Reference Manual for the 54 Mbps Wireless Travel Router WGR101
7-4
Troubleshooting
February 2005 (202-10034-03)
— Check that your computer has the IP address of your router listed as the default gateway. If
the IP configuration of your computer is assigned by DHCP, this information will not be
visible in your computer’s Network Control Panel. Verify that the IP address of the router
is listed as the default gateway as described in
“Verifying TCP/IP Properties” on page C-6
.
— Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
— Check that your Internet connection is connected and functioning.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
router to “clone” or “spoof” the MAC address from the authorized computer. Refer to
“Configuring Basic Settings Options” on page 6-3
.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to
password
and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
•
Use the Erase function of the router (see
“Erasing the Configuration” on page 5-8
).
•
Use the Default Reset button on the rear panel of the router. Use this method for cases when
the administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the router.
1.
Press and hold the Default Reset button until the power light blinks on (about 10 seconds).
2.
Release the Default Reset button and wait for the router to reboot.
If the wireless travel router fails to restart or the power light continues to blink or turns solid
amber, the unit may be defective. If the error persists, you might have a hardware problem and
should contact technical support.
