NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo
are trademarks of NETGEAR, Inc. Any non‑NETGEAR
trademarks are used for reference purposes only.
November 2016
NETGEAR INTL LTD
Building 3, University Technology Centre
Curraheen Road, Cork, Ireland
Activate Your Internet Service
¾
To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the onscreen
instructions to activate your Internet service.
Cable Internet Provider Contact Information
Bright House Networks
http://support.brighthouse.com
1-866-898-9101
Cablevision
http://www.cablevision.com
https://install.optimum.com/JointInstall/
Telephone number depends on your region.
Charter
https://install.charter.com/
1-855-757-7328
Comcast XFINITY
http://www.comcast.com/activate
http://www.xfinity.com/internetsetup
http://www.xfinity.com/internetsupport
1-800-XFINITY (1-800-934-6489)
Cox
https://activation.cox.net/selfactivation/newmodem.cox
1-888-556-1193
Mediacom
https://maestro.mediacomcc.com/walledgarden/page/
login.jsp
1-844-2SIMPLE (1-844-274-6753)
Time Warner Cable
https://www.timewarnercable.com/en/support/internet/
step-by-step/modem-activation.html
1-800-892-2253
Note:
Your cable Internet provider’s contact information might change.
You can also find the contact information in your monthly
Internet service billing statement.
2. If you are unable to activate your Internet service using the instructions
on your cable Internet provider’s website, call your cable Internet
provider and do the following:
a. When asked, provide your account information and provide the
modem router’s model number, which is C6220, serial number, and
MAC address.
The serial number and MAC address are on the modem router label.
b. Wait for your cable Internet provider to confirm that your
modem router is active.
c. If you do not get an Internet connection with the modem router,
ask your cable Internet provider to look for your modem router
online, and do one of the following depending on what your cable
Internet provider tells you about your modem router:
• If the modem router is not visible,
your cable Internet provider
can give you instructions to verify why the modem router does not
connect with your high-speed Internet service.
• If the modem router is visible to
your cable Internet provider
, reboot
the modem router. Check your online status again.
Join the WiFi Network
To connect your computer or mobile device (such as a smartphone or
gaming device) to your modem router’s WiFi network, you can use either
the manual method or the Wi-Fi Protected Setup (WPS) method.
Manual Method
1. On your WiFi-enabled computer or mobile device, open the WiFi
connection manager that manages your WiFi connections.
The WiFi connection manager scans for WiFi networks in your area.
2. Find and select your modem router’s WiFi network name (SSID).
The SSID is on the modem router label.
3. Enter the modem router’s password (or your custom password if you
changed it) to connect.
The password is on the modem router label.
4. Repeat Step 1 through Step 3 to connect other WiFi-enabled computers or
mobile devices.
WPS Method
For help with the
WPS
button on your computer or WiFi device, check the
instructions or online help that came with that computer or WiFi device. Some
older equipment cannot use WPS.
Note:
WPS does not support WEP security. If you are using WEP security, use
the manual method.
1. Press the
WPS
button on the modem router for three to five seconds.
2. Within two minutes, on your WPS-enabled device, press its
WPS
button or click its onscreen
WPS
button.
The WPS-enabled device connects to your modem router’s WiFi network.
3. Repeat this process to add other WPS-enabled devices to the network.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support
to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
If you are experiencing trouble installing your modem router, contact NETGEAR
at 1-866-874-8924. If you are experiencing trouble connecting your router,
contact the router manufacturer.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/
.
See the regulatory compliance document before connecting the power supply.
Customer-owned modem routers might not be compatible with certain
cable networks. Check with your cable Internet provider to confirm that this
NETGEAR modem router is allowed on your cable network.
