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caused by use of accessories or other peripheral devices which are not ACN
branded original accessories intended for use with this Product.
Equipment models may change over the course of this Warranty. It may
be necessary for the replacement unit to be a refurbished unit, a different
model, and/or from a different manufacturer. Goods presented for repair
may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. ACN confirms
that any replacement Product sent to you will be of merchantable quality
and functionally similar to the original Product supplied.
Warranty claims
Should your Product fail within the DOA/ELF Period or the Warranty Period
you will need to contact ACN’s Customer Service Team on 1300 881 778 to
describe the defect. ACN will then issue you with a prepaid return courier
satchel for you to return the device for testing purposes. ACN will not be liable
for any expenses you incur in relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return address, which is:
ACN Product Returns
Locked Bag 2145
NORTH SYDNEY NSW 2059
Please note that some of your personal settings, content and other
information and stored data may be lost when the Product is repaired or
replaced. Due to applicable law, other regulation or technical restrictions,
ACN will not make a back-up copy of your information. ACN does not take
responsibility for any lost information of any kind and will not reimburse you
for such loss. You should always make back-up copies of all the information
stored on the Product before handing it in for repair or replacement.
You will need to comply with any other return procedures stipulated by
ACN as published or explained at the time of the claim. If a defect exists and
a valid claim under the Warranty is received by ACN after the first 15 days
following the expiry of the Warranty Period, ACN is entitled to charge for any
reasonable shipping and handling costs made in connection with the repair
or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. Nothing contained in
