NETGEAR AirCard 785S User Manual Download Page 1

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350 East Plumeria Drive
San Jose, CA 95134
USA

July 2015
202-11399-03

AirCard 785S Mobile Hotspot

User Manual

Summary of Contents for AirCard 785S

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA July 2015 202 11399 03 AirCard 785S Mobile Hotspot User Manual ...

Page 2: ...latory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR the NETGEAR Logo ReadySHARE and AirCard are trademarks of NETGEAR Inc Any other trademarks on this package are for reference purposes only ...

Page 3: ... Data Usage 19 Manage WiFi 20 Choose a WiFi Profile 20 Add a Wireless Device to Your WiFi Network 23 Set the Maximum Number of Connected Devices 25 View or Block Connected Users 26 Set Mobile Broadband Auto Connect Options 28 View Messages 29 View Alerts 30 Extend Battery Life 31 Adjust WiFi Settings to Optimize Battery Life 31 Adjust Display Settings to Increase Battery Life 32 Recharge the Batte...

Page 4: ...t or Disconnect button appear on the hotspot web page 59 How do I find out how many users are connected to my hotspot s WiFi networks 59 Why does the No Signal icon display 59 Why can t my device access the hotspot web page when connected to a VPN 59 Why can t my hotspot connect to a computer running Windows Vista 60 What do I do if my hotspot doesn t connect to my service provider s network 60 Qu...

Page 5: ...t the hotspot 64 Where can I find more information 65 Appendix B Specifications Mechanical Specifications 67 Environmental Specifications 67 Supported RF Bands 67 Appendix C Tips and Safety Guidelines for Lithium Ion Batteries Battery Tips 69 General Battery Safety 69 Appropriate Batteries and Chargers 70 Battery Disposal 70 ...

Page 6: ... topics Know Your Hotspot Set Up and Connect to the Internet Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product do not match what is described in this manual you might need to update your ...

Page 7: ...ntenna Secondary antenna Micro USB port port Navigation button port Figure 1 Hotspot buttons and features Power and Navigation Buttons Use either the Power or Navigation buttons to wake the LCD screen and to power the hotspot on and off Table 1 Power button usage Desired Result Action Turn on hotspot Press and hold the Power button for two seconds Turn off hotspot Press and hold the Power button f...

Page 8: ...nnected or no signal Blue Double blink every five seconds Data is transferring uploading or downloading on the data connection Blue Amber Slow blink alternating blue and amber The hotspot is installing firmware or software updates LCD Screen Elements You can use the LCD screen icons and other screen elements to view the hotspot s status configure WiFi band settings and view data usage details view...

Page 9: ...d while the hotspot is not connected to WiFi Solid arrows display when the hotspot is transmitting data System alerts require attention You have new messages to review The battery is charging Green The battery is fully charged Red The battery charge is low The battery charge is less than 5 Purple WiFi is active Gray WiFi is inactive A number if displayed indicates the number of connected devices D...

Page 10: ...gnal extends coverage indoors and in areas with low signal strength and adds Ethernet connectivity Extended battery The extended battery is a 3600 mAh battery that provides a battery life that is 1 5 times longer battery life than that of the standard battery Accessory availability varies by region For more information visit http www netgear com aircardaccessories Power Sources Your hotspot can re...

Page 11: ... service provider If you must install these components complete the steps in the following sections Install the Battery To install the battery 1 Remove the back cover by lifting at the notch on either corner of the hotspot 2 Insert the battery as shown ensuring that the gold contacts on the battery line up with the gold contacts on the hotspot Gold contacts Battery 3 Replace the back cover ...

Page 12: ...eady to use When the battery needs recharging follow the instructions in Recharge the Battery on page 34 Install the Micro SIM Card To install the micro SIM card 1 Remove the back cover by lifting at the notch on either corner of the hotspot 2 Remove the battery 3 Insert the micro SIM card ...

Page 13: ...d search for available WiFi networks b Select the WiFi name displayed on the hotspot LCD screen and connect to it c When prompted enter your WiFi password as it displays on the hotspot LCD screen Note To personalize the hotspot and change advanced settings use a WiFi enabled device to connect to the hotspot and then use a browser to display the hotspot web page http netgear aircard or http 192 168...

Page 14: ...The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings Network APN 6 Enter a name for the APN 7 Enter the APN If you do not know the APN contact your service provider 8 Enter a user name and password if the wireless network requires these fields 9 Select a network authentication mode None default PAP CHAP PAP or CHAP 10 Select a product data pr...

Page 15: ...r wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings Network APN The APN screen displays 6 Click the x symbol beside the desired APN entry The APN entry is removed Tethered Mode ...

Page 16: ...r After the driver is installed you can visit the hotspot web page at http netgear aircard or http 192 168 1 1 to customize your hotspot s advanced settings NETGEAR AirCard App for Smartphones and Tablets Download and use the free NETGEAR AirCard app to view your connection settings and data usage from your smartphone or tablet Search the app store for NETGEAR AirCard To manage all hotspot setting...

Page 17: ...our mobile hotspot network This character string is unique to your hotspot It displays on the main hotspot LCD screen If the screen is blank a power saving feature press and quickly release the Power button The default WiFi password is printed on a label under the battery Guest WiFi password When this password is enabled guests can use this password to access the guest WiFi network Admin login pas...

Page 18: ...ics Monitor Data Usage Manage WiFi Set Mobile Broadband Auto Connect Options View Messages View Alerts Extend Battery Life Establish Security View Details About Your Mobile Hotspot Update Mobile Hotspot Software and Firmware Alerts Note To change settings log in as an administrator See Hotspot Web Page on page 16 ...

Page 19: ...Navigation buttons The LCD screen shows the estimated data usage for the current monthly usage Data usage To configure your monthly data usage 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password...

Page 20: ...Fi is enabled and guest WiFi is disabled If your place of business does not allow WiFi or for any other reason you want to disable WiFi and use the mobile hotspot only in tethered mode the mobile hotspot gives you that option Note Whenever you change WiFi settings the hotspot resets to activate the new settings Any devices connected to the hotspot are disconnected when the hotspot resets Choose a ...

Page 21: ...han the basic profiles offered on the LCD screen To select a WiFi profile or create a custom profile on the hotspot web page 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive...

Page 22: ...z or 5 GHz to use on the main secondary or both WiFi networks Select Guest WiFi to use the secondary WiFi network for temporary visitors The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved If you select a predefined profile change the frequency or change the guest WiFi options the profile type changes automatically to Custom Setup Note When you ch...

Page 23: ...lly To add a wireless device manually 1 On the wireless device that you want to add to your network view the list of available WiFi networks 2 Connect to the network that corresponds to your hotspot network as displayed on the LCD screen 3 When prompted enter the WiFi password for your hotspot network The WiFi password displays on the hotspot LCD screen If the screen is turned off press and quickl...

Page 24: ...n displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Wi Fi Connect 5 Select WPS for either the main WiFi or secondary WiFi network if available 6 Choose the WPS method you want to use WPS button pairing If the device you want to connect includes a WPS button click the WPS button pairing button and within two minutes 120 secon...

Page 25: ...d to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Wi Fi Options 5 From the Max WiFi list select the number of devices that are allowed to access your hotspot 6 Click the button or the button to adjust the number of connections available on each ...

Page 26: ...e password is case sensitive A list of devices connected to the main WiFi and guest WiFi networks displays in the lower part of the screen If you notice a WiFi device that you do not recognize you can block that device from connecting to your WiFi network To block a device 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard ...

Page 27: ...ter Mode list select Black list Block all in list The list of blocked devices displays To unblock a device 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive The Home screen d...

Page 28: ...ord The password is case sensitive 4 Select Settings Network Preferences 5 From the Network Mode list select the type of mobile broadband network to which that the device can connect 6 Select an Auto Connect option Never connect manually each use The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on To connect to the network manually view the ...

Page 29: ...our network service provider on the hotspot web page To view SMS messages 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Messaging A list of messages displays sho...

Page 30: ...d each alert that displays and follow any displayed instructions 4 To move to the next alert click the Navigation button Note Alerts remain as long as the issues that cause them are active When the issues are resolved the alerts are removed automatically To view alerts 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or h...

Page 31: ...tings Adjust WiFi Settings to Optimize Battery Life If the devices you are connecting to your WiFi network are always close to your hotspot shorten the WiFi range Set the standby timer to a shorter period to reduce the amount of time that no devices are connected to either WiFi network before the hotspot goes into standby mode the WiFi radio turns off To adjust WiFi setttings to optimize battery l...

Page 32: ...u to connect to WiFi devices farther from your mobile hotspot and still connect to your WiFi network but battery life is shorter USB Tether If you are tethering your hotspot to your device and do not want to use WiFi for other devices select the WiFi stays Off radio button The Submit button displays after you make a selection 6 Click the Submit button A warning message displays 7 Click the Submit ...

Page 33: ...8 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Settings General Device 5 Adjust any of these settings in the Screen section Screen Brightness Select Dim Timeout on Battery Timeout on Charger Timeout on USB From the lists select shorter time periods The Submit button displays after you make a selection...

Page 34: ...he wall charger into a wall socket The battery icon includes a lightning bolt to indicate that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged and a notification displays Note The LCD screen goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the Power button To recharge the battery ...

Page 35: ...ard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Wi Fi Options The Wi Fi Options screen displays 5 In the main WiFi and secondary WiFi sections change the WiFi Name and WiFi Password fields as desired 6 To change the guest WiFi password automatically select the Generate a new password ...

Page 36: ...is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Settings General Device 5 Optional In the Host Name field change the host name used to access the hotspot web page Enter a maximum of 31 characters 6 Optional In the Admin login field ...

Page 37: ...Security Settings To change the type of security used for main and secondary or guest WiFi 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select WiFi Options ...

Page 38: ...curred Best practice is not to select this option The Submit button displays after you make a selection 6 Click the Submit button Your changes are saved 7 Reconnect your WiFi devices if necessary using the new WiFi credentials See Connect to the Hotspot on page 13 View Details About Your Mobile Hotspot You can view details about your hotspot such as the model number software version and IMEI Inter...

Page 39: ...ly for new software or firmware updates once a week If an update becomes available the hotspot displays an alert You can also check for updates and update the software manually without receiving an alert To update the software after receiving an alert 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A ...

Page 40: ... wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Select Settings General Software and Reset 5 If the Check for updates now button displays click it to check if a new update is available If an update is available the Do...

Page 41: ...PIN to unlock the micro SIM card 2 Launch an Internet browser from a computer or wireless device that is connected to the network 3 Enter http netgear aircard or http 192 168 1 1 A login screen displays 4 Enter the password in the Sign In field The default password is password The password is case sensitive 5 Click the Sign In button 6 Enter the micro SIM PIN when prompted 7 Click the Save button ...

Page 42: ...a wide temperature range For information see Environmental Specifications on page 67 The mobile hotspot shuts down automatically if it goes out of the supported temperature range Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure that the area is well ventilated and air can circulate around the device Note The battery might not recharg...

Page 43: ...n about how to configure various aspects of the hotspot such as WiFi settings WAN settings router settings The chapter covers the following topics Back Up and Restore Hotspot Settings Manage WiFi Network Options Enable SIM Security Configure Mobile Broadband ...

Page 44: ...urn the hotspot to its factory settings see How can I reset the hotspot on page 64 To back up hotspot settings 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the S...

Page 45: ...n In button 5 Select Settings General Software and Reset 6 In the Restore Settings section click the Browse button 7 Navigate to the location where the export cfg file is stored By default hotspot setting files are saved to your Downloads folder 8 Click the Open button Your hotspot is restored with the imported file settings Manage WiFi Network Options You can set WiFi network options such as RTF ...

Page 46: ...splays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Wi Fi Options 6 Set the WiFi options Channel The WiFi channel being used Best practice is to set the channel to Auto The hotspot chooses the channel that provides the least interference RTS Threshold The smallest packet size in bytes used by the Reque...

Page 47: ...ne nearby Select the Hide button if you do not want it broadcast The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WAN connection or view SMS messages For the default SIM PIN contact your network provider To enable SIM securit...

Page 48: ... settings to view WAN details such as the active network connection status signal strength You can also adjust these settings to establish which users and applications can access your network View WAN Information To view network information 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login scree...

Page 49: ...p 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings Router Port Forwarding 6 Select the Enable button The Port Forwarding list displays Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding...

Page 50: ...t is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button 5 Select Settings Router Port Filtering 6 From the Port Filtering list select one of the following Black List Specific applications are not allowed to access the In...

Page 51: ...ver configuration Note This feature is available to Windows computer users If you are a Mac user do not enable this option because you will be unable to access your device To enable IP pass through mode 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the...

Page 52: ...our changes are saved Enable VPN Pass Through To connect to a corporate network using VPN you must first enable VPN connections passthrough To enable VPN pass through 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field ...

Page 53: ...Enabled radio button The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved Configure APN Details Your mobile hotspot comes preconfigured with the access point name APN for your network service provider The hotspot checks the APN to determine the type of network connection to establish For information about configuring APNs see Configure Access Point...

Page 54: ...oming data to a particular IP address To enable DMZ and designate a computer to screen incoming traffic 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In ...

Page 55: ...ly 192 168 1 74 The Submit button displays after you make a selection 8 Click the Submit button Your changes are saved Set LAN Options To set the hotspot s LAN options 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password...

Page 56: ...ally assigns an IP address to each device on the network and manages its configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider The Submit button displays after you make a selection 7 Click the Submit button Your changes are saved ...

Page 57: ...s chapter provides answers to possible questions about your hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Hotspot Battery Questions About the Hotspot Web Page General Questions ...

Page 58: ...connected to the hotspot but cannot connect to the Internet try the following suggestions Check the display status on the LCD Make sure that network coverage is available in your area Make sure that your micro SIM card is active and enabled with data services Wait one to two minutes for the hotspot to initialize Confirm that your account is activated and that no other Internet connections are acti...

Page 59: ... out how many users are connected to my hotspot s WiFi networks The number on the WiFi icon on the hotspot s LCD is the number of users or devices connected to your WiFi network A list of connected devices appears in the hotspot web page s Devices Connected section For more information about the devices or users connected to your network see View or Block Connected Users on page 26 Why does the No...

Page 60: ...rd make sure that a positive balance is listed for the account If your mobile hotspot still does not connect you might need to create or update the default connection profile To check the default connection profile settings 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http netgear aircard or http 192 168 1 1 A login screen displays 3 Ente...

Page 61: ...ttp 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password is password The password is case sensitive 4 Click the Sign In button What do I do if I forget my admin login password The default admin login password is password and the hotspot web page URL is http netgear aircard or http 192 168 1 1 If you changed the admin login password and can t remember t...

Page 62: ...ress and hold the Power button for a few seconds The LCD is not lit How do I know if the hotspot is still powered on The LCD dims to save energy The LED continues to flash slowly to indicate that the mobile hotspot is still powered on To wake up the LCD press and quickly release the Power button How do I find my computer s IP address The steps for finding your computer s IP address depend on the o...

Page 63: ...ces access to your WiFi network MAC filtering Tip To display a list of connected devices including the MAC address of each device visit the hotspot web page and log in as an administrator The connected device list appears on the left side of the Home screen Click the device links to display IP and MAC addresses The steps for finding a device s MAC address depend on the operating system If your dev...

Page 64: ...etworks from your WiFi enabled device try these suggestions Refresh the list of networks Visit the WiFi options screen WiFi Options Make sure that WiFi Info on Home Show radio button is selected If the LCD is dark the WiFi radio might be asleep Press the Power button to wake the hotspot If the hotspot is tethered to your computer make sure that WiFi is set to stay on when the hotspot is tethered S...

Page 65: ...de that came with your mobile hotspot Visit support netgear com click the Support for Home Products link search for your network service provider and select your hotspot from the list of products to do the following Update the firmware on your device if an update is available View a tutorial Learn tips and tricks at http www netgear com landing learningcenter tips html to get the most from your ho...

Page 66: ...66 A A Specifications This appendix covers the following topics Mechanical Specifications Environmental Specifications Supported RF Bands ...

Page 67: ...ature Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Supported RF Bands Table 6 Supported RF bands Technology Bands 4G LTE 800 900 1800 2100 2600 MHz 3G HSPA 850 900 1900 2100 MHz 2G 900 1800 Table 4 Physical dimensions Parameter Dimension Weight 127 g 4 5 oz Length 109 9 mm 4 33 in Width 68 9 mm 2 7 in Thickness 14 6 mm 57 in ...

Page 68: ...Specifications 68 AirCard 785S Mobile Hotspot ...

Page 69: ... parked outdoors Batteries may get warm while charging and discharging this is normal behavior for all batteries Use the AC adapter and the USB cable that came with this device Use the latest firmware check for updates on a regular basis Device performance and runtime are affected by workload or usage Higher workloads or usage can lead to higher battery temperatures and faster battery power consum...

Page 70: ...ools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only purchase products and accessories recommended by NETGEAR or your carrier Use of unapproved batteries products or accessories will void your warranty Do not use incompatible batteries and chargers Some website...

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