Troubleshooting
116
n
Nobody has changed the name or password of the Wi-Fi network.
n
Your computer supports the type of Wi-Fi security that the network is set to use.
Note:
To connect to the gateway’s Wi-Fi network, each computer or Wi-Fi device must support the
gateway’s Wi-Fi security type.
n
Your computer supports Wi-Fi 802.11g (if
Connection Rate
is set, in the Wi-Fi
Wi-Fi Options
Tab
to
802.11g only
).
n
Your computer has not been blocked through MAC filtering. (See
Allow or Deny Computers
Access to the Network (MAC Filter)
.)
Cannot Display the Home Page
Your Web browser may display an error message when you try to display the home page. The error
message depends on your Web browser.
n
“Could not connect to remote server” (Opera)
n
“Internet Explorer cannot display the webpage” (Internet Explorer)
n
“Oops! This link appears to be broken” (Google Chrome)
n
“Safari can’t open the page” (Safari)
n
“The connection has timed out” (FireFox)
Check the following:
n
Your gateway is turned on. (See
Power Button
.)
n
You have established a connection to your device (through Wi-Fi or through an Ethernet cable).
n
Make sure that you’re typing the correct address in the Web browser.
l
Try
http://myrouter
(unless you’ve changed the URL in
Changing the Gateway URL
.)
l
If the home page is still not displayed, try
http://192.168.0.1
or, if you’re using custom routing
settings, replace “192.168.0.1” with the appropriate IP address.
n
The Web browser is a recent version, and Java-enabled. The following are recommended:
l
Internet Explorer 10.0 or higher
l
Firefox 21.0
l
Google Chrome (version 30 or higher)
l
Safari (version 5.1.7 or higher)
n
If your computer has other adapters (for example, Ethernet) connected to other networks,
disable or remove them from your computer.
