Reference Guide for the Model RT328 and Model RH348 ISDN Routers
10-6
Troubleshooting
•
Verify your IP address in Menu 3.2 and verify the following parameters in Menu 11:
–
My Login
–
My Password
–
Rem IP Addr
If the call is connected but quickly terminated, it indicates the possibility of a negotiation
problem.
•
Check the error log in Menu 24.3.1, which usually provides some indication of why the call
was dropped. If there is nothing in the log, the call may have been dropped by the remote
device. Verify that the configuration parameters between these two devices are consistent.
If you are still unable to determine the problem, refer to Appendix D, “Using the Protocol
Analyzer and Trace Tools.”
Troubleshooting a Remote User Connection
To troubleshoot a remote user connection, follow these instructions:
•
Verify that you configured the authentication parameters in Menu 13. These parameters are:
–
CLID Authen
–
Recv Authen
–
Mutual Authen
•
Verify that the IP address is supplied correctly in Menu 13 if the remote dial-in user is
negotiating IP. Check that the remote dial-in user is supplying a valid IP address and that
the router is assigning a valid address from the IP pool.
•
Verify the user name and password for the remote dial-in user in Menu 14.
If you are still unable to determine the problem, refer to Appendix D, “Using the Protocol
Analyzer and Trace Tools.”
Trouble.fm Page 6 Tuesday, October 10, 2000 3:27 PM
Summary of Contents for RH328
Page 4: ...iv Frontmat fm Page iv Tuesday October 10 2000 3 11 PM ...
Page 10: ...x Contents RH348TOC fm Page x Tuesday October 10 2000 3 12 PM ...
Page 18: ...Preface fm Page xviii Tuesday October 10 2000 3 14 PM ...
Page 34: ...Intro fm Page 16 Tuesday October 10 2000 3 15 PM ...
Page 74: ...Dialin fm Page 6 Tuesday October 10 2000 3 20 PM ...
Page 80: ...Tcpip fm Page 6 Tuesday October 10 2000 3 24 PM ...
Page 106: ...Sysmaint fm Page 12 Tuesday October 10 2000 3 26 PM ...
Page 122: ...Appbisdn fm Page 6 Tuesday October 10 2000 3 29 PM ...