NETGEAR AirCard 797S User Manual Download Page 1

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User Manual

AirCard 797S Mobile Hotspot

NETGEAR, Inc.
350 E. Plumeria Drive

September 2020

San Jose, CA 95134, USA

202-11925-02

Summary of Contents for AirCard 797S

Page 1: ...User Manual AirCard 797S Mobile Hotspot NETGEAR Inc 350 E Plumeria Drive September 2020 San Jose CA 95134 USA 202 11925 02 ...

Page 2: ... your warranty card for warranty and service information For additional information visit http www netgear com support to access the full user manual this document and to download firmware updates Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Compliance For regulatory compliance information visit ht...

Page 3: ...sages From the Mobile Hotspot 19 View Messages From the Mobile Hotspot Web Page 19 Delete a Message From the Mobile Hotspot Web Page 20 View Alerts From the Mobile Hotspot Web Page 20 Manage Your Broadband Network Connection 21 View Mobile Broadband Network Status From the Mobile Hotspot Web Page 22 Turn Domestic Data On and Off From the Mobile Hotspot Web Page 22 Turn International Roaming On and...

Page 4: ...of Blocked Devices From the Mobile Hotspot Web Page 45 Activate SIM Security 45 Enable Port Forwarding 46 Enable Port Filtering 47 Chapter 4 Maintain Your Mobile Hotspot Extend Battery Life 50 Adjust Wi Fi Settings to Optimize Battery Life 50 Adjust Display Settings to Increase Battery Life 51 Turn Off USB Tethering 51 Turn Off USB Tethering From a Web Browser 52 Turn Off USB Tethering From the NE...

Page 5: ... VPN 72 Why can t my mobile hotspot connect to a computer running Windows Vista 72 What do I do if my mobile hotspot doesn t connect to my service provider s network 73 Questions About the Mobile Hotspot Web Page 74 How do I go back to the mobile hotspot web page 74 What do I do if I forget my admin login password 74 General Questions 74 Why isn t my battery charging 74 Why is the Signal Strength ...

Page 6: ...ure Related Alerts 80 Connection Alerts 80 Reset the Mobile Hotspot 82 Reset the Mobile Hotspot From the Mobile Hotspot 82 Reset the Mobile Hotspot From the Mobile Hotspot Web Page 83 Appendix A Specifications Battery Specifications 86 Display Specifications 87 Environmental Specifications 88 Mechanical Specifications 88 Mobile Band Specifications 88 Package Contents 89 Port Specifications 89 Secu...

Page 7: ...pter provides an overview of mobile hotspot features and instructions for how to set up your mobile hotspot and connect to the Internet The chapter covers the following topics Set Up Your Mobile Hotspot Meet Your Mobile Hotspot Connect to the Internet Recharge the Battery Replace a SIM Card Home Screen Connect to the Mobile Hotspot With Tethering Use the USB Micro Cable to Charge Only Security Cre...

Page 8: ... the back cover 3 Firmly close the back cover 4 Press the Power button to power on the mobile hotspot Meet Your Mobile Hotspot Before you connect your mobile hotspot familiarize yourself with its LCD screen icons buttons and connectors User Manual 8 Get Started AirCard 797S Mobile Hotspot ...

Page 9: ...e Using the Power Button The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose which information screen to display on the LCD Turn mobile hotspot on Press and hold the Power button for 3 4 seconds Turn mobile hotspot off Press and hold the Power button for 3 4 seconds Wake up Wi Fi signal and device screen Press and release the Power button User Manual 9 Get Started A...

Page 10: ...o is disabled Press the Power button to turn the display on and exit sleep mode Wireless Radio is enabled and Wi Fi devices can reconnect to the hotspot The time required to recover the network connection varies by environment settings etc Status LED The status LED indicates data connection status Blue slow blink The mobile hotspot is ready Blue double blink The mobile hotspot is transferring data...

Page 11: ...the hotspot with the Wi Fi name and password Note Your Wi Fi network name is different from this example Recharge the Battery Your battery comes partially charged To recharge your battery 1 Connect the micro USB charging cable to your mobile hotspot 2 Connect the other end of the cable to the USB port on your computer or to the USB charger User Manual 11 Get Started AirCard 797S Mobile Hotspot ...

Page 12: ...SIM Card To replace a SIM card 1 Remove the back cover by lifting the corners 2 Remove the battery 3 Slide out the SIM card 4 Insert the replacement SIM card User Manual 12 Get Started AirCard 797S Mobile Hotspot ...

Page 13: ...re Wi Fi settings view data usage details and view system alerts Signal strength Network indicator Battery WiFi details Connected devices Unviewed messages Figure 3 LCD screen display Table 1 Icons Description Icons This indicates the strength of the mobile broadband network signal User Manual 13 Get Started AirCard 797S Mobile Hotspot ...

Page 14: ...he micro USB cable instead of connecting with Wi Fi This kind of cable connection is called tethering Note The tethering feature is not available on the model AC797ABS 1A1NAS but you can use your computer to access the mobile hotspot web page Note The first time you use the micro USB cable to connect to the mobile hotspot your computer s operating system detects the new device To install drivers o...

Page 15: ...nter http attwifimanager or http 192 168 1 1 A login window opens 3 Enter the mobile hotspot user name and password The default login password is printed on the product label underneath the battery The password is case sensitive The mobile hotspot dashboard displays 4 Select Settings Router The Router Setup page displays 5 Scroll down to the DMZ section of the page 6 In the Use USB for drop down m...

Page 16: ...e password is case sensitive The admin login password can be 5 31 characters NETGEAR Mobile App for Smartphones and Tablets Download and use the complimentary NETGEAR Mobile app to view your connection settings and data usage from your smartphone or tablet Search the app store for NETGEAR Mobile To manage all mobile hotspot settings visit the mobile hotspot web page at http attwifimanager or http ...

Page 17: ...nter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive User Manual 17 Get Started AirCard 797S Mobile Hotspot ...

Page 18: ...spot View Messages From the Mobile Hotspot Web Page Delete a Message From the Mobile Hotspot Web Page View Alerts From the Mobile Hotspot Web Page Manage Your Broadband Network Connection Connect to Wi Fi Manage Wi Fi Change Wi Fi Settings From the Mobile Hotspot Web Page Turn Guest Wi Fi On and Off From the Mobile Hotspot Web Page Manage Wi Fi Security 18 ...

Page 19: ... the mobile hotspot 2 Continue to press and release the Power button until the new message displays on the screen 3 If the message length spans more than one page press and release the Power button to continue viewing the message 4 Select the message to read the full text View Messages From the Mobile Hotspot Web Page To view messages from the mobile hotspot web page 1 From a computer or Wi Fi dev...

Page 20: ...2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Messages A list of messages displays showing the first portion of the text 5 Select the message and click the Delete button The m...

Page 21: ...le hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive Follow the instructions in each alert to address the conditions that caused it to display Manage Your Broadband Network Connection You can view the mobile broadband network status turn domestic data on and off and tur...

Page 22: ...n Turn Domestic Data On and Off From the Mobile Hotspot Web Page To turn domestic data on and off from the mobile hotspot 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product labe...

Page 23: ...t Settings Mobile Broadband Preferences The preferences page displays 5 Click the International Roaming button The Save and Cancel buttons display at the bottom of the page 6 Click the Save button Your settings are saved View or Manage Network Mode from the Mobile Hotspot Web Page You can view or manage Network Mode and network selection mode Also you can scan for AT T MicroCells on your network 1...

Page 24: ...ell select the Scan for AT T MicroCell button The device scans the network for AT T MicroCells 8 To save any changes to the Network Mode setting click the Save button Your settings are saved Connect to Wi Fi You can connect up to 15 Wi Fi devices such as smartphones laptops tablets digital cameras printers gaming consoles and digital picture frames to your mobile hotspot network For information ab...

Page 25: ... turned off press and quickly release the Power button to wake the mobile hotspot Add a WPS Enabled Wi Fi Device From the Mobile Hotspot Web Page You can add a WPS enabled Wi Fi device to your Wi Fi network without a Wi Fi password using the mobile hotspot or the mobile hotspot web page To add a WPS enabled Wi Fi device from the mobile hotspot web page 1 From a computer or Wi Fi device that is con...

Page 26: ... connect includes a WPS key click the WPS button pairing button and within two minutes 120 seconds press the device s WPS key Enter WPS PIN If a WPS pin is associated with the device that you want to connect click the Enter WPS PIN button and enter the device s WPS PIN Your mobile hotspot and the Wi Fi device communicate and establish the connection User Manual 26 Use Your Mobile Hotspot AirCard 7...

Page 27: ...d mode the mobile hotspot gives you that option Note Whenever you change Wi Fi settings any devices connected to the mobile hotspot are disconnected and might need to be reconnected Turn On 5 GHz Wi Fi From the Mobile Hotspot Web Page When all of your devices support 5 GHz Wi Fi use 5 GHz Wi Fi for faster downloads To turn on 5 GHz Wi Fi from the mobile hotspot web page 1 From a computer or Wi Fi ...

Page 28: ... Note that the overall throughput speed could decrease when Wi Fi dual band is enabled To turn on dual band Wi Fi from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is pr...

Page 29: ...Hotspot Web Page To select a Wi Fi profile or create a custom profile on the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the batt...

Page 30: ...onnect to the main Wi Fi and to the guest Wi Fi click the arrow to the right to increase the main Wi Fi connections and decrease the guest Wi Fi connections or click the arrow to the left to decrease the maximum main Wi Fi connections and increase the maximum guest Wi Fi connections Note The increase and decrease arrows only display if guest Wi Fi is enabled 8 Set the Wi Fi channel User Manual 30 ...

Page 31: ...otocol Best practice is to use a value of 2347 If you are experiencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Fragmentation Threshold The largest allowable size in bytes for a packet If a packet is larger than the threshold it is sent in multiple packets which can affect network performance Keep this value as large as possible up to 2346 13 ...

Page 32: ... 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Wi Fi Connect Note Guest Wi Fi can be enabled when the Wi Fi profile is set to 2 4GHz Only or 5GHz Only User Manual 32 Use Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 33: ...rted by most Wi Fi devices Use WPA2 Personal AES whenever possible None Anyone can access your Wi Fi network without a password and you are responsible for charges incurred Best practice is not to select this option The Save and Cancel buttons display at the bottom of the page 11 Select the length of time in the Guest Timer menu to set a timer for the guest network 12 Use the Broadcast Network Nam...

Page 34: ...procedure to change the main Wi Fi network name and password involves specifying the following setting Main Wi Fi For added security you can prevent the main Wi Fi network name and password from displaying on the mobile hotspot s home screen To change network name and password from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web br...

Page 35: ...ve and Cancel buttons display at the bottom of the page 7 Click the Save button A message displays telling you that to save this change your device must restart Wi Fi connections 8 Click the Save button Your settings are saved All devices that were connected must reconnect with the new name and password User Manual 35 Use Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 36: ...spot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Wi Fi Connect 5 Click the Edit button for the main Wi Fi or for the guest Wi Fi network User Manual 36 ...

Page 37: ... network without a password and you are responsible for charges incurred Best practice is not to select this option The Save and Cancel buttons display at the bottom of the page 7 Click the Save button A message displays telling you that to save this change your device must restart Wi Fi connections 8 Click the Save button Your settings are saved 9 Reconnect your Wi Fi devices if necessary using t...

Page 38: ...ngs see Manage Wi Fi Security on page 34 The chapter covers the following topics Change the Mobile Hotspot Web Page Login Settings Content Filter Levels View Block or Unblock Connected Devices Activate SIM Security Enable Port Forwarding Enable Port Filtering 38 ...

Page 39: ... 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Settings General Device 5 In the Wi Fi Manager field change the URL used to connect to the mobile hotspot When you change settings the Save and Cancel buttons display 6 In ...

Page 40: ... by OpenDNS A network connection is required to set up or change content filtering To enable content filtering 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneat...

Page 41: ...bsite filters to block access to websites that you specify You can also allow unrestricted access on specific computers and devices To block access to a website 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login ...

Page 42: ...bsites that can be accessed through the mobile hotspot broadband Internet connection You can also allow unrestricted access to specific computers and devices To set up website filters 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login pass...

Page 43: ...ecific devices from connecting to the mobile hotspot View Connected Devices From the Mobile Hotspot Web Page To view the connected devices from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The def...

Page 44: ...Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays A list of devices connected to the main Wi Fi and guest Wi Fi netwo...

Page 45: ...ed on the product label underneath the battery The password is case sensitive The home page displays 4 To view a list of connected devices select Wi Fi Connect 5 Select Security Access Controls The Access Control page displays 6 From the MAC Filter Mode menu select Block list The list of blocked devices displays Activate SIM Security You can create another level of security by establishing a PIN t...

Page 46: ...ur computer is hosting a server you can enable port forwarding so that other users can access the server With port forwarding incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding creates a security risk When not required leave port forwarding disabled To enable port forwarding 1 From a computer or Wi Fi device that is conne...

Page 47: ...lowing port forwarding information Label Enter a descriptive name IP Enter the IP address of a connected device Port Enter the port number that the application uses Protocol If you are unsure select TCP 7 Click the Save button Your settings are saved Enable Port Filtering You can select which applications for example HTTP FTP email servers can access the Internet Used with other security measures ...

Page 48: ...iltering 5 From the Port Filtering list select one of the following Block List Specific applications and services are not allowed to access the Internet block list Allow List Only specific applications and services are allowed to access the Internet allow list Only one list at a time can be active either a block list or an allow list 6 Identify the ports to filter Enter a meaningful label that des...

Page 49: ...e following topics Extend Battery Life View Details About Your Mobile Hotspot Back Up and Restore Mobile Hotspot Settings Configure Mobile Broadband Enable DMZ Set LAN Options Update Mobile Hotspot Software and Firmware Enable or Disable Factory Reset 49 ...

Page 50: ...led Adjust Wi Fi Settings to Optimize Battery Life If the devices that you are connecting to your Wi Fi network are always close to your mobile hotspot shorten the Wi Fi range Set the standby timer to a shorter period to minimize the wait time when no devices are connected to either Wi Fi network before going into standby mode the Wi Fi radios turn off Note When you change the Wi Fi settings any d...

Page 51: ...e hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Settings General Device The device settings page opens 5 Adjust any of these settings Display Brightness From the menu select the display brightness level Display Timeout From the menu s...

Page 52: ...he default login password is printed on the product label underneath the battery The password is case sensitive The dashboard displays 4 Select SETTINGS Setup Router The Router Setup page displays 5 Scroll down to the DMZ section of the page 6 In the Use USB port for drop down menu select Charge only 7 Click the Apply button Your settings are saved Turn Off USB Tethering From the NETGEAR Mobile Ap...

Page 53: ...onal Mobile Station Equipment Identity To view details about your device from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the...

Page 54: ...hotspot settings Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices You can also save your settings before resetting to factory defaults or changing the settings User Manual 54 Maintain Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 55: ...nderneath the battery The password is case sensitive The home page displays 4 Select Settings General Software and Reset 5 Click the Save button By default the file export cfg is saved to your Downloads folder Restore Mobile Hotspot Settings Using the Web Page To restore mobile hotspot settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter h...

Page 56: ...igured Factory Reset using the Power button then you can restore the mobile hotspot settings using the LCD display Start with the mobile hotspot turned on To restore mobile hotspot settings directly from the mobile hotspot 1 Press and hold the Power button for at least 15 seconds If Factory Reset by using the Power button is configured then the mobile hotspot enters factory reset mode and first di...

Page 57: ...ble this feature Wi Fi is disabled and you must use a USB cable to tether the device Note This feature is available to Windows computer users If you are a Mac user do not enable this option because you will be unable to access your device To enable IP pass through mode 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http...

Page 58: ...ections pass through To enable VPN pass through 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page disp...

Page 59: ...sthrough On radio button 6 Click the Save button Your settings are saved Configure APN Details Your mobile hotspot comes preconfigured with the access point name APN for your network service provider User Manual 59 Maintain Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 60: ...r http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Settings Mobile Broadband APN The APN screen displays 5 Click the Add button 6 Enter the name and password if they are required for the...

Page 61: ...ed to the table Select an APN to Use You can select a specific APN to use with the mobile hotspot To select an APN 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label under...

Page 62: ...mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Settings Mobile Broadband APN 5 Click the Delete button The APN is removed Enable DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the D...

Page 63: ...product label underneath the battery The password is case sensitive The home page displays 4 Select Settings Router Basic The Router Basic page displays 5 Scroll down to display the DMZ section 6 Select the DMZ Enabled On radio button 7 In the DMZ Address field enter the IP address of the computer to which you want all data sent If the mobile hotspot is tethered using a USB cable this address is 1...

Page 64: ...b browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays User Manual 64 Maintain Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 65: ... each device on the network and manages its configuration information The DNS mode setting specifies how the DNS servers are obtained If you select the Auto radio button the servers use the DNS relay specified by the Internet provider 6 Click the Save button Your settings are saved User Manual 65 Maintain Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 66: ...he home screen displays 2 Press and release the Power button until the Update Available alert displays 3 Press and hold the Power button The update process starts When the the download completes the alert changes to Software Update 4 Press and hold the Power button until the upgrade process starts After the update install completes the mobile hotspot reboots Update Software Downloaded Over the Air...

Page 67: ...printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select Settings General Software and Reset 5 If the Check for update button displays click it to see if a new update is available 6 If an update is available click the Start Download button The update downloads 7 Click the Update now button to install the update After the update install comp...

Page 68: ...orming a factory reset with the hardware button 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 3 Enter the administrator login password The default login password is printed on the product label underneath the battery The password is case sensitive The home page displays 4 Select the administrator login...

Page 69: ...6 In the Factory Reset section select Enabled or Disabled 7 Click the Save button to save the Factory Reset setting User Manual 69 Maintain Your Mobile Hotspot AirCard 797S Mobile Hotspot ...

Page 70: ...ons This chapter provides answers to possible questions about your mobile hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Mobile Hotspot Web Page General Questions 70 ...

Page 71: ...er computer or Wi Fi device to connect to your mobile hotspot If you can then the problem is with the device that cannot connect not the mobile hotspot What do I do if I can t access the Internet If you are connected to the mobile hotspot but cannot connect to the Internet try the following suggestions Check the display status on the mobile hotspot s LCD screen Make sure that network coverage is a...

Page 72: ...s If the No Signal icon displays make sure that you are in your network service provider s coverage area Why can t my device access the mobile hotspot web page when connected to a VPN If you are using your mobile hotspot while connected to a VPN you might not be able to access the mobile hotspot web page using http attwifimanager To directly access the mobile hotspot web page hosted on the device ...

Page 73: ...ot still does not connect you might need to create or update the default connection profile To check the default connection profile settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the mobile hotspot password The default login password is printed on th...

Page 74: ...ogin password is printed on the product label underneath the battery The password is case sensitive The mobile hotspot web page URL is http attwifimanager or http 192 168 1 1 If you changed the admin login password and can t remember the password that you created you must reset the mobile hotspot back to factory defaults See Reset the Mobile Hotspot on page 82 General Questions Review these topics...

Page 75: ...al generators or other mobile hotspot Wi Fi devices Review the following possibilities Check your signal strength and network type for example LTE 4G is generally faster than 3G Check Wi Fi interference by powering the mobile hotspot off and on to find a better Wi Fi channel Change the Wi Fi band from 2 4 GHz to 5 GHz The LCD screen is not lit How do I know if the mobile hotspot is still powered o...

Page 76: ... relates to the Wi Fi network connection The IP address might be listed under IPv4 Address or something similar Find the IP address on a Mac OS X device To find the IP address on a Mac OS X device 1 From the Apple menu select System Preferences Network 2 Select the Wi Fi adapter The IP address is displayed in the right pane Find the IP address on devices running other operating systems To find the...

Page 77: ... address for the entry that relates to the Wi Fi network connection It appears as a series of numbers and letters This is the MAC address of your Wi Fi adapter Find the MAC address on a Windows 8 device or newer To find the MAC address on a Windows 8 device or newer 1 In the Charms bar click the Search button 2 Select Command Prompt 3 At the command prompt enter ipconfig all and press the Enter bu...

Page 78: ...led device try these suggestions Refresh the list of networks If the LCD screen is dark the Wi Fi radio might be asleep Press the Power button to wake the mobile hotspot Check the Wi Fi band settings and consider using the 2 4 GHz band for increased compatibility with client devices User Manual 78 Frequently Asked Questions AirCard 797S Mobile Hotspot ...

Page 79: ...leshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot The chapter covers the following topics View Alerts Reset the Mobile Hotspot 79 ...

Page 80: ...more information see Environmental Specifications on page 88 The mobile hotspot shuts down automatically if it goes out of the supported temperature range Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure that the area is well ventilated and air can circulate around the device Note The battery might not recharge if the mobile hotspot ...

Page 81: ...n 41 Syntactical error in the TFT operation 42 Unknown PDP context 43 PDP context without TFT already activated 44 Semantic errors in packet filters 45 Syntactical errors in packet filters 46 Connection error 67 Invalid transaction identifier value 81 Semantically incorrect message 95 Invalid mandatory information 96 Message type nonexistent or not implemented 97 Message type not compatible with t...

Page 82: ...ile hotspot all of your customizations are lost If you want to keep them save them before doing the reset and restore them afterward See Back Up and Restore Mobile Hotspot Settings on page 54 Note When you reset the mobile hotspot any currently connected devices lose access and must be reconnected after the mobile hotspot restarts Reset the Mobile Hotspot From the Mobile Hotspot Start with the mob...

Page 83: ... hardware button factory reset may be disabled in the UI To reset the mobile hotspot to its factory settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifimanager or http 192 168 1 1 The mobile hotspot web page displays 3 Enter the administrator login password The default login password is printed on the product label underneath ...

Page 84: ...5 Click the Reset button A message displays telling you that devices currently connected will lose Internet access 6 Click the OK button The mobile hotspot returns to its factory settings User Manual 84 Troubleshooting AirCard 797S Mobile Hotspot ...

Page 85: ...rs the following topics Battery Specifications Display Specifications Environmental Specifications Mechanical Specifications Mobile Band Specifications Package Contents Port Specifications Security Specifications Wi Fi Specifications 85 ...

Page 86: ...battery Up to 11 hours of continuous usage Note 11 hour battery life is achieved by the following heaviest case stream YouTube for 1 hour followed by 30 minutes of idle time and then repeat for over 11 hours User Manual 86 Specifications AirCard 797S Mobile Hotspot ...

Page 87: ...Display Specifications The mobile hotspot includes an 1 77 in LCD display User Manual 87 Specifications AirCard 797S Mobile Hotspot ...

Page 88: ... Specifications Table 4 Physical dimensions Dimension Parameter 78 g 2 75 oz without battery 136 g 4 80 oz with battery Weight 110 mm 4 33 in Length 68 mm 2 68 in Width 15 4 mm 0 61 in Thickness Mobile Band Specifications Table 5 Mobile Bands Band Technology 1 2 3 4 5 7 12 14 29 30 66 4G LTE bands 850 1900 2100 3G fallback support DC HSPA Band Technology User Manual 88 Specifications AirCard 797S ...

Page 89: ...e lithium ion battery AC charger USB cable Quick Start Guide Port Specifications The mobile router provides one micro USB 2 0 port Security Specifications Supported security features Content filtering Parental controls Wi Fi security encryption Wi Fi Protected Setup WPS VPN pass through NAT firewall Password protected administration UI User Manual 89 Specifications AirCard 797S Mobile Hotspot ...

Page 90: ...Wi Fi Specifications Wi Fi support WiFi 802 11ac 2x2 MIMO Dual Band 2 4 5 GHz standalone or simultaneous WPS Wi Fi Protected Setup User Manual 90 Specifications AirCard 797S Mobile Hotspot ...

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