You can use the LEDs for troubleshooting. For more information, see the following
sections:
•
Power LED remains off on page 127
•
2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off on page 128
•
LAN LED is off in a setup with a power adapter on page 128
Power LED remains off
IMPORTANT: If you do not use a power adapter, model WAX214 requires PoE power,
and model WAX218 requires PoE+ power.
PoE or PoE+ connection: If you use a PoE (model WAX214) or PoE+ (model WAX218)
connection and the Power LED and other LEDs remain off when you connect the Ethernet
cable to a PoE or PoE+ switch, do the following:
•
Make sure that the LEDs are not disabled (see Control the LEDs on page 109).
•
Make sure that the Ethernet cable between the access point and the PoE or PoE+
switch is correctly connected at both ends.
•
Make sure that the other end of the Ethernet cable is plugged into a PoE or PoE+
port.
•
Make sure that the switch is actually receiving power.
•
Make sure that the PoE power budget of the PoE or PoE+ switch is not oversubscribed
so that the switch is capable of delivering PoE or PoE+ power to the access point.
Power adapter: If you use a power adapter and the Power LED and other LEDs remain
off when you provide power to the access point, do the following:
•
Make sure that the LEDs are not disabled (see Control the LEDs on page 109).
•
Make sure that the power adapter is correctly connected to the access point, and
that the power adapter is correctly connected to a functioning power outlet. If it is
plugged into a power strip, make sure that the power strip is turned on. If it is plugged
directly into the wall, verify that the outlet is not switched off.
•
Make sure that you are using the correct NETGEAR power adapter for this product.
That is, do not use the power adapter for another NETGEAR product or a third-party
power adapter.
If the error persists, a hardware problem might exist. For recovery instructions or help
with a hardware problem, contact technical support at netgear.com/support.
User Manual
127
Perform Diagnostics and
Troubleshooting
NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
