NETGEAR N300 WNR2000v5 User Manual Download Page 98

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, visit the NETGEAR support site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Forgotten Passwords

•

WiFi Connections

•

Changes Not Saved

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

The Router Cannot Access the Internet

•

Troubleshoot Your Network Using the Ping Utility

•

Troubleshoot IP Addresses

Summary of Contents for N300 WNR2000v5

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA August 2014 202 11381 01 N300 WiFi Router Model WNR2000v5 User Manual ...

Page 2: ...p support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovation a...

Page 3: ...ecify IPv6 Internet Connections 19 Requirements for Entering IPv6 Addresses 20 Use Auto Detect for an IPv6 Internet Connection 20 Use Auto Config for an IPv6 Internet Connection 22 Set Up a 6to4 Tunnel IPv6 Internet Connection 23 Set Up a Pass Through IPv6 Internet Connection 25 Set Up a Fixed IPv6 Internet Connection 25 Set Up a DHCP IPv6 Internet Connection 27 Set Up a PPPoE IPv6 Internet Connec...

Page 4: ...Reserve LAN IP Addresses 60 Use the WPS Wizard for WiFi Connections 62 Specify Basic WiFi Settings 63 Change the WiFi Security Option 66 Use the Router as a Wireless Access Point 67 Set Up a WiFi Guest Network 68 Control the Wireless Radio 70 Use the WiFi On Off Button 70 Enable or Disable the Wireless Radio 70 Set Up a WiFi Schedule 71 Specify WPS Settings 72 Dynamic DNS 73 Chapter 7 Manage Your ...

Page 5: ...s 99 admin Password 99 WiFi Passwords 100 WiFi Connections 101 Changes Not Saved 101 Troubleshoot with the LEDs 102 Apply Power to the Router and Check the LEDs 102 All LEDs Remain Lit 102 Power LED Is Off or Blinking 102 Power LED Stays Amber 103 Internet LEDs Is Off 103 WiFi LED Is Off 103 Cannot Log In to the Router 103 The Router Cannot Access the Internet 104 Troubleshoot Internet Browsing 10...

Page 6: ...apter covers the following topics Unpack Your Router Front Panel Rear Panel Position Your Router Cable Your Router For more information about the topics covered in this manual visit the support website at http support netgear com ...

Page 7: ...r package contains the following items Ethernet cable Power adapter Router Figure 1 Package contents Front Panel The router has status LEDs and buttons on the front Power LED Internet LED WPS button LED WiFi On Off button WiFi LED Figure 2 Router front view ...

Page 8: ... off and you cannot use WiFi to connect to the router WPS button with LED This button lets you use WPS to join the WiFi network without typing the WiFi password The WPS LED blinks during this process and then lights solid Power Solid green The power is on and the router is ready Solid amber When you apply power to the router the Power LED lights and turns amber within a few seconds This indicates ...

Page 9: ...the range Additionally other wireless access points in and around your home might affect your router s signal Wireless access points are routers repeaters WiFi range extenders and any other device that emits a wireless signal for network access Position your router according to the following guidelines Place your router near the center of the area where your computers and other devices operate and...

Page 10: ...doors Aluminum studs Fish tanks Mirrors Brick Concrete Cable Your Router To cable your router 1 Connect the power adapter provided in the package to the router and plug the power adapter in to an electrical outlet DSL or cable Power adapter Power On Off button Ethernet cable 2 Press the Power On Off button on the rear panel of the router The Power LED lights green You can log in to the router to v...

Page 11: ...11 2 2 Connect to the Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Log In to the Router ...

Page 12: ...ur computer screen to notify you that an Ethernet cable is connected WiFi Connection You can connect to the router s WiFi network with Wi Fi Protected Setup WPS or you can find and select the WiFi network To use WPS to connect to the WiFi network 1 Make sure that the router has power its Power LED is lit 2 Check the WPS instructions for your computer or wireless device 3 Press the WPS button on th...

Page 13: ... wireless access This information is on a router label Modem router login This logs you in to the router interface from a web browser as admin Log In to the Router When you connect to the network either with WiFi or with an Ethernet cable you can use a web browser to access the router to view or change its settings The first time you access the router NETGEAR genie automatically checks to see if y...

Page 14: ...14 3 3 Specify Initial Settings This chapter contains the following sections Use the Setup Wizard Manually Set Up the Internet Connection Specify IPv6 Internet Connections Change the MTU Size ...

Page 15: ...r enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup Wizard 5 Select the Yes radio button If you select No you are taken to the Internet Setup screen see Manually Set Up the Inter...

Page 16: ... address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Internet Scroll to view more settings 5 For the Does your Internet connection require a login setting leave t...

Page 17: ...s primary DNS server If a secondary DNS server address is available enter it also 10 Select a Router MAC Address radio button Use Default Address Use the default MAC address Use Computer MAC Address The router captures and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 11 ...

Page 18: ... if Required field 10 In the Connection Mode list select Always On Dial on Demand or Manually Connect 11 To change the number of minutes until the Internet login times out in the Idle Timeout In minutes field type the number of minutes This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection A value of 0 zero means never log out 1...

Page 19: ...AR website does not display within one minute see Chapter 9 Troubleshooting Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www r...

Page 20: ...by colons You can reduce any four digit group of zeros within an IPv6 address to a single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Use Auto Detect for an IPv6 Internet Connection To set up an IPv6 Internet connection through auto detection 1 Launch ...

Page 21: ...r s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is th...

Page 22: ...the Internet Connection Type list select Auto Config The screen adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no addre...

Page 23: ... home network the LAN 9 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 10 Click the Apply button Your settings are saved Set Up a 6to4 Tunnel IPv6 Internet Connection The remote relay router is the...

Page 24: ...e on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router Your IPv6 ISP usually provides this address 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting sp...

Page 25: ... are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 5 In the Internet Connection Type list select Pass Through The screen adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set Up a Fixed IPv6 Internet Connection To set up a fixed IPv6 Internet connection 1 Launch a web browser from a computer or w...

Page 26: ... servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup screen See Manually Set Up the Internet Connection on page 16 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting Th...

Page 27: ... Setup IPv6 The IPv6 screen displays 5 In the Internet Connection Type list select DHCP The screen adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _...

Page 28: ...onfig This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network the LAN 9 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 10 Click ...

Page 29: ...is usually the name that you use in your email address For example if your main mail account is JerAB ISP com you would type JerAB in this field Some ISPs like Mindspring Earthlink and T DSL require that you use your full email address when you log in If your ISP requires your full email address type it in this field 7 In the Password field enter the password for the ISP connection 8 In the Servic...

Page 30: ...date the device with the smallest MTU The best MTU setting for NETGEAR equipment is often the default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You experience problems connecting to your ISP or other Internet service and the technical support of either the ISP or NETGEAR recommends changing the MTU...

Page 31: ... to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU sizes MTU Application 1500 The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters ...

Page 32: ...s the following sections Prioritize Internet Traffic with Quality of Service Optimize Internet Gaming with Upstream QoS Optimize Internet Streaming with QoS Wi Fi Multimedia Quality of Service Improve Network Connections with Universal Plug and Play ...

Page 33: ...e downstream traffic upstream traffic or both Optimize Internet Gaming with Upstream QoS Upstream Quality of Service QoS assigns high priority to Internet traffic from your Xbox gaming system Best effort traffic High priority traffic Internet Figure 5 Upstream QoS assigns high priority to gaming traffic from your Xbox NETGEAR recommends that only gamers enable the Upstream QoS feature If you do no...

Page 34: ...e case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup QoS Setup 5 Select the Enable Upstream QoS Optimized for Gaming check box 6 Specify the maximum uplink bandwidth for your Internet connection If you know what your uplink bandwidth is type it in the Uplink bandwidth Maximum field If you are not sure click the http www speedtest link Speedtest verifies the upstream speed of you...

Page 35: ... assigns lower priority to the rest of your Internet traffic That means other tasks like downloading content from the Internet take longer To enable QoS for Internet access 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the...

Page 36: ...s connected to the network 2 In the address field of the web browser enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 5 Select ...

Page 37: ...lick the Apply button Your settings are saved Add a QoS Rule by Device To add a QoS rule for a device 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is...

Page 38: ...Device List select its radio button To specify a device that is not in the MAC Device List complete the QoS Policy for MAC Address and Device Name fields and click the Add button The device is listed in a queue in the QoS rules table with its default rule priority The rule priority corresponds to the queues Note To specify a device rule s priority edit the rule For more information see Edit a QoS ...

Page 39: ... it 7 Click the Edit button The QoS Priority Rules screen displays 8 In the Priority list select a priority level 9 Click the Apply button The rule s priority is updated in the QoS rules table on the QoS Setup screen Delete a QoS Rule To delete a QoS rule 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter http ...

Page 40: ...vice radio button 6 Click the Delete All button The ruled are deleted Wi Fi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes wireless voice and video traffic over the WiFi link WMM QoS is automatically enabled for the router WMM QoS prioritizes wireless data packets from different applications based on four access categories voice video best effort and backgrou...

Page 41: ...Click the Apply button Your settings are saved Improve Network Connections with Universal Plug and Play Universal Plug and Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming...

Page 42: ... 6 Type the advertisement period in minutes The advertisement period specifies how often the router broadcasts its UPnP information This value can range from 1 to 1440 minutes The default period is 30 minutes Shorter durations ensure that control points have current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can signi...

Page 43: ...PnP device that is accessing the router and which ports internal and external that device has opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address To refresh the information in the UPnP Portmap Table Click the Refresh button ...

Page 44: ...s and other devices that are connected to your network This chapter includes the following sections Set Up Parental Controls Use Keywords to Block Internet Sites Block Services from the Internet Schedule When to Block Internet Sites and Services Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications ...

Page 45: ...rom a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Parental Controls 5 Click either t...

Page 46: ...in to proceed Because Live Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 9 Select a radio button as follows If you already have an OpenDNS account leave the Yes radio button selected If you do not have an OpenDNS account select the No radio button 10 Click the Next button If you are creating an account the following screen displays ...

Page 47: ...ys Parental Controls as Enabled Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network You can use blocking all the time or based on a schedule To block Internet sites 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin c...

Page 48: ...k http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access 7 Click the Add Keyword button The keyword is added to the keyword list The keyword list supports up to 32 entries 8 Click the Apply button Keyword blocking takes effect To delete keywords from the list 1 Launch a web browser from...

Page 49: ... button Your changes are saved Block Services from the Internet You can block Internet services on your network based on the type of service You can block services all the time or based on a schedule To block services 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com ...

Page 50: ...st select User Defined a From the Protocol list select a protocol If you are not sure what protocol the service or application uses select TCP UDP b Enter the starting port and ending port numbers If the service uses a single port number enter that number in both fields To find out which port numbers the service or application uses you can contact the publisher of the application ask user groups o...

Page 51: ...ect ADVANCED Security Schedule The Schedule screen displays 5 Specify when to block keywords and services Days to Block Select the check box for each day that you want to block the keywords or select the Every Day check box which automatically selects the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Select your...

Page 52: ...Trusted IP Address field enter the IP address of the trusted computer 7 Click the Apply button Your changes are saved Set Up Security Event Email Notifications The router can email you its logs The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch a web browser from a computer or wireless device that is conne...

Page 53: ...res authentication select the My Mail Server requires authentication check box a In the User Name field type the user name for the outgoing email server b In the Password field type the password for the outgoing email server 9 To send alerts when someone attempts to visit a blocked site select the Send Alerts Immediately check box 10 To send logs based on a schedule specify these settings From Sen...

Page 54: ...e Name Change the LAN TCP IP Settings Specify the IP Addresses That the Router Assigns Reserve LAN IP Addresses Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Change the WiFi Security Option Use the Router as a Wireless Access Point Set Up a WiFi Guest Network Control the Wireless Radio Set Up a WiFi Schedule Specify WPS Settings Dynamic DNS ...

Page 55: ... following settings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select this check box only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective See S...

Page 56: ... is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding Port Triggering screen Instead of discarding this traffic you can specify that t...

Page 57: ...nch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup ...

Page 58: ...t to change these settings if you need a specific IP subnet that one or more devices on the network use or if you have competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays...

Page 59: ...ses must be part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme define a range between 192 168 0 2 and 192 168 0 254 although you can save part of the range for devices with fixed addresses The router delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you define Subnet mask Gateway IP address th...

Page 60: ... saved Reserve LAN IP Addresses When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses the router s DHCP server Assign reserved IP addresses to computers or servers that require permanent IP settings To reserve an IP address 1 Launch a web browser from a computer or wireless device that is connected to the network 2 ...

Page 61: ... time the computer contacts the router s DHCP server Reboot the computer or access its IP configuration and force a DHCP release and renew To edit a reserved address entry 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admi...

Page 62: ...you add a wireless computer or device to your WiFi network without typing the WiFi password To use the WPS Wizard 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default pas...

Page 63: ... security NETGEAR recommends that you do not change your preset security settings If you change your preset security settings make a note of the new settings and store the note in a safe place where you can easily find it If you use a wireless computer to change the SSID or other wireless security settings you are disconnected when you click the Apply button To avoid this problem use a computer wi...

Page 64: ...ting 8 To change the wireless channel select a number in the Channel list In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best When you use multiple access points it is better if adjacent access points use different chan...

Page 65: ... another WiFi network in your area update the wireless network selection in your computer or wireless device to match the current settings for your network Some wireless devices automatically connect to the first open network without wireless security that they discover Is your computer or wireless device is trying to connect to your network with its old settings before you changed the settings If...

Page 66: ...e user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Wireless 5 Under Security Options select a WPA option WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES WPA WPA2 Enterprise The WPA2 options use the newest standard for the strongest security but some older computers and wireless devices cannot use WPA2 By default the WP...

Page 67: ...this router to a LAN port in the other router Cable this port to a LAN port on another router 2 Launch a web browser from a computer or wireless device that is connected to the network 3 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 4 Enter the router user name and password The user name is admin The default password is password Th...

Page 68: ...e To avoid interference with other routers or gateways in your network NETGEAR recommends that you use different wireless settings on each router You can also turn off the wireless radio on the other router or gateway and use the WNR2000v5 only for wireless client access 8 Click the Apply button The IP address of the router changes and you are disconnected To reconnect close and restart your brows...

Page 69: ... SSID can adopt the correct SSID for connections to this access point Allow guest to see each other and access my local network If this check box is selected anyone who connects to this SSID has access to your local network not just Internet access 6 Give the guest network a name The guest network name is case sensitive and can be up to 32 characters You then manually configure the wireless device...

Page 70: ...ss radios off and on with the WiFi On Off button Press the WiFi On Off button on the router for two seconds If you turn off the wireless radios the WiFi On Off LED and the WPS LED turn off If you turn on the wireless radios the WiFi On Off LED and the WPS LED light Enable or Disable the Wireless Radio If you used the WiFi On Off button to turn off the wireless radio you can t log in to the router ...

Page 71: ...m your router at times when you do not need a wireless connection For example you might turn it off for the weekend if you leave town To set up the wireless schedule 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name...

Page 72: ...cify WPS Settings Wi Fi Protected Setup WPS lets you join the WiFi network without typing the WiFi password To specify WPS settings 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is adm...

Page 73: ...e linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP address you do not know in advance what your IP address is and the address can change frequently In this case you can use a commercial Dynamic DNS service This type of service lets you register your domain to their IP address and forwards traffic directed at your domain t...

Page 74: ...ce Provider list 6 Select the Use a Dynamic DNS Service check box 7 Select the URL for your Dynamic DNS service provider For example if your Dynamic DNS service provider is DynDNS org select www DynDNS org 8 In the Host Name field type the host name or domain name that your Dynamic DNS service provider gave you 9 In the User Name field type the user name for your Dynamic DNS account This name is t...

Page 75: ...ng and maintaining your router and home network This chapter includes the following sections View Router Information Reboot the Router View Logs of Router Activity Monitor Internet Traffic Manage the Router Configuration File Change the admin Password Remote Management Remote Management ...

Page 76: ...s 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED View Internet Port Information To view router Internet port information 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser ...

Page 77: ...rt Statistics To display Internet port statistics 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sens...

Page 78: ...nterval at which the statistics are updated in this screen 7 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button To stop the polling entirely click the Stop button Check the Internet Connection Status To check the Internet connection status 1 Launch an Internet browser from a computer or wireless device that is connected to the netwo...

Page 79: ... Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status of all items to 0 click the Release button 7 To refresh the screen click the Renew button To exit the screen click the Close Window button View Wireless Settings To view wireless se...

Page 80: ...ng its SSID Wi Fi Protected Setup Indicates whether Wi Fi Protected Setup is configured for this network View Guest Network Settings By default the guest network is disabled For information about how to set up a guest network see Set Up a WiFi Guest Network on page 68 To view guest network settings 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the ...

Page 81: ... web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED 5 In the Router Information pane click the Reboot button A confirmation message displays 6 Click the OK button The router...

Page 82: ...ase sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Logs The log screen shows the following information Description The action that occurred Count The number of occurrences Last Occurrence The date and time the log entry was recorded Target The name or IP address of the website or news group visited or to which access was attempted Source The source IP address of the init...

Page 83: ...ic 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCE...

Page 84: ...ection specify whether the router should issue a warning message before the monthly limit of Mbytes or hours is reached By default the value is 0 and no warning message is issued You can select one of the following to occur when the limit is attained The Internet LED blinks green or amber The Internet connection is disconnected and disabled 10 Click the Apply button The Internet Traffic Statistics...

Page 85: ...ngs To restore configuration settings that you backed up 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sen...

Page 86: ...is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 5 Click the Erase button 6 Click the Yes button to confirm The factory default settings are restored The user name is admin the password is password and the LAN IP address is 192 168 1 1 DHCP is e...

Page 87: ...e BASIC Home screen displays 4 Select ADVANCED Administration Set Password 5 Type the old password 6 Type the new password in the Set Password field 7 Type the new password in the Repeat New Password field 8 To enable password recovery select the Enable Password Recovery check box The screen adjusts a Select two security questions b In the Answer fields type the answers to the selected questions 9...

Page 88: ...is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Remote Management 5 Select the Turn Remote Management On check box 6 In the Allow Remote Access By section specify the external IP addresses to be allowed to access the router s remote management Note For enhanced security restrict access to as few...

Page 89: ...do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 8 Click the Apply button Your changes are saved To use remote access 1 Launch a web browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your extern...

Page 90: ...can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Set Up Port Forwarding to a Local Server Set Up Port Triggering ...

Page 91: ...ide the service The server computer must always have the same IP address To specify this setting use the reserved IP address feature See Reserve LAN IP Addresses on page 60 3 Launch a web browser from a computer or wireless device that is connected to the network 4 Type www routerlogin net or www routerlogin com A login screen displays 5 Enter the router user name and password The user name is adm...

Page 92: ...r user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button 8 In the Service ...

Page 93: ...default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 5 Leave the Port Forwarding radio button selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports C...

Page 94: ...cal address of your web server at 192 168 0 33 HTTP port 80 is the standard protocol for web servers 3 Optional Register a host name with a Dynamic DNS service and specify that name in the Dynamic DNS screen of the router For more information see Dynamic DNS on page 73 Dynamic DNS makes it much easier to access a server from the Internet because you can type the name in the Internet browser Otherw...

Page 95: ...port or ports that you specify in your rule and forwards that incoming traffic to that destination Port forwarding creates a static mapping of a port number or range of ports to a single local computer Port triggering can dynamically open ports to any computer when needed and close the ports when they are no longer needed Note If you enabled port triggering because you use applications such as mul...

Page 96: ...he Internet to use this service Single address restricts the service to a particular computer You must enter the IP address of the computer to which you want to grant access 9 From the Service Type list select a service If you are not sure select TCP UDP 10 In the Triggering Port field enter the number of the outbound traffic port that will open the inbound ports 11 In the Connection Type Starting...

Page 97: ... IRC server Your router stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sen...

Page 98: ...re visit the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Forgotten Passwords WiFi Connections Changes Not Saved Troubleshoot with the LEDs Cannot Log In to the Router The Router Cannot Access the Internet Troubleshoot Your Network Using the Ping Utility Troubleshoot IP Addresses ...

Page 99: ... its Internet connection settings For more information see Factory Settings on page 111 To recover your password when password recovery is enabled 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of your browser type www routerlogin net or www routerlogin com A login screen displays 3 Click the Cancel button If password recovery is e...

Page 100: ... cable to connect your computer to a numbered Ethernet LAN port on the router Ethernet LAN ports Internet port Do not connect this Ethernet cable to the yellow Internet port on the router 2 Launch a web browser from the connected computer 3 In the address field of the web browser enter www routerlogin net or www routerlogin com A login screen displays 4 Enter the router user name and password The ...

Page 101: ... s SSID broadcast If you cleared the Enable SSID Broadcast check box in the Wireless Network screen your wireless network is hidden and does not display in your wireless client s scanning list To connect to a hidden network you must type the network name and the WiFi password For more information about the SSID broadcast see Specify Basic WiFi Settings on page 63 Does your computer or wireless dev...

Page 102: ...ll LEDs are still lit one minute after power up try the following Unplug the router s power adapter cord Plug it in again and see if the router recovers To return the router to its factory settings press and hold the Reset button For more information see Factory Settings on page 111 If the error persists you might have a hardware problem Contact technical support at www netgear com support Power L...

Page 103: ...er s Internet port to a cable or DSL broadband modem use the cable that was supplied with the cable or DSL broadband modem This cable can be a standard straight through Ethernet cable or an Ethernet crossover cable WiFi LED Is Off If the WiFi LED stays off check to see if someone disabled the wireless radio or set up a wireless schedule For more information about these settings see Control the Wir...

Page 104: ... Unless your Internet provider assigned you a fixed IP address your router requests an IP address from the Internet service You can see if the request was successful using the Router Status screen Note The Setup Wizard can detect your Internet connection during installation but if the router cannot get a WAN IP address the Setup Wizard cannot automatically resolve this issue If you are attempting ...

Page 105: ... and password might be set incorrectly Your ISP might check for your computer s host name Assign the computer host name of your ISP account as the account name in the Internet Setup screen If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address do one of the following Inform your ISP that you bought a new network device and ask them to use...

Page 106: ...n net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Click the ADVANCED tab The Router Status screen displays 5 On the Internet Port pane click the Connection Status button For more information see Check the Internet Connec...

Page 107: ...ata If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you might have one of the following problems Wrong physical connections Check that the appropriate LEDs are on for your network devices If your router and computer are connected to a separate Eth...

Page 108: ...ing traffic only from the MAC address of your broadband modem but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If this is the case configure your router to clone or spoof the MAC address from the authorized computer Troubleshoot IP Addresses By default the router is set up to automatically assign IP addresses to network clients The router s...

Page 109: ...your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This sets the router s IP address to 192 168 1 1 This procedure is explained in Factory Settings on page 111 ...

Page 110: ...110 A A Supplemental Information This appendix includes the following sections Factory Settings Technical Specifications ...

Page 111: ...clip or sharp object to press and hold the Reset button for at least seven seconds The router resets and returns to the factory configuration settings shown in the following table Table 3 Router factory default settings Feature Default Behavior Router login User login URL www routerlogin net User name case sensitive admin Login password case sensitive password Internet connection WAN MAC address U...

Page 112: ...router Network key password Broadcast SSID Enabled Transmission speed Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput varies Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Country region United States in the US otherw...

Page 113: ...Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in Table 3 on page 111 Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11n version 2 0 IEEE 802 11n ...

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