Troubleshooting
99
Orbi High-Performance
AC3000
Tri-band
WiFi
System
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1.
Turn off
and
unplug the modem.
2.
Turn off the router.
3.
Plug in the modem and turn it on. Wait two minutes.
4.
Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the
router match. The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device’s
MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct. Wired and wirelessly
connected computers must use network (IP) addresses on the same network as the router.
The simplest way to do this is to configure each computer to obtain an IP address
automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the computer
initially registered on the account. You can view the MAC address on the Attached Devices
page.
The Router and Satellite Do Not Sync
To sync the router and the satellite:
1.
Press the
Sync
button on the router and then press the
Sync
button on the satellite
within two minutes.
When the satellite syncs with the router, the satellite’s ring LED pulses white, then lights
solid blue to indicate a good connection, and then turns off.
2.
If the router and satellite do not sync, move the satellite closer to router.
Note:
To make it easier to press both
Sync
buttons within two minutes, you
can move the satellite into the same room as the router.
3.
Connect the satellite to a power source.
