NETGEAR EAX80 User Manual Download

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FAQs and troubleshooting

This chapter contains the following topics:

•

FAQs

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Find the Extender’s IP address

•

Cannot Connect to the Extender

•

Cannot Join a WiFi Network and Receive an Error Message

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Cannot Access mywifiext.net

Summary of Contents for EAX80

Page 1: ...User Manual Nighthawk AX8 8 Stream WiFi 6 Mesh Extender Model EAX80 NETGEAR Inc 350 E Plumeria Drive September 2019 San Jose CA 95134 USA 202 11975 01...

Page 2: ...u use only official NETGEAR support resources Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Complian...

Page 3: ...WiFi 18 Connect a Device to the Extender Network Using WPS 19 Log In to the Extender After Installation 19 Run Smart Setup Installation 20 Chapter 3 Extender Network Settings Enable or disable One WiF...

Page 4: ...y upload firmware to the extender 50 Restart the extender from the extender web interface 52 Turn the LEDs On or Off 53 Adjust the WiFi coverage 54 Chapter 5 Share USB Storage Devices Attached to the...

Page 5: ...work and Receive an Error Message 70 Cannot Access mywifiext net 71 Chapter 8 Supplemental Information Factory Default Settings 74 Technical and Environmental Specifications 75 5 Nighthawk AX8 8 Strea...

Page 6: ...nd speed delivering tri band WiFi This chapter covers the following topics Unpack Your Extender LEDs Back Panel System Requirements How the Extender Works Note For more information about the topics co...

Page 7: ...Unpack Your Extender Your package contains an extender and power adapter Figure 1 Extender package contents User Manual 7 Overview Nighthawk AX8 8 Stream WiFi 6 Mesh Extender...

Page 8: ...ult settings Solid white The extender is powered on Fast blinking white The firmware is corrupted Off The extender is powered off Power LED This LED indicates the WiFi connection between the extender...

Page 9: ...s connected to the USB port Off No USB device is connected to the USB port USB LED Solid white An Ethernet device is connected to an Ethernet port Off An Ethernet device is not connected to the extend...

Page 10: ...nks amber and the extender returns to its factory settings Ethernet ports Use the four Gigabit Ethernet RJ 45 LAN ports to connect the extender to LAN devices USB 3 0 port Use this port to connect USB...

Page 11: ...extender performs two main jobs The extender connects to a working WiFi network When the extender connects over WiFi to an existing network it functions as a network client similar to how a WiFi devi...

Page 12: ...s chapter covers the following topics Install the WiFi Extender Use the Extender in Access Point Mode Connect a Device to the Extender Network Log In to the Extender After Installation Run Smart Setup...

Page 13: ...s WiFi security setting You can connect your extender to your router s WiFi netowrk using one of these methods Connect with the Nighthawk app The Nighthawk app guides you through the connection proce...

Page 14: ...extender to router connection is optimal 8 If the Router Link LED doesn t light white plug the extender into an outlet closer to the router and try again Keep moving the extender to outlets closer to...

Page 15: ...Router Link LED lights amber or red move the extender closer to the router and try again If the Router Link LED lights white the connection between your router and extender is good If the Router Link...

Page 16: ...ple New extended 5 GHz WiFi network name MyWiFiExample If your extender connects to the router s 5 GHz WiFi band your extender uses your router s 5 GHz WiFi settings for both its networks Existing rou...

Page 17: ...ere the extender to router connection is optimal 8 If the Router Link LED doesn t light white plug the extender into an outlet closer to the router and try again Keep moving the extender to outlets cl...

Page 18: ...odem router or router 4 Launch a web browser and visit www mywifiext net The NETGEAR installation assistant displays 5 Use an Ethernet cable to connect your router to an Ethernet port on the extender...

Page 19: ...white 2 Within two minutes press the WPS button on your WPS enabled device When the extender connects to your WPS enabled device the WPS LED lights solid white Log In to the Extender After Installati...

Page 20: ...address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext local or http mywifiext Mac computers and iOS devices http...

Page 21: ...name Turn off the SSID broadcast to create a hidden network Disable or enable the WiFi radios Change the WiFi speed Use WPS to add a computer to the extender s WiFi network Deny access to a computer...

Page 22: ...the One WiFi Name feature 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature...

Page 23: ...Hz and 5 Ghz networks must use the same network name and password Note If you enabled the One WiFi Name feature and your router s 2 4 GHz and 5 GHz networks use different network names you cannot enab...

Page 24: ...7 To disable the Smart Connect feature select the No radio button If you disable this feature you can set a new SSID and password for the extender s 2 4 GHz and 5 GHz networks in the Network Name SSID...

Page 25: ...displays The devices connected to the extender displays on the page View WiFi settings To view the WiFi settings 1 Launch a web browser from a computer or mobile device that is connected to your exte...

Page 26: ...ure enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP a...

Page 27: ...address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linu...

Page 28: ...computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more infor...

Page 29: ...nthaul WiFi speed changeable Is the extender s 2 4 GHz fronthaul WiFi speed changeable Which extender WiFi backhaul is connected to the root AP No No Both 2 4 GHz and 5 GHz Yes No 2 4 GHz only No Yes...

Page 30: ...the WiFi device that you are trying to connect must include a physical button or a software button If you use the PIN method you must know the PIN of the WiFi device that you are trying to connect WP...

Page 31: ...r s IP address see Find the Extender s IP address on page 69 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser disp...

Page 32: ...dress for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A login page displays 3 Enter your admin user name an...

Page 33: ...ontrol to deny access 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter...

Page 34: ...xtender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter...

Page 35: ...ble the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywif...

Page 36: ...r If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext loc...

Page 37: ...s control or ACL is enabled the WiFi device connects to the extender but cannot get an IP address from the extender and cannot access the Internet To allow the WiFi device to receive an IP address fro...

Page 38: ...n The Status page displays 5 Select Settings Connected Devices The Connected Devices page displays the MAC addresses and virtual MAC addresses for computers and WiFi devices that are connected to the...

Page 39: ...rgotten user name or password Automatically adjust for daylight saving time Manually set the extender clock Back up and manage the extender configuration Back up the configuration settings Return the...

Page 40: ...cal Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A login page...

Page 41: ...ows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For...

Page 42: ...Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP...

Page 43: ...ess for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A login page displays 3 Enter your admin user name and...

Page 44: ...9 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Se...

Page 45: ...and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s...

Page 46: ...User Manual 46 Maintain and monitor the extender Nighthawk AX8 8 Stream WiFi 6 Mesh Extender...

Page 47: ...P address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A login page displays 3 Enter your admin user nam...

Page 48: ...ory default settings 1 Insert a straightened paper clip into the hole of the Reset button and hold it for about seven seconds 2 Release the button CAUTION Do not try to go online turn off the extender...

Page 49: ...age displays CAUTION After you click the RESET button do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting 6 Click the...

Page 50: ...ore information about how to find your extender s IP address see Find the Extender s IP address on page 69 A login page displays 3 Enter your admin user name and password and click the LOG IN button T...

Page 51: ...fiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A lo...

Page 52: ...led the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android de...

Page 53: ...wifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A...

Page 54: ...address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux...

Page 55: ...CD drives or DVD drives to the extender USB port The chapter contains the following sections USB Device Requirements Connect a USB Storage Device to the Extender Access a Storage Device Connected to...

Page 56: ...a USB Storage Device to the Extender ReadySHARE lets you access and share USB storage devices that are connected to the appropriate extender port If your USB storage device uses special drivers it is...

Page 57: ...the OK button A window automatically opens and displays the files and folders on the USB storage device Map a USB Device to a Windows Network Drive To map the USB storage device to a Windows network...

Page 58: ...storage device into a USB port on your extender 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the extender When...

Page 59: ...wifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your exten...

Page 60: ...vices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Exte...

Page 61: ...iext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 69 A log...

Page 62: ...uters iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see F...

Page 63: ...6 Use the Extender as a Media Server This chapter contains the following sections Specify ReadyDLNA Media Server Settings Set Up the Extender to Work With TiVo 63...

Page 64: ...ices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Exten...

Page 65: ...er Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface To set up the extender to work with TiVo 1 Launch a web browser from a computer or mobile devi...

Page 66: ...isplays 5 Select Do More USB Port The USB Port page displays 6 Make sure that the Enable TiVo support check box is selected 7 If you changed the settings click the SAVE button Your settings are saved...

Page 67: ...roubleshooting This chapter contains the following topics FAQs Find the Extender s IP address Cannot Connect to the Extender Cannot Join a WiFi Network and Receive an Error Message Cannot Access mywif...

Page 68: ...rrect If you entered the wrong password your WiFi enabled computer or mobile device is not able to get the IP address from the extender You must reset the extender to its factory default settings to g...

Page 69: ...r use the same WiFi network name SSID and you want to log in to your extender using an Android device you must use the extender s IP address You can log in to your router to find your extender s IP ad...

Page 70: ...the network is secure you must know the WiFi password also called the passphrase or key If the extender does not connect to the network that you select the cause might be one of the following It is p...

Page 71: ...ssistant on page 16 and follow the instructions After you connect your computer or mobile device to the extender network make sure that the extender s Client Link LED is solid white If the Client Link...

Page 72: ...nt Default gateway Windows or Router Mac address Use the IP address 192 168 1 249 and the subnet mask 255 255 255 0 For more information see your computer s documentation User Manual 72 FAQs and troub...

Page 73: ...8 Supplemental Information This appendix covers the following topics Factory Default Settings Technical and Environmental Specifications 73...

Page 74: ...T WiFi network name SSID Disabled Security Auto1 Transmission speed Varies by region Country region 802 11a b g n ac Operating mode Max 1200 Mbps Data rate in the 2 4 GHz band Disabled by default When...

Page 75: ...NS relay Network protocol and standards compatibility Dimensions 10 x 7 75 x 4 2 in 279 x 197 x 106 mm Weight 1 9lb 0 86 kg Physical specifications Operating temperature 32 to 104 F 0 to 40 C Operatin...

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