited by the amount of wireless net...

Page 89: ...Configuration Settings Feature Default Behavior Smart Wizard Disabled Router Login Router Login URL http www routerlogin net or http www routerlogin com Login Name case sensitive admin Login Password...

Page 90: ...hannel 11 in North America otherwise varies by region Operating Mode Auto 108 Mbps in North America Europe otherwise varies by region Data Rate Best Output Power Full Maximum Wireless signal rate deri...

Page 91: ...ear com reference enu winzerocfg index htm Internet Networking and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Wireless Communications http documentation netgear com...

Page 92: ...108 Mbps Wireless Router WGT624 v4 Reference Manual B 2 Related Documents BETA...

Page 93: ...3 7 6 7 devices viewing attached devices 4 3 DHCP 4 2 server 5 12 DMZ 5 2 5 8 server 5 7 documentation updates 4 3 domain name server 4 2 dynamic DNS 5 8 E ESSID 2 4 F fully qualified domain name FQDN...

Page 94: ...3 RIP Router Information Protocol 5 11 router back view 1 3 bottom label 1 2 connecting 1 7 front view 1 2 manual setup 1 4 1 7 setting up Internet access 1 10 status 4 1 S service numbers 3 4 Smart W...

Page 95: ...24 v4 Reference Manual Index 3 v1 0 May 2007 security 2 1 security options 2 6 set up and test connectivity 2 2 Wireless Settings 2 12 wireless settings advanced 2 15 changing 2 3 understanding 2 6 WP...

Page 96: ...108 Mbps Wireless Router WGT624 v4 Reference Manual Index 4 v1 0 May 2007...

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