NETGEAR Orbi RBKE963 User Manual Download Page 1

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User Manual

Orbi Quad-Band Mesh WiFi 6E System

Orbi WiFi 6E Router Model RBRE960B
Orbi WiFi 6E Satellite Model RBSE960B

NETGEAR, Inc.
350 E. Plumeria Drive

October 2021

San Jose, CA 95134, USA

202-12573-01

Summary of Contents for Orbi RBKE963

Page 1: ...User Manual Orbi Quad Band Mesh WiFi 6E System Orbi WiFi 6E Router Model RBRE960B Orbi WiFi 6E Satellite Model RBSE960B NETGEAR Inc 350 E Plumeria Drive October 2021 San Jose CA 95134 USA 202 12573 01 ...

Page 2: ...r supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purchase within your return period Applicable to 6 GHz devices only Only use the device indoors The operation of 6 GHz devices is proh...

Page 3: ...pes of logins 19 Set up and manage with the NETGEAR Orbi app 20 Use a web browser to access the router 20 Use the automatic Internet setup option 21 Log in to the Orbi router web interface 22 Change the language 23 Chapter 3 Specify Your Internet Settings Manually set up the Internet connection 25 Specify an Internet connection without a login 25 Specify an Internet connection that uses a login 26...

Page 4: ...Fi network name 53 Change the WiFi channel 53 Change the WiFi password or security option 54 Manage 6 GHz WiFi settings 55 Enable or disable the 6 GHz WiFi network 55 Change the 6 GHz WiFi network name 56 Change the 6 GHz WiFi password 56 Manage IoT WiFi settings 57 Enable or disable the IoT WiFi network 57 Change the IoT WiFi band 58 Change the IoT WiFi network name 58 Change the IoT WiFi passwor...

Page 5: ...ge for a port group or VLAN tag group 85 Set up a bridge for a port group 85 Set up a bridge for a VLAN tag group 86 Chapter 6 Manage Your Network Update the router and satellite firmware 89 Check for firmware updates 89 Manually update firmware 90 Manually update satellite firmware 90 Manually update router firmware 91 Change the admin password 92 Enable admin password reset 92 Reset the admin pa...

Page 6: ...rt triggering for Internet Relay Chat 112 Chapter 8 Use VPN to Access Your Network Set up a VPN connection 115 Specify VPN service in the router 115 Install OpenVPN software 116 Install OpenVPN software on your Windows based computer 116 Install OpenVPN software on your Mac computer 119 Install OpenVPN software on an iOS device 120 Install OpenVPN software on an Android device 120 Use a VPN tunnel...

Page 7: ...mote device 132 Chapter 10 Factory Settings and Technical Specifications Factory settings 135 Factory settings for Orbi router model RBRE960B 135 Factory settings for Orbi satellite model RBSE960B 137 Technical specifications 139 Technical specifications for Orbi router model RBRE960B 139 Technical specifications for Orbi satellite model RBSE960B 141 7 Orbi Quad Band Mesh WiFi 6E System ...

Page 8: ...age your Orbi satellite from the Orbi router web interface This chapter contains the following sections Orbi router overview Orbi satellite overview Router and satellite labels Connect your router Place your Orbi satellite Sync your Orbi satellite with your Orbi router Set up an Ethernet backhaul connection For more information about the topics covered in this manual visit the support website at h...

Page 9: ...ee Sync your Orbi satellite with your Orbi router on page 15 3 10G Internet port Connect your modem to this port and get up to 10 Gbps Internet speeds 4 2 5G Ethernet port This Ethernet port provides a wired connection speed of up to 2 5 Gbps You can use an Ethernet cable to connect this port to the 2 5G Ethernet port on the satellite to create a wired backhaul connection For more information see ...

Page 10: ...Orbi router LED behavior The Orbi router has an LED on the front and a Power LED on the back The following table describes the LED behavior for the router s Power LED Table 1 Power LED behavior Description LED color Power is on Solid green The router is restarting Solid amber The router s firmware is resetting to its factory default settings Blinking amber The router s firmware is corrupted Blinki...

Page 11: ...atures Figure 2 Orbi satellite front and back views 1 Satellite LED Use the LED on the front of the router to determine its status For more information about the LED behavior see Orbi satellite LED behavior on page 12 2 Sync button Use the Sync button to connect the satellite to the router For more information see Sync your Orbi satellite with your Orbi router on page 15 3 2 5G Ethernet port This ...

Page 12: ...llite to its factory default settings Press and hold the Reset button until the Power LED starts blinking amber The satellite resets and returns to its factory settings For information about the factory settings see Factory settings on page Orbi satellite LED behavior The Orbi satellite has an LED on the front and a Power LED on the back The following table describes the LED behavior for the satel...

Page 13: ... amber The satellite failed to sync with the router Solid magenta The satellite synced with the router and is working normally Off Router and satellite labels The Orbi router and satellite labels shows the router s or satellite s MAC address and serial number The label also includes a QR code you can scan during setup to connect to the Orbi setup network The labels are located on the bottom of the...

Page 14: ...f your router with the Ethernet cable that came with your router 4 Optional If your package comes with plug adapters for the power adapter connect the plug adapter for your region to the power adapter Note For Singapore use the 2 pin EU plug adapter or the 3 pin UK plug adapter only Do not use the snap pin on the power adapter 5 Connect the power adapter to your router and plug the power adapter i...

Page 15: ...ically finds the Orbi router s WiFi signal and attempts to sync to the Orbi router The satellite LED lights one of the following colors Blue The Orbi router and satellite successfully synced and the connection between the router and satellite is good Amber The connection with the router is fair We recommend that you move the Orbi satellite closer to the Orbi router and try again 3 If the satellite...

Page 16: ...t backhaul which means that you can use an Ethernet cable to connect your satellite to your router To set up an Ethernet backhaul connection connect the 2 5G Ethernet port on the satellite to the 2 5G Ethernet port on the router with an Ethernet cable Figure 3 Satellite 2 5G Ethernet port connected to the router 2 5G Ethernet port User Manual 16 Overview Orbi Quad Band Mesh WiFi 6E System ...

Page 17: ...Network and Access the Router This chapter contains the following sections Connect to the network Types of logins Set up and manage with the NETGEAR Orbi app Use a web browser to access the router Change the language 17 ...

Page 18: ...or the first time you can connect to the router s WiFi network by scanning the QR code on your router with the camera app on your mobile device To scan the QR code with your camera app your mobile device must have iOS version 11 or later or Android version 10 or later You can also manually find and select the Orbi router s WiFi network from your WiFi enabled computer or mobile device To find and s...

Page 19: ...which login to use when Types of logins ISP login The login that your Internet service provider ISP gave you logs you in to your Internet service Your service provider gave you this login information in a letter or some other way If you cannot find this login information contact your service provider WiFi network name and network key Your router and satellite are preset with the same WiFi network ...

Page 20: ...bi app 1 Download the NETGEAR Orbi app on your mobile device 2 On your mobile device open the WiFi connection manager 3 Locate and connect your mobile device to your Orbi WiFi network Your preset Orbi WiFi network and password displays on the Orbi router label You can change the WiFi credentials after the setup 4 Launch the Orbi app and follow the setup instructions Use a web browser to access the...

Page 21: ...s the Internet When you start an Internet application your router automatically logs you in Installation and basic setup takes about 15 minutes to complete To automatically set up your router 1 Power on your router 2 Make sure that your WiFi enabled computer or mobile device is connected to the router with an Ethernet cable wired or wirelessly with the preset WiFi security settings listed on the l...

Page 22: ...verify that you are using the correct configuration information See Troubleshooting on page 125 If problems persist register your NETGEAR product and contact NETGEAR technical support Log in to the Orbi router web interface When you log in to the Orbi the browser displays the router web interface You can use the router web interface to change the router or satellite settings To log in to your Orbi...

Page 23: ...and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 In the upper right corner select a language from the menu 5 When prompted click the OK button to confirm this change The page refreshes with the language that you selected User Manual 23 Connect to the Network ...

Page 24: ...nection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Manually set up the Internet connection Specify an Internet connection without a login Specify an Internet connection that uses a login Manage an IPv6 Internet connection Change the MTU size 24 ...

Page 25: ...the Does your Internet connection require a login No radio button selected 6 If your Internet connection requires an account name or host name type it in the Account Name If Required field 7 If your Internet connection requires a domain name type it in the Domain Name If Required field For the other sections in this page the default settings usually work but you can change them 8 Select an Interne...

Page 26: ...his MAC Address Enter the MAC address that you want to use 11 Click the Apply button Your settings are saved 12 Click the Test button to test your Internet connection Specify an Internet connection that uses a login To view or change the basic Internet setup 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 E...

Page 27: ...es DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 13 Select a Domain Name Server DNS radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns thi...

Page 28: ... up an IPv6 Internet connection if the router does not detect it automatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The ...

Page 29: ...v6 Internet connection through auto detection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays ...

Page 30: ...ional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 8 Click the Apply button Your settings are saved Use auto configuration for an IPv6 Internet connection To set up an IPv6 Internet connection through auto configuratio...

Page 31: ... not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more inform...

Page 32: ...v6 address If no address is acquired the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router Your IPv6 ISP usually provides this address 7 Select an IPv6 Domain Name Server DNS Address radio ...

Page 33: ...mapping allows for automatic determination of IPv4 tunnel endpoints from IPv6 prefixes allowing stateless operation of 6rd With a 6rd Tunnel configuration the router follows the RFC5969 standard supporting two ways to establish a 6rd tunnel IPv6 WAN connection Auto Detect Mode In IPv6 Auto Detect mode when the router receives option 212 from the DHCPv4 option auto detect selects the IPv6 as 6rd Tu...

Page 34: ...cally from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more ...

Page 35: ...IC Home page displays 4 Select ADVANCED Advanced IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set up an IPv6 fixed Internet connection To set up a fixed IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to yo...

Page 36: ...et connection on page 25 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network 8 In the IPv6 Address Prefix Length fields specify the sta...

Page 37: ...line _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s prima...

Page 38: ...nternet connection To set up a PPPoE IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Hom...

Page 39: ...nnection Mode field is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated for example when the modem is turned off the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again 9 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses ...

Page 40: ...the technical support of either the ISP or NETGEAR recommends changing the MTU setting For example if a secure website does not open or displays only part of a web page you might need to change the MTU You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems Note An incorrect ...

Page 41: ...lowing table describes common MTU sizes and applications Table 5 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters and switches 1500 Used in PPPoE environments 1492 Maximum size to use for pinging Larger packets are fragmented 1472 Used in some DHCP environment...

Page 42: ...ter includes the following sections Allow or block access to your network Use keywords to block Internet sites Delete keywords that are used to block Internet sites Avoid blocking on a trusted computer Block services from the Internet Manage network access control lists Schedule when to block Internet sites and services Set up security event email notifications 42 ...

Page 43: ... are allowed to connect even if a device is in the blocked list 6 Select an access rule Allow all new devices to connect With this setting if you buy a new device it can access your network You don t need to enter its MAC address on this page We recommend that you leave this radio button selected Block all new devices from connecting With this setting if you buy a new device before it can access y...

Page 44: ...ur Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Select a keyword blocking option Per Schedule Turn on ...

Page 45: ...r mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Do one of the f...

Page 46: ...hat you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Scroll down and select the Allow trusted IP address to visit blocked sites check box 6 In the Trusted IP Address field enter the IP address of the trusted computer 7 Click the Apply button Your settings are saved Block services from the...

Page 47: ...or this service automatically display in the fields 8 To add a service or application that is not the list select User Defined a If you know that the application uses either TCP or UDP select the appropriate protocol Otherwise select TCP UDP both b Enter the starting port and ending port numbers If the service uses a single port number enter that number in both fields To find out which port number...

Page 48: ...ity Access Control The Access Control page displays 5 Select the Turn on Access Control check box 6 Click the View list of allowed devices not currently connected to the network link The list displays 7 Select the check box for a device 8 Use the Add button Edit button and Remove from the list button as needed 9 Click the Apply button Your settings are saved Schedule when to block Internet sites a...

Page 49: ...y to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Click the Apply button Your settings are saved Set up security event email notifications The router can email you its logs of router activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch a web browser fr...

Page 50: ...ntication select the My Mail Server requires authentication check box and do the following In the User Name field type the user name for the outgoing email server In the Password field type the password for the outgoing email server 10 To send alerts immediately select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a blocked site 11 To send l...

Page 51: ...s Use the router as a DHCP server Disable the DHCP server feature in the router Manage reserved LAN IP addresses Manage custom static routes Enable or disable 20 40 MHz coexistence for the 2 4 GHz radio Enable or disable Wi Fi Multimedia Quality of Service Change the CTS RTS threshold and preamble mode for a radio Change the Transmission Power Control Use the router as a WiFi access point only Set...

Page 52: ...oncurrently managed To do this AX WiFi uses Orthogonal Frequency Division Multiple Access OFDMA 4x4 multi user MIMO and intelligent scheduling AX WiFi is enabled by default for the 2 4 GHz and 5 GHz band To enable or disable AX WiFi for the 2 4 GHz or 5 GHz band 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login ...

Page 53: ...make sure to write down the new name and keep it in a safe place 6 Click the Apply button Your settings are saved The router sends the new settings to the satellite If you are using a WiFi connection and you changed the SSID you are disconnected from the network Change the WiFi channel You can change the 2 4 GHz 5 GHz 6 GHz WiFi channel In some regions not all channels are available Do not change ...

Page 54: ... settings to the satellite Change the WiFi password or security option The router and satellite come preset with the same WiFi network name SSID and the same WiFi security You can find the SSID and password on the router label and on the satellite label If you log in to the router and change the WiFi settings the router automatically sends the new settings to the satellite To change the WiFi passw...

Page 55: ...6 GHz WiFi network change the 6 GHz WiFi network name and change the 6 GHz WiFi password Enable or disable the 6 GHz WiFi network To enable or disable the 6 GHz WiFi network 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one ...

Page 56: ...new name in the Name 6G SSID field The name can be up to 32 characters long and it is case sensitive The default SSID is randomly generated and is on the router s label If you change the name make sure to write down the new name and keep it in a safe place 6 Click the Apply button Your settings are saved The router sends the new settings to the satellite Change the 6 GHz WiFi password To change th...

Page 57: ...rd or security option Enable or disable the IoT WiFi network To enable or disable the IoT WiFi network 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin net A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and ...

Page 58: ...lays 5 In the Wireless IoT Settings section select one of the following radio bands 2 4GHz and 5GHz 2 4GHz only 5GHz only 6 Click the Apply button Your settings are saved Change the IoT WiFi network name To change the IoT WiFi network name SSID 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the Orbi ...

Page 59: ...in window opens 3 Enter the Orbi admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 In the IoT Security Options section select a radio button None WPA2 PSK AES WPA3 Personal SAE WPA3 Personal...

Page 60: ... the Guest Wireless Network Name SSID field The name can be up to 32 characters long and it is case sensitive If you change the name make sure to write down the new name and keep it in a safe place By default security and encryption are disabled for the guest WiFi network Under Security Options the None radio button is selected 7 To enable security and encryption for the guest WiFi network under S...

Page 61: ...ter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Wireless Settings The Advanced Wireless Settings page displays 5 In the Region menu select your region In some locations you cannot change this setting 6 Click t...

Page 62: ... diagnostic tool or if you have a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the multicast traffic it is interested in from the Internet If you do not need this feature select this check box to disable it MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1500 bytes or 1492 bytes for PPPoE c...

Page 63: ...ivity and the full speed of your ISP connection for the connected device To set up WAN aggregation you need a modem that supports Link Aggregation Control Protocol LACP To set up WAN aggregation with the Orbi router 1 Set up WAN aggregation on your modem For information about how to set up WAN aggregation on your modem see the documentation that came with your modem 2 Log in to your router and ena...

Page 64: ...2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Internet Setup The Internet Setup page displays 5 In the WAN Preference section select the Internet port 10 Gbps radi...

Page 65: ...The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select NETGEAR 7 Select the No radio button 8 In the Host Name field type the name that you want to...

Page 66: ...NS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select your provider 7 Select the Yes radio button The page adjusts and displays to show the Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a No IP account or DynDNS account in the User Name field enter...

Page 67: ...er is programmed to recognize some of these applications and to work correctly with them but other applications might not function well In some cases one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the firewal...

Page 68: ... settings are saved Change the router s device name The router s device name is its model number This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is...

Page 69: ... competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitiv...

Page 70: ...mation RIP 2M sends the routing data in RIP 2 format and uses multicasting 8 Click the Apply button Your settings are saved If you changed the LAN IP address of the router you are disconnected when this change takes effect 9 To reconnect close your browser relaunch it and log in to the router Use the router as a DHCP server By default the router acts as a Dynamic Host Configuration Protocol DHCP s...

Page 71: ...r check box 6 Specify the range of IP addresses that the router assigns a In the Starting IP Address field enter the lowest number in the range This IP address must be in the same subnet as the router The default starting IP address is 192 168 1 2 b In the Ending IP Address field enter the number at the end of the range of IP addresses This IP address must be in the same subnet as the router The d...

Page 72: ...name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Clear the Use Router as DHCP Server check box 6 Click the Apply button 7 Optional If this service is disabled and no other DHCP server is on your network set your compute...

Page 73: ...or server The page adjusts 7 Choose an IP address from the router s LAN subnet such as 192 168 1 x 8 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices page and paste it here 9 Click the Apply button The reserved address is entered into the table The reserved address is not assigned until the next tim...

Page 74: ...d Delete a reserved IP address entry To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The...

Page 75: ...mpany where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling your router to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134 177 x x addresses The Gateway IP Address field specifies that all t...

Page 76: ...ss must be on the same LAN segment as the router 12 Type a number from 2 through 15 as the metric value This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works 13 Click the Apply button The static route is added Edit a static route To edit a static route 1 Launch a web browser from a computer or mobile device that is connected to your ...

Page 77: ...ogged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Static Routes The Static Routes page displays 5 In the table select the radio button for the route 6 Click the Delete button The route is removed from the table Enable or disable 20 40 MHz coexistence for the 2 4 GHz radio 20 40 coexistence allows a 20 MHz and 40 MHz channel width to be s...

Page 78: ...check box enables 20 40 MHz coexistence and clearing this check box disables 20 40 MHz coexistence By default 20 40 MHz coexistence is enabled and the check box is selected 6 Click the Apply button Your settings are saved The 2 4 GHz radio restarts and WiFi clients might need to reconnect Enable or disable Wi Fi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes ...

Page 79: ...x check box This is the default selection To disable WMM for the 2 4 GHz radio clear the Enable WMM Wi Fi multimedia settings 2 4GHz b g n ax check box 6 In the Advanced Wireless Settings 5GHz 802 11a n ac ax section do one of the following To enable WMM for the 5 GHz radio select the Enable WMM Wi Fi multimedia settings 5GHz a n ac ax check box This is the default selection To disable WMM for the...

Page 80: ...is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Wireless Settings The Advanced Wireless Settings page displays 5 In the CTS RTS threshold 1 2347 field enter a value from 1 to 2437 The default value is 2347 6 Form the Preamble Mode menu select the preamble mode Automatic The automat...

Page 81: ...elect ADVANCED Advanced Wireless Settings The Advanced Wireless Settings page displays 5 In the Advanced Wireless Network 2 4 GHz b g n ax section select a percentage from the Transmit Power Control menu 6 In the Advanced Wireless Network 5 GHz a n ac ax section select a percentage from the Transmit Power Control menu 7 Click the Apply button Your settings are saved Use the router as a WiFi access...

Page 82: ...twork assigns an IP address to the Orbi router while the Orbi router is in AP mode Enable fixed IP settings on this device not recommended Use this setting if you want to manually assign a specific IP address to the Orbi router while it is in AP mode Using this option effectively requires advanced network experience Note To avoid interference with other routers or gateways in your network we recom...

Page 83: ...password is a security key that is used in WiFi communication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using WiFi To generate a new backhaul password 1 Launch a web browser from a computer or...

Page 84: ...ord The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced UPnP The UPnP page displays 5 Select the Turn UPnP On check box By default this check box is selected UPnP for automatic device configuration can be enabled or disabled If the Turn UPnP On check...

Page 85: ... a port group or VLAN tag group Some devices such as an IPTV cannot function behind the router s Network Address Translation NAT service or firewall Based on what your Internet service provider ISP requires for the device to connect to the ISP s network directly you can enable the bridge between the device and the router s Internet port or add new VLAN tag groups to the bridge Note If your ISP pro...

Page 86: ...which the device is connected You must select at least one Wired Ports check box You can select more than one check box 8 Click the Apply button Your settings are saved Set up a bridge for a VLAN tag group If the devices that are connected to the router s Ethernet LAN ports include an IPTV device your ISP might require you to set up a bridge for a VLAN tag group for the router s Internet interface...

Page 87: ...io button The section expands 7 Click the Add button The Add VLAN Rule page displays 8 Specify the settings as described in the following table Description Field Enter a name for the VLAN tag group The name can be up to 10 characters Name Enter a value from 1 to 4094 VLAN ID Enter a value from 0 to 7 Priority Select the check box for a wired Ethernet port If your device is connected to an Ethernet...

Page 88: ...word Enable admin password reset Reset the admin password View router status and usage information Display Internet port statistics Check the Internet connection status View the satellite status View and manage logs of router activity View devices connected to the network or edit device information View satellites connected to the network or edit satellite information Monitor Internet traffic Mana...

Page 89: ...SIC Home page displays 4 Select ADVANCED Administration Firmware Update Online Update The Firmware Update page displays 5 Click the Check button The router checks to see if new firmware is available for the router and satellite 6 If new firmware is available click the Update All button The router locates and downloads the firmware for the router and satellite and begins the update Note To avoid th...

Page 90: ...ate the firmware on your Orbi router For more information see Manually update router firmware on page 91 Manually update satellite firmware We recommend that you update your satellite s firmware before you update the router s firmware To manually update your satellite s firmware 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A l...

Page 91: ...are WARNING Make sure that your satellite completes its firmware update before you update your router s firmware To manually update your router s firmware 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified ...

Page 92: ...ord The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Type the old password and type the new password twice 6 To be able to reset the password select the Enable Password Reset check box We recomme...

Page 93: ... button Your settings are saved Reset the admin password If you set up the password reset feature you can recover your router admin password To reset your admin password 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Click the Cancel button If password reset is enabled you are prompted to enter the router ...

Page 94: ...connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays the router status Display Internet port statistics To...

Page 95: ...ved on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound bandwidth used on the WAN and LAN ports Rx B s The current reception inbound bandwidth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are update...

Page 96: ...router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To release stop the Internet connection click the Release button 7 To renew the Internet connection click the Renew button 8 To exit the page click the Clos...

Page 97: ... that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page displays the following information Date and time ...

Page 98: ...ified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays the following information in the Connected Devices section Device Name This section displays the device model name type and IP address IP Address This section displays the device IP address The device s IP address can change...

Page 99: ...d Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change the device model enter a new model in the Device Model field 7 To change the device name enter a new name in the Device Name field 8 To change the device type select a device from the Device Type menu 9 Click the APPLY button Your settings are saved View sate...

Page 100: ...ion displays the satellite MAC address The unique MAC address for each satellite does not change Connection Type This section displays how the satellite is connected to the Orbi network through a wired Ethernet connection or 2G or 5G WiFi connection Connected Orbi This section displays the Orbi router or satellite that the satellite is connected to The Orbi router s or satellite s MAC address also...

Page 101: ...ettings are saved Monitor Internet traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet port You can set limits for traffic volume To monitor Internet traffic 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and passwo...

Page 102: ...counter immediately click the Restart Counter Now button 9 If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached in the Traffic Control section enter a numeric value By default the value is 0 and no warning message is issued 10 To stop the Internet connection when the limit is exceeded select the Disconnect and disable the Internet connection chec...

Page 103: ...nt settings is saved in the location you specified Restore configuration settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that ...

Page 104: ...er orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the ERASE button The factory default settings are resto...

Page 105: ... can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwarding to a local server Manage port triggering 105 ...

Page 106: ...cify this setting use the reserved IP address feature See Manage reserved LAN IP addresses on page 72 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network 4 Enter orbilogin com A login window opens 5 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and p...

Page 107: ...Advanced Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button The Ports Custom Services page displays 8 In the Service Name field enter a descriptive name 9 In the Protocol menu select the protocol If you are unsure select TCP UDP 10 In the External Port range fi...

Page 108: ...selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports Custom Services page displays 8 Specify changes to any of the following settings Service Name Type the service name Protocol Select the protocol If you are unsure select TCP UDP External port range Enter the port numbers For the internal ports leave the Use the sam...

Page 109: ...orwarding entry is removed from the table How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule 1 When you type the URL www example com in your browser the browser sends a web page request message with the following destination information Destination address The IP address of www example com which is the address of your router Destin...

Page 110: ...t much easier to access a server from the Internet because you can type the name in the Internet browser Otherwise you must know the IP address that the ISP assigned which typically changes Manage port triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An a...

Page 111: ... field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any This selection the default allows any computer on the Internet to use this service Single address This selection restricts the service to a particular computer Enter the IP address in the field that becomes available with this selection from the menu 9 ...

Page 112: ...Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 To disable port triggering select the Disable Port Triggering check box If this check box is selected the router does not use port triggering even if you specified port triggering settings 7 To change the time out period in the Port Triggering Timeout field enter a value up to 9999 minutes This va...

Page 113: ...riggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 When your ro...

Page 114: ...l private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows based computer Use VPN to access your Internet service at home 114 ...

Page 115: ... use that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name i...

Page 116: ...Windows based computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN software on your Windows based computer You must install this software on each Windows based computer that you plan to use for VPN connections to your router To install VPN client software on your Windows based computer 1 Launch a web browser from a computer or m...

Page 117: ...s 8 Visit openvpn net community downloads to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button User Manual 117 Use VPN to...

Page 118: ...der where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In...

Page 119: ...ou logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 115 7 Click the For non Windows button to download the OpenVPN conf...

Page 120: ...s selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 115 7 Click the For Smart Phone button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your iOS d...

Page 121: ...d device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit http www vpngate net en howto_openvpn aspx an...

Page 122: ...IP settings on page 69 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 4 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges ...

Page 123: ...emotely through a VPN might be slower than accessing the Internet directly To allow VPN clients to use your home Internet service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you l...

Page 124: ...e displays 4 Select ADVANCED Advanced VPN Service The VPN Service page displays 5 Select the Enable VPN Service radio button 6 Scroll down to the Clients will use this VPN connection to access section and select the Home Network only radio button This is the default setting The VPN connection is only to your home network not to the Internet service for your home network 7 Click the Apply button Yo...

Page 125: ...ere check the NETGEAR support site at netgear com support for product and contact information This chapter includes the following sections Quick tips The router and satellite do not sync You cannot log in to the router You cannot access the Internet Troubleshoot Internet browsing Troubleshoot PPPoE Troubleshoot WiFi connectivity Troubleshoot your network using the ping utility 125 ...

Page 126: ...router s access list Network settings Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Some cable modem service providers require you to use the MAC address of the computer ...

Page 127: ...gain If the sync keeps failing try moving the satellite to a different location that s closer to the router 6 Move the satellite to a new location and connect the satellite to a power source 7 At the new location check the satellite LED and make sure it lights blue If the satellite LED lights blue the satellite synced successfully If the satellite LED lights amber move the satellite closer to the ...

Page 128: ... The ADVANCED Home page displays 7 Check that an IP address is shown for the Internet port If 0 0 0 0 is shown your router did not obtain an IP address from your Internet service provider ISP If your router cannot obtain an IP address from the ISP you can force your cable or DSL modem to recognize your new router by restarting your network For more information see Sequence to restart your network ...

Page 129: ...r might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS addre...

Page 130: ...ns 6 Check the Connection Status window to see if your PPPoE connection is active and working If the router is not connected click the Connect button The router continues to attempt to connect indefinitely 7 If you cannot connect after several minutes the router might be set up with an incorrect service name user name or password or your ISP might be experiencing a provisioning problem Unless you ...

Page 131: ...ng utility that sends an echo request packet to the designated device The device then responds with an echo reply You can easily troubleshoot a network using the ping utility in your computer or workstation Test the LAN path to your router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a Windows computer 1 From the ...

Page 132: ... from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Windows Run window type ping n 10 IP address where IP address is the IP address of a remote device such as your ISP DNS server If the path is functioning correctly messages display that are similar to those shown in Test the LAN path to your router on page 131 If you do not receive repl...

Page 133: ...ur computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If your ISP does this configure your router to clone or spoof the MAC address from the authorized computer User Manual 133 Troubleshooting Orbi Quad Band Mesh WiFi 6E System ...

Page 134: ...10 Factory Settings and Technical Specifications This appendix covers the following topics Factory settings Technical specifications 134 ...

Page 135: ...ctory default settings for Orbi router model RBRE960B Table 6 Factory default settings for model RBRE960B Default Setting Feature Router login orbilogin com User login URL admin User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN IP 255 255 255 0 S...

Page 136: ...ication See router label SSID name WPA3 Security Enabled Broadcast SSID Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmission speed United States of Ameri...

Page 137: ... Table 7 Factory default settings for model RBSE960B Default Setting Feature Router login orbilogin com User login URL admin User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size AutoSensing Port speed Local network LAN 192 168 10 250 LAN IP 255 255 255 0 Subnet mask Disabled DHCP server Disabled DMZ GMT f...

Page 138: ...y Enabled Broadcast SSID Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmission speed United States of America otherwise varies by region Country region Au...

Page 139: ...cal specifications for model RBRE960B Description Feature TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigpond Dynamic DNS UPnP and SMB Data and routing protocols 19V 3 16A Power adapter 11 x 7 5 x 3 3 in 279 4 x 190 5 x 83 82 mm Dimensions 3 lb 1360 78 g Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity FCC Part 15 Subpart B Class B IECS 003 C...

Page 140: ...1b g n ax 2 4 GHz 1024 QAM support Radio 1 data encoding standards IEEE 802 11a n ac ax 5 GHz 1024 QAM support Radio 2 data encoding standards IEEE 802 11a n ac ax 5 GHz 1024 QAM support Radio 3 data encoding standards IEEE 802 11a n ac ax 6 GHz 1024 QAM support Radio 4 data encoding standards Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 ...

Page 141: ...ions 3 lb 1360 78 g Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity FCC Part 15 Subpart B Class B IECS 003 Class B EN 55032 EN 55035 Class B AS NZS CISPR 32 Class B Electromagnetic emissions Compatible with 10BASE T 100BASE TX 1000BASE T or RJ 45 LAN Maximum wireless signal rate complies with the IEEE 802 11 standard Note Maximum wi...

Page 142: ...des 2 4 GHz 127 5 GHz front haul 127 Maximum number of computers per wireless network 2 412 2 472 GHz Europe ETSI Japan and China 2 412 2 462 GHz US 2 4 GHz operating frequency range 5 18 5 24 GHz and 5 745 5 825 GHz US and China 5 18 5 24 GHz and 5 5 5 7 GHz Europe and Japan 5 GHz operating frequency range U NII 5 5 925 6 425 GHz U NII 6 6 425 6 525 GHz U NII 7 6 525 6 875 GHz U NII 8 6 875 7 125...

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NETGEAR Orbi RBKE963, User Manual

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