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Troubleshooting

9-1

Chapter 9

Troubleshooting

This chapter gives information about troubleshooting your Model HR314 802.11a Hi-Speed
Wireless Router. For the common problems listed, go to the section indicated.

Is the router on?
Have I connected the router correctly?

Go to

“Basic Functioning“ on page 9-1

I can’t access the router’s configuration with my browser.

Go to

“Troubleshooting the Web Configuration Interface“ on page 9-3

I’ve configured the router but I can’t access the Internet.

Go to

“Troubleshooting the ISP Connection“ on page 9-4

I can’t remember the router’s configuration password.
I want to clear the configuration and start over again.

Go to

“Using the Default Reset Button to Restore the Factory Configuration and Password“ on

page 9-7

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

When power is first applied, verify that the Power LED is on.

Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.

After approximately 10 seconds, verify that:

Summary of Contents for HR314 - Wireless Router

Page 1: ...SM HR314NA 0 July 2002 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA Phone 1 888 NETGEAR Reference Manual for the Model HR314 802 11a Hi Speed Wireless Router ...

Page 2: ...Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee th...

Page 3: ...requency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to reduce the potential for harmful interference to cochannel Mobile Satellite systems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage this device EN 55 022 Declaration of Conformance ...

Page 4: ...ain restrictions Please refer to the notes in the operating instructions Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market and has been granted the right to test the series for compliance with the regulations Voluntary Control Council for Interference VCCI Statement This equipment is in the second category information equipment to be u...

Page 5: ...thernet 1 5 TCP IP 1 5 Easy Installation and Management 1 5 Maintenance and Support 1 6 Chapter 2 Setting Up the Hardware Package Contents 2 1 The Router s Front Panel 2 2 The Router s Rear Panel 2 3 Placement of the Router to Optimize Wireless Connectivity 2 3 Local Area Network LAN Hardware Requirements 2 4 PC Requirements 2 4 DSL or Cable Modem Requirements 2 4 Connecting the Router 2 4 Connect...

Page 6: ...Networking 3 6 Configuring MacOS 8 6 or 9 x for TCP IP Networking 3 6 Configuring MacOS X for TCP IP Networking 3 7 Verifying Macintosh TCP IP Properties 3 7 Verifying the Readiness of Your DSL or Cable Modem Internet Account 3 9 Are Login Protocols Used 3 9 What is Your Configuration Information 3 9 Obtaining ISP Configuration Information for Windows Computers 3 10 Obtaining ISP Configuration Inf...

Page 7: ... 6 4 Schedule 6 5 Logs 6 6 Chapter 7 Maintenance System Status 7 1 Attached Devices 7 4 Router Software Upgrade 7 4 Configuration File Settings Management 7 5 Restore and Backup the Configuration 7 6 Erase the Configuration 7 6 Changing the Configuration Password 7 7 Chapter 8 Advanced Configuration of the Router Configuring for Port Forwarding to Local Servers 8 2 Add a Custom Service 8 3 Edit or...

Page 8: ... 3 Troubleshooting the Web Configuration Interface 9 3 Troubleshooting the ISP Connection 9 4 Troubleshooting a TCP IP Network Using a Ping Utility 9 5 Testing the LAN Path to Your Firewall 9 6 Testing the Path from Your PC to a Remote Device 9 6 Using the Default Reset Button to Restore the Factory Configuration and Password 9 7 Problems with Date and Time 9 8 Appendix A Technical Specifications ...

Page 9: ...ireless Networking B 10 Wireless Network Configuration B 10 Ad hoc Mode Peer to Peer Workgroup B 11 Infrastructure Mode B 11 Extended Service Set Identification ESSID B 11 Authentication and WEP Encryption B 12 Wireless Channel Selection B 13 Ethernet Cabling B 15 Uplink Switches Crossover Cables and MDI MDIX Switching B 16 Cable Quality B 16 Glossary Index ...

Page 10: ...x Contents ...

Page 11: ...igure 7 1 System Status screen 7 1 Figure 7 2 Router Statistics screen 7 3 Figure 7 3 Attached Devices menu 7 4 Figure 7 4 Router Upgrade menu 7 5 Figure 7 5 Backup Settings menu 7 6 Figure 7 6 Set Password menu 7 7 Figure 8 1 Port Forwarding Menu 8 2 Figure 8 2 Security menu 8 5 Figure 8 3 LAN IP Setup Menu 8 7 Figure 8 4 Static Routes Summary Table 8 9 Figure 8 5 Static Route Entry and Edit Menu...

Page 12: ...xii ...

Page 13: ...e 7 1 Menu 3 2 System Status Fields 7 2 Table 7 2 Router Statistics Fields 7 3 Table B 1 Netmask Notation Translation Table for One Octet B 6 Table B 2 Netmask Formats B 6 Table B 3 WEP Key Sizes and Content B 12 Table B 4 802 11a Wireless Channels B 13 Table B 5 UTP Ethernet cable wiring straight through B 15 ...

Page 14: ...xiv ...

Page 15: ...issues contact Customer Support at 1 888 NETGEAR or visit us on the Web at www NETGEAR com The NETGEAR Web site includes an extensive knowledge base answers to frequently asked questions and a means for submitting technical questions online Related Publications As you read this document you may be directed to various RFC documents for further information An RFC is a Request For Comment published b...

Page 16: ...y Ctrl C Two or more keys that must be pressed simultaneously are shown in text linked with a plus sign ALL CAPS DOS file and directory names Special Message Formats This guide uses the following formats to highlight special messages Note This format is used to highlight information of importance or special interest Caution This format is used to highlight information that will help you prevent eq...

Page 17: ... quickly network computers without laying any new cabling and gives users the freedom to roam throughout the workplace while staying connected to corporate resources It provides built in capacity and flexibility for growing networks so it s easy to add new clients or move your entire network to a new office site Equipped with auto sensing capability it allows packet transfer at up to 54 Mbps for m...

Page 18: ...d manually or by passphrase Ability to restrict wireless access by adapter MAC address Easy web based setup for installation and management Smart Wizard automatically senses Internet connection type Security Allows control of web browsing access using Web Address URL keyword blocking Auditing and e mail reporting of web browsing activities Blocking can be scheduled by day and time Network Address ...

Page 19: ...a Australia Front panel LEDs for easy monitoring of status and activity Flash memory for firmware upgrade 802 11a Standards based Wireless Networking The HR314 includes an 802 11a compliant wireless access point providing continuous high speed access between your wireless and Ethernet devices at up to 54 Mbps for maximum throughput or speed reduction to the lower 6 Mbps speed for distance or for o...

Page 20: ...r attempts to access a blocked Web site Security The HR314 is equipped with several features designed to maintain security as described in this section PCs Hidden by NAT Network address translation NAT opens a temporary path to the Internet for requests originating from the local network Requests originating from outside the LAN are discarded preventing users outside the LAN from finding and direc...

Page 21: ...P account Automatic Configuration of Attached PCs by DHCP The HR314 dynamically assigns network configuration information including IP gateway and domain name server DNS addresses to attached PCs on the LAN using the Dynamic Host Configuration Protocol DHCP This feature greatly simplifies configuration of PCs on your local network DNS Proxy When DHCP is enabled and no DNS addresses are specified t...

Page 22: ... is provided and online help documentation is built into the browser based Web Management Interface Smart Wizard The HR314 automatically senses the type of Internet connection asking you only for the information required for your type of ISP account Visual monitoring The HR314 s front panel LEDs provide an easy way to monitor its status and activity Maintenance and Support NETGEAR offers the follo...

Page 23: ...contain the following items Model HR314 802 11a Hi Speed Wireless Router AC power adapter Category 5 CAT5 Ethernet cable Model HR314 Resource CD including This manual Application Notes Tools and other helpful information HR314 Hi Speed Wireless Router Installation Guide Warranty and registration card Support information card Keep the carton including the original packing materials in case you need...

Page 24: ...ivity Description POWER On Power is supplied to the router TEST On Off The system is initializing The system is ready and running INTERNET LINK On The Internet port has detected a link with an attached device ACT Activity Blinking Data is being transmitted or received by the Internet port WIRELESS LINK ACT Link Activity On Blinking The Wireless port is ready Data is being transmitted or received b...

Page 25: ...ting the router to a cable or DSL modem Grounding terminal Placement of the Router to Optimize Wireless Connectivity The operating distance or range of your wireless connection can vary significantly based on the physical placement of the router For best results place your router Near the center of the area in which your PCs will operate In an elevated location such as a high shelf Away from poten...

Page 26: ...t 100 Mbps must be connected with Category 5 cable DSL or Cable Modem Requirements The cable modem or DSL modem must provide a standard 10 Mbps 10BASE T Ethernet interface The router does not support USB modems Connecting the Router Before using your router you need to do the following For wireless communications identify a suitable location to place the router according to the guidelines in Place...

Page 27: ...bles To connect more than 4 computers on the Ethernet LAN you will need to connect your router to another hub or switch Connect any port of the other hub or switch to any LOCAL port of your router The router s LOCAL port will automatically configure itself for the uplink connection Note The HR314 incorporates Auto UplinkTM technology Each LOCAL Ethernet port will automatically sense whether the Et...

Page 28: ...er LED on the router is lit Verifying Connections After applying power to the router complete the following steps to verify the connections to it 1 When power is first applied verify that the POWER LED is on 2 Verify that the TEST LED turns on within a few seconds 3 After approximately 10 seconds verify that a The TEST LED has turned off b The WIRELESS LINK ACT LED is lit c The LOCAL LINK ACT LEDs...

Page 29: ...ms include the software components you need for networking with TCP IP Windows 95 or later includes the software components for establishing a TCP IP network Windows 3 1 does not include a TCP IP component You need to purchase a third party TCP IP application package such as NetManage Chameleon Macintosh Operating System 7 or later includes the software components for establishing a TCP IP network...

Page 30: ...Appendix B Networks Routing and Firewall Basics The HR314 is shipped preconfigured as a DHCP server The router assigns the following TCP IP configuration information automatically when the computers are rebooted PC Macintosh or workstation IP addresses 192 168 0 3 through 192 168 0 254 Subnet mask 255 255 255 0 Gateway address the router 192 168 0 1 These addresses are part of the IETF designated ...

Page 31: ...er a Click the Add button b Select Adapter and then click Add c Select the manufacturer and model of your Ethernet adapter and then click OK If you need TCP IP a Click the Add button b Select Protocol and then click Add c Select Microsoft d Select TCP IP and then click OK If you need Client for Microsoft Networks Note It is not necessary to remove any other network components shown in the Net work...

Page 32: ...en restart the router and allow it to boot 2 On each attached PC open the Network control panel refer to the previous section and select the Configuration tab 3 From the components list select TCP IP your Ethernet adapter and click Properties 4 In the IP Address tab select Obtain an IP address automatically 5 Select the Gateway tab 6 If any gateways are shown remove them 7 Click OK 8 Restart the P...

Page 33: ...255 0 The default gateway is 192 168 0 1 Configuring Windows NT 2000 or XP for IP Networking As part of the PC preparation process you need to manually install and configure TCP IP on each networked PC Before starting locate your Windows CD you may need to insert it during the TCP IP installation process Install or Verify Windows Networking Components To install or verify the necessary components ...

Page 34: ... opens 3 Type ipconfig all Your IP Configuration information will be listed and should match the values below if you are using the default TCP IP settings that NETGEAR recommends The IP address is between 192 168 0 3 and 192 168 0 254 The subnet mask is 255 255 255 0 The default gateway is 192 168 0 1 4 Type exit Configuring A Macintosh for TCP IP Networking Beginning with Macintosh Operating Syst...

Page 35: ... TCP IP Networking 1 From the Apple menu choose System Preferences then Network 2 If not already selected select Built in Ethernet in the Configure list 3 If not already selected Selct Using DHCP in the TCP IP tab 4 Click Save Verifying Macintosh TCP IP Properties After your Macintosh is configured and has rebooted you can check the TCP IP configuration by returning to the TCP IP Control Panel Fro...

Page 36: ...The IP Address is between 192 168 0 3 and 192 168 0 254 The Subnet mask is 255 255 255 0 The Router address is 192 168 0 1 If you do not see these values you may need to restart your Macintosh or you may need to switch the Configure setting to a different option then back again to Using DHCP Server ...

Page 37: ...that the single PC would normally use When the router is connected to the broadband modem the router appears to be a single PC to the ISP The router then allows multiple computers on the local network to masquerade as the single PC to access the Internet through the broadband modem Are Login Protocols Used Some ISPs require a special login protocol in which you must enter a login name and password...

Page 38: ...s Computers As mentioned above you may need to collect configuration information from your PC so that you can use this information when you configure the HR314 Following this procedure is only necessary when your ISP does not dynamically supply the account information To get the information you need to configure the router for Internet access 1 On the Windows taskbar click the Start button point t...

Page 39: ...rmation you need to configure the router for Internet access 1 From the Apple menu select Control Panels then TCP IP The TCP IP Control Panel opens which displays a list of configuration settings If the Configure setting is Using DHCP Server your account uses a dynamically assigned IP address In this case close the Control Panel and skip the rest of this section 2 If an IP address and subnet mask ...

Page 40: ... any computer that is connected to the router Note If the modem doesn t have an on off switch either pull the modem s power adapter out of the wall socket or power down the power strip Ready for Configuration After configuring all of your PCs for TCP IP networking and connecting them to the local network of your HR314 you are ready to access and configure the router Proceed to the next chapter ...

Page 41: ...s Java your Web browser must be Java enabled and support HTTP uploads NETGEAR recommends using Microsoft Internet Explorer 5 0 or Netscape Navigator 4 7 or above Free browser programs are readily available for Windows Macintosh or UNIX Linux To configure for Internet access using your browser 1 Turn on the router and wait for initialization to complete Allow at least ten seconds and verify that th...

Page 42: ...en may have a different appearance in other browsers 6 Type admin in the User Name box password in the Password box and then click OK If your router password was previously changed enter the current password If your router has not yet been configured the Setup Wizard should launch automatically Otherwise the main menu of the Web Configuration Manager will appear as shown in Figure 4 2 below ...

Page 43: ...guration of the Router 4 3 Figure 4 2 Browser based configuration main menu You can manually configure your router using this menu as described in Manual Configuration on page 4 8 or you can allow the Setup Wizard to determine your configuration as described in the following chapter ...

Page 44: ... in the menu below and clicking Next The Setup Wizard will now check for a connection on the Internet port If the Setup Wizard determines that there is no connection to the Internet port you will be prompted to check the physical connection between your router and cable or DSL modem When the connection is properly made the router s Internet LED should be on Next the Setup Wizard will attempt to de...

Page 45: ...rn the domain automatically from the ISP If this is not successful you may need to enter it manually 2 Domain Name Server DNS Address If you know that your ISP does not automatically transmit DNS addresses to the router during login select Use these DNS servers and enter the IP address of your ISP s Primary DNS Server If a Secondary DNS Server address is available enter it also A DNS server is a h...

Page 46: ...AC address of that PC This feature allows your router to masquerade as that PC by using its MAC address 4 Click on Apply then proceed to Completing the Configuration on page 4 9 Configuring for Fixed IP Accounts If the Setup Wizard determines that your Internet service account uses Fixed IP assignment you will be directed to the menu shown in Figure 4 4 below Figure 4 4 Setup Wizard menu for Fixed...

Page 47: ...Configuring Login Accounts If the Setup Wizard determines that your Internet service account uses a login protocol such as PPP over Ethernet PPPoE you will be directed to a menu like the PPPoE menu shown in Figure 4 5 below Figure 4 5 Setup Wizard menu for PPPoE login accounts 1 Enter your Account Name may also be called Host Name and Domain Name These parameters may be necessary to access your IS...

Page 48: ...en proceed to Completing the Configuration on page 4 9 Manual Configuration You can manually configure the router in the Basic Settings menu shown in Figure 4 2 using these steps 1 Select whether your Internet connection requires a login Select Yes if you normally must launch a login program such as Enternet or WinPOET in order to access the Internet 2 Enter your Account Name may also be called Ho...

Page 49: ...MAC address You can specify the MAC address in one of two ways a Select Use this Computer s MAC address The router will then capture and use the MAC address of the PC that you are now using You must be using the one PC that is allowed by the ISP b Select Use this MAC address and manually enter the MAC address you wish to use 7 Click on Apply then proceed to Completing the Configuration on page 4 9...

Page 50: ...Reference Manual for the Model HR314 802 11a Hi Speed Wireless Router 4 10 Basic Configuration of the Router ...

Page 51: ...r wireless network you should consider the level of security required You should also select the physical placement of your router in order to maximize the network speed For further information on wireless networking refer to Wireless Networking in Appendix B Network and Routing Basics Note If you are configuring the router from a wireless PC and you change the router s SSID channel or WEP setting...

Page 52: ...oining your network To hinder a determined eavesdropper you should enable Wired Equivalent Privacy WEP data encryption However there may be a significant degradation of the data throughput on the wireless link when WEP is enabled Placement and Range The operating distance or range of your wireless connection can vary significantly based on the physical placement of the wireless router For best res...

Page 53: ...eless devices in your network The default SSID is Wireless but NETGEAR strongly recommends that you change your network s SSID to a different value Channel Frequency Shows the current channel and frequency in use The wireless channel in use will be between 36 and 64 or 42 48 54 with turbo mode enabled Default 52 non turbo 42 Turbo Turbo Mode Enabling turbo mode allows the wireless node to transmit...

Page 54: ...e The firmware of the internal access point is separately upgradeable from the router s firmware To upgrade the access point firmware click on Firmware Upgrade under the Access Point heading in the Main Menu of the browser interface The Firmware Upgrade menu will appear as shown in Figure 5 2 Figure 5 2 Access Point Firmware Upgrade menu The internal access point will contact an FTP server to down...

Page 55: ...uter will log in to your FTP server download the file and install it Note The installation will take a few minutes Please do not interrupt the router during this period Security To configure the security features of the internal access point click on Security under the Access Point heading in the Main Menu of the browser interface The Security menu will appear as shown in Figure 5 3 Figure 5 3 Acc...

Page 56: ...ivacy If WEP is enabled you can manually or automatically program the four data encryption keys Manual Type the keys as hexadecimal digits any combination of 0 9 a f or A F Automatic Enter a word or group of printable characters in the Passphrase box and click the Generate Keys button Shared Key 1 4 Specifies the shared key value in hexadecimal format based on the key size selected 64 bits 128 bit...

Page 57: ...g in the Main Menu of the browser interface The Access Control menu will appear as shown in Figure 5 4 Figure 5 4 Access Control menu To specify the allowed MAC addresses type or paste each MAC address into the box provided then click Add The MAC address will then appear in the list at the bottom of the menu You can modify or delete an entry by selecting it and then using the Edit or Delete button...

Page 58: ...igned ID MAC address and the current state of the access point and all the stations currently part of its Basic Service Set BSS To view the station list click on Station List under the Access Point heading in the Main Menu of the browser interface The Station List window will appear as shown in Figure 5 5 Figure 5 5 Station List window ...

Page 59: ...tering The Model HR314 802 11a Hi Speed Wireless Router provides you with Web content filtering options plus browsing activity reporting and instant alerts via e mail Parents and network administrators can establish restricted access policies based on time of day web and newsgroup addresses and web and newsgroup address keywords To configure these features of your router click on the subheadings u...

Page 60: ... of your ISP s outgoing SMTP mail server such as mail myISP com You may be able to find this information in the configuration menu of your e mail program If you leave this box blank log and alert messages will not be sent via e mail Send to this e mail address Enter the e mail address to which logs and alerts are sent This e mail address will also be used as the From address If you leave this box ...

Page 61: ...ion is selected and the log fills up before the specified period the log is automatically e mailed to the specified e mail address After the log is sent the log is cleared from the router s memory If the router cannot e mail the log file the log buffer may fill up In this case the router overwrites the log and discards its contents The HR314 uses the Network Time Protocol NTP to obtain the current...

Page 62: ...menu To add a keyword or domain type it in the Keyword box click Add Keyword then click Apply To delete a keyword or domain select it from the list click Delete Keyword then click Apply Keyword application examples If the keyword XXX is specified the URL http www badstuff com xxx html is blocked If the keyword com is specified only websites with other domain suffixes such as edu or gov can be view...

Page 63: ...he HR314 allows you to specify when blocking will be enforced The Schedule tab is shown below Use this schedule for blocking content Check this box if you wish to enable a schedule for Content Filtering Click Apply Days to Block Select days to block by checking the appropraite boxes Select Everyday to check the boxes for all days Click Apply Time of Day to Block Select a start and end time in 23 5...

Page 64: ...le is shown below Log entries are described in Table 6 1 Table 6 1 Log entry descriptions Field Description Number The index number of the content filter log entries 128 entries are available numbered from 0 to 127 The log will keep the record of the latest 128 entries Date and Time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log entry Ac...

Page 65: ...ntent Filtering 6 7 Log action buttons are described in Table 6 2 Table 6 2 Log action buttons Field Description Refresh Click this button to refresh the log screen Clear Log Click this button to clear the log entries Send Log Click this button to email the log immediately ...

Page 66: ...Reference Manual for the Model HR314 802 11a Hi Speed Wireless Router 6 8 Content Filtering ...

Page 67: ... can be found by clicking on the Maintenance heading in the Main Menu of the browser interface System Status The System Status menu provides a limited amount of status and usage information From the Main Menu of the browser interface click on Maintenance then select System Status to view the System Status screen shown in Figure 7 1 Figure 7 1 System Status screen ...

Page 68: ...bnet Mask This field displays the IP Subnet Mask being used by the Internet WAN port of the router DHCP If set to None the router is configured to use a fixed IP address on the WAN If set to Client the router is configured to obtain an IP address dynamically from the ISP LAN Port These parameters apply to the Local WAN port of the router MAC Address This field displays the Ethernet MAC address bei...

Page 69: ...screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current line utilization percentage of current bandwidth used on this port Tx B s The average line u...

Page 70: ...r is rebooted the table data is lost until the router rediscovers the devices To force the router to look for attached devices click the Refresh button Router Software Upgrade The routing software of the HR314 is stored in FLASH memory and can be upgraded as new software is released by NETGEAR Upgrade files can be downloaded from Netgear s website If the upgrade file is compressed ZIP file you mus...

Page 71: ...Upload Note When uploading software to the HR314 it is important not to interrupt the Web browser by closing the window clicking a link or loading a new page If the browser is interrupted it may corrupt the software When the upload is complete your router will automatically restart The upgrade process will typically take about one minute In some cases you may need to reconfigure the router after u...

Page 72: ...he configuration file from the router and will prompt you for a location on your PC to store the file You can give the file a meaningful name at this time such as pacbell cfg To restore your settings from a saved configuration file enter the full path to the file on your PC or click the Browse button to browse to the file When you have located it click the Restore button to send the file to the ro...

Page 73: ...e the Factory Configuration and Password on page 9 7 Changing the Configuration Password The default password for the router s Web Configuration Manager is password Netgear recommends that you change this password to a more secure password From the Main Menu of the browser interface under the Maintenance heading select Set Password to bring up the menu shown in Figure 7 6 Figure 7 6 Set Password m...

Page 74: ...Reference Manual for the Model HR314 802 11a Hi Speed Wireless Router 7 8 Maintenance ...

Page 75: ...8 Advanced Configuration of the Router This chapter describes how to configure the advanced features of your Model HR314 802 11a Hi Speed Wireless Router These features can be found under the Advanced heading in the Main Menu of the browser interface ...

Page 76: ...ic applications you can also specify a Default DMZ Server to which all other incoming protocols are forwarded The DMZ Server is configured in the Security Menu Before starting you ll need to determine which type of service application or game you ll provide and the IP address of the computer that will provide each service Be sure the computer s IP address never changes To configure port forwarding...

Page 77: ...nding Server IP Address box 5 Type a name for the service 6 Click Apply at the bottom of the menu Edit or Delete a Port Forwarding Entry To edit or delete a Port Forwarding entry follow these steps 1 In the table select the button next to the service name 2 Click Edit or Delete Local Web and FTP Server Example If a local PC with a private IP address of 192 168 0 33 acts as a Web and FTP server con...

Page 78: ... For example if you ve alrealy configured one computer to play Hexen II using port 26900 the second computer s port number would be 26901 and the third computer would be 26902 4 Type the same port number in the End Port box that you typed in the Start Port box 5 Type the IP address of the additional computer in the Server IP Address box 6 Click Apply Some online games and videoconferencing applica...

Page 79: ...on of a Default DMZ Server Figure 8 2 Security menu To assign a computer or server to be a Default DMZ server 1 Click Default DMZ Server 2 Type the IP address for that server 3 Click Apply Respond to Ping on Internet WAN Port If you want the router to respond to a ping from the Internet click the Respond to Ping on Internet WAN Port check box This should only be used as a diagnostic tool since it ...

Page 80: ...nd register your new IP address From the Main Menu of the browser interface under Advanced click on Dynamic DNS To configure Dynamic DNS 1 Access the website of one of the dynamic DNS service providers whose names appear in the Select Service Provider box and register for an account For example for dyndns org go to www dyndns org 2 Select the Use a dynamic DNS service check box 3 Select the name o...

Page 81: ...is LAN IP addresses 192 168 0 1 Subnet mask 255 255 255 0 These addresses are part of the IETF designated private address range for use in private networks and should be suitable in most applications If your network has a requirement to use a different IP addressing scheme you can make those changes in this menu DHCP By default the router will function as a DHCP Dynamic Host Configuration Protocol...

Page 82: ...may wish to save part of the range for devices with fixed addresses The router will deliver the following parameters to any LAN device that requests DHCP An IP Address from the range you have defined Subnet Mask Gateway IP Address the router s LAN IP address Primary DNS Server if you entered a Primary DNS address in the Basic Settings menu otherwise the router s LAN IP address Secondary DNS Server...

Page 83: ...ion RIP 2B uses subnet broadcasting Static Routes Static Routes provide additional routing information to your router Under normal circumstances the router has adequate routing information after it has been configured for Internet access and you do not need to configure additional static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP subnets ...

Page 84: ...Mask for this destination If the destination is a single host type 255 255 255 255 7 Type the Gateway IP Address which must be a router on the same LAN segment as the router 8 Type a number between 1 and 15 as the Metric value This represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 9 Click Apply...

Page 85: ...est will likely be denied by the company s firewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 0 99 The static route would look like Figure 8 5 In this example The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134 177 x x addresses The Gateway IP Address fiel...

Page 86: ...of certain Internet services These functions are performed by packet filtering From the Main Menu of the browser interface under Advanced click on Packet Filtering to view the Packet Filtering menu shown in Figure 8 6 Figure 8 6 Packet Filtering IP Rule menu To block Internet access by a PC on your network 1 Make sure the Enable Packet Filtering checkbox is checked 2 Select IP Rule 3 Click Add 4 I...

Page 87: ... the Protocol list in the next screen select the service to be blocked If it does not exist select User defined and specify the port number s protocol and name 5 Click OK The entry should now appear in the table 6 Click Apply To delete or edit an entry in the table click its button and then click Edit or Delete Reserved IP adresses Reserved IP addresses should be assigned to servers or PCs on your...

Page 88: ...s from the router s LAN subnet such as 192 168 0 X 3 Type the MAC Address of the PC or server Tip If the PC is already present on your network you can copy its MAC address from the Attached Devices menu and paste it here 4 Click Apply to enter the reserved address into the table Note The reserved address will not be assigned until the next time the PC contacts the router s DHCP server Reboot the P...

Page 89: ...anagement 1 Select the Allow Remote Management check box 2 Specify what external addresses will be allowed to access the router s remote management by entering a beginning and ending IP address to define the allowed range For security NETGEAR recommends that you restrict access to as few external IP addresses as practical 3 Specify the Port Number that will be used for accessing the management int...

Page 90: ...se a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 4 Click Apply to have your changes take effect When accessing your router from the Internet you will type your router s WAN IP address into your browser s Address in IE or Location in Netscape box followed by a colon and the custom port number For example...

Page 91: ... configured the router but I can t access the Internet Go to Troubleshooting the ISP Connection on page 9 4 I can t remember the router s configuration password I want to clear the configuration and start over again Go to Using the Default Reset Button to Restore the Factory Configuration and Password on page 9 7 Basic Functioning After you turn on power to the router the following sequence of eve...

Page 92: ...e using the 12VDC power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Test LED Never Turns On or Test LED Stays On When the router is turned on the Test LED turns on for about 10 seconds and then turns off If the Test LED does not turn on or if it stays on there is a fault within the router If you experience prob...

Page 93: ...dress is on the same subnet as the router If you are using the recommended addressing scheme your PC s address should be in the range of 192 168 0 2 to 192 168 0 254 Refer to Verifying TCP IP Properties on page 3 5 or Verifying Macintosh TCP IP Properties on page 3 7 to find your PC s IP address Follow the instructions in Chapter 3 to configure your PC Note If your PC s IP address is shown as 169 ...

Page 94: ...hould first determine whether the router is able to obtain a WAN IP address from the ISP Unless you have been assigned a static IP address your router must request an IP address from the ISP You can determine whether the request was successful using the Web Configuration Manager To check the WAN IP address 1 Launch your browser and select an external site such as www netgear com 2 Access the Main ...

Page 95: ...s but your PC is unable to load any web pages from the Internet Your PC may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration reboot your PC and ve...

Page 96: ... message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections Make sure the LAN port LED is on If the LED is off follow the instructions in LAN or Internet Port LEDs Not On on page 9 3 Check that the corresponding Link LEDs are on for your network interface card and for the hub ports if any that are connected to your wor...

Page 97: ...dband ISPs restrict access by only allowing traffic from the MAC address of your broadband modem but some ISPs additionally restrict access to the MAC address of a single PC connected to that modem If this is the case you must configure your router to clone or spoof the MAC address from the authorized PC Refer to Manual Configuration on page 4 8 Using the Default Reset Button to Restore the Factor...

Page 98: ...he log is stamped with the date and time of day Problems with the date and time function can include Date shown is January 1 2000 Cause The router has not yet successfully reached a Network Time Server Check that your Internet access settings are configured correctly If you have just completed configuring the router wait at least five minutes and check the date and time again Time is off by one ho...

Page 99: ...l and Standards Compatibility Wireless Standard IEEE 802 11a Radio Data Rate Normal Mode 6 9 12 18 24 36 48 54 Mbps per channel Turbo Mode 12 18 24 36 48 72 Mbps per channel Frequency 5 15 5 25 GHz lower band for US Canada Japan 5 25 5 35 GHz middle band for US Canada Encryption 40 bit also called 64 bit 128 bit or 152 bit WEP data encryption Maximum Clients Limited by the amount of wireless netwo...

Page 100: ...output 35W maximum Physical Specifications Dimensions 253 by 181 by 35 mm 9 95 by 7 1 by 1 4 in Weight 1 2 kg 2 6 lb Environmental Specifications Operating temperature 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Electromagnetic Emissions Meets requirements of FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B Interface Specifications LAN 10BASE T or 100BASE Tx ...

Page 101: ...h as a cable or DSL modem In order to make the best use of the slower WAN link a mechanism must be in place for selecting and transmitting only the data traffic meant for the Internet The function of selecting and forwarding this data is performed by a router What is a Router A router is a device that forwards traffic between networks based on network layer information in the data and on routing t...

Page 102: ... the world every machine on the Internet must have a unique address to make sure that transmitted data reaches the correct destination Blocks of addresses are assigned to organizations by the Internet Assigned Numbers Authority IANA Individual users and small organizations may obtain their addresses either from the IANA or from an Internet service provider ISP You can contact IANA at www iana org ...

Page 103: ...cluding network and host sections of the address for each address type Figure B 1 Three Main Address Classes The five address classes are Class A Class A addresses can have up to 16 777 214 hosts on a single network They use an eight bit network number and a 24 bit node number Class A addresses are in this range 1 x x x to 126 x x x Class B Class B addresses can have up to 65 354 hosts on a networ...

Page 104: ...nd host address is implied by the class This partitioning scheme can also be expressed by a netmask associated with the IP address A netmask is a 32 bit quantity that when logically combined using an AND operator with an IP address yields the network address For instance the netmasks for Class A B and C addresses are 255 0 0 0 255 255 0 0 and 255 255 255 0 respectively For example the address 192 ...

Page 105: ... C addresses For example the IP address of 172 16 0 0 is assigned but node addresses are limited to 255 maximum allowing eight extra bits to use as a subnet address The IP address of 172 16 97 235 would be interpreted as IP network address 172 16 subnet number 97 and node number 235 In addition to extending the number of addresses available subnet addressing provides other benefits Subnet addressi...

Page 106: ...255 255 255 240 The following table displays several common netmask values in both the dotted decimal and the masklength formats Note The number 192 68 135 127 is not assigned because it is the broadcast address of the first subnet The number 192 68 135 128 is not assigned because it is the network address of the second subnet Table B 1 Netmask Notation Translation Table for One Octet Number of Bi...

Page 107: ...for example when using NAT you can assign any IP addresses to the hosts without problems However the IANA has reserved the following three blocks of IP addresses specifically for private networks 10 0 0 0 10 255 255 255 172 16 0 0 172 31 255 255 192 168 0 0 192 168 255 255 NETGEAR recommends that you choose your private network number from this range The DHCP server of the HR314 is preconfigured t...

Page 108: ...d PCs to share an Internet account using only a single IP address which may be statically or dynamically assigned by your ISP The router accomplishes this address sharing by translating the internal LAN IP addresses to a single address that is globally unique on the Internet The internal LAN IP addresses can be either private addresses or registered addresses For more information about IP address ...

Page 109: ...ddress with a MAC address is known as address resolution Internet Protocol uses the Address Resolution Protocol ARP to resolve MAC addresses If a device sends data to another station on the network and the destination MAC address is not yet recorded ARP is used An ARP request is broadcast onto the network All stations on the network receive and read the request The destination IP address for the c...

Page 110: ...way and DNS addresses that it may assign to the other devices on the network The HR314 has the capacity to act as a DHCP server The HR314 also functions as a DHCP client when connecting to the ISP The router can automatically obtain an IP address subnet mask DNS server addresses and a gateway address if the ISP provides this information by DHCP Wireless Networking The Model HR314 802 11a Hi Speed ...

Page 111: ...k devices within a fixed range or area of coverage interacting with wireless nodes via an antenna In the infrastructure mode the wireless access point converts airwave data into wired Ethernet data acting as a bridge between the wired LAN and wireless clients Connecting multiple Access Points via a wired Ethernet backbone can further extend the wireless network coverage As a mobile computing devic...

Page 112: ...extended 152 bit WEP data encryption The 64 bit WEP data encryption method allows for a five character 40 bit input Additionally 24 factory set bits are added to the forty bit input to generate a 64 bit encryption key The 24 factory set bits are not user configurable This encryption key will be used to encrypt decrypt all data transmitted via the wireless interface Some vendors refer to the 64 bit...

Page 113: ... 4 Note The high band is not supported in the Model HR314 802 11a Hi Speed Wireless Router IEEE 802 11a uses Orthogonal Frequency Division Multiplexing OFDM a new encoding scheme that offers certain benefits over a spread spectrum in channel availability and data rate The 802 11a uses OFDM to define a total of 8 non overlapping 200 MHz channels across the 2 lower bands each of these is divided int...

Page 114: ...Manual for the Model HR314 802 11a Hi Speed Wireless Router B 14 Network and Routing Basics The Model HR314 user can use eight channels in non turbo mode The Model HR314 user can use three channels in turbo mode ...

Page 115: ...llations currently use unshielded twisted pair UTP cabling The UTP cable contains eight conductors arranged in four twisted pairs and terminated with an RJ45 type connector A normal straight through UTP Ethernet cable follows the EIA568B standard wiring and pinout as described in Table B 5 Table B 5 UTP Ethernet cable wiring straight through Pin Wire color Signal 1 Orange White Transmit Tx 2 Orang...

Page 116: ...ble Crossover cable A crossover cable is a special cable in which the transmit and receive pairs are exchanged at one of the two cable connectors Crossover cables are often unmarked as such and must be identified by comparing the two connectors Since the cable connectors are clear plastic it is easy to place them side by side and view the order of the wire colors on each On a straight through cabl...

Page 117: ... Server domain name A descriptive name for an address or group of addresses on the Internet Domain names are of the form of a registered entity name plus one of a number of predefined top level suffixes such as com edu uk etc For example in the address mail NETGEAR com mail is a server name and NETGEAR com is the domain Domain Name Server A Domain Name Server DNS resolves descriptive names of netw...

Page 118: ...ol Protocol TCP to form TCP IP LAN See local area network local area network LAN A communications network serving users within a limited area such as one floor of a building A LAN typically connects multiple personal computers and shared network devices such as storage and printers Although many technologies exist to implement a LAN Ethernet is the most common for connecting personal computers MAC...

Page 119: ...tion PPTP Point to Point Tunneling Protocol A method for establishing a virtual private network VPN by embedding Microsoft s network protocol into Internet packets PSTN Public Switched Telephone Network Point to Point Protocol PPP A protocol allowing a computer using TCP IP to connect directly to the Internet RFC Request For Comment Refers to documents published by the Internet Engineering Task Fo...

Page 120: ...ption wide area network WAN A long distance link used to extend or connect remotely located local area networks The Internet is a large WAN Wi Fi See 802 11b A trade name for the 802 11b wireless networking standard given by the Wireless Ethernet Compatibility Alliance WECA see http www wi fi net an industry standard group promoting interoperability among 802 11b devices Windows Internet Naming Se...

Page 121: ...ontent filtering 1 4 6 1 conventions typography xvi crossover cable 9 3 B 16 customer support iv D Data Rate 5 3 date and time 9 8 Daylight Savings Time 9 8 daylight savings time 6 3 DHCP 1 5 8 7 B 10 DHCP Client ID 3 7 DHCP Setup field Ethernet Setup menu 7 2 DMZ 1 4 8 2 8 5 DNS Proxy 1 5 DNS server 3 11 4 5 4 6 4 8 4 9 DNS dynamic 8 6 domain 3 11 Domain Name 4 5 4 7 4 8 domain name server DNS B ...

Page 122: ...IP Setup Menu 8 7 LEDs description 2 2 troubleshooting 9 3 log sending 6 2 log entries 6 6 M MAC address 9 7 B 9 spoofing 4 6 4 9 9 5 Macintosh 3 10 DHCP Client ID 3 7 Obtaining ISP Configuration Information 3 11 MDI MDI X wiring B 16 metric 8 10 N NAT See Network Address Translation NETGEAR contacting xv netmask translation table B 6 Network Address Translation 1 5 B 8 Network Time Protocol 6 3 9...

Page 123: ... S Secondary DNS Server 4 5 4 6 4 8 4 9 security 1 2 1 4 Setup Wizard 4 1 Shared Key authentication 1 4 B 12 SMTP 6 2 spoof MAC address 9 5 SSID 2 6 5 1 5 3 B 11 Start Port 8 3 Static Routes 8 9 subnet addressing B 5 subnet mask 3 10 3 11 B 5 T TCP IP configuring 3 1 network troubleshooting 9 5 TCP IP properties verifying for Macintosh 3 7 verifying for Windows 3 5 3 6 technical support xv time of...

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