YML739Rev1
V100LS User Guide
www.netcomm.com.au
19
Appendix A: Troubleshooting
Modem and LAN port LED is black
Please check the type of your Ethernet cable (cross over/straight through cable). Use the
correct cable referring to your modem/switch/hub user manuals.
Dial tone, but can’t make or receive calls
Make sure you have connected the V100LS as instructed in this manual. Turn the power off,
wait 10 seconds and turn back on again. The V100LS will go through a diagnostic where the
lights flash. Once they remain on lift the handset. The phone line should light up and you
should be able to hear a dial tone when you lift the handset.
Fail to register on SIP server
Symptom
:
Unable to make or receive calls.
The ATA configuration page shows "unregistered" status.
Diagnosing Internet connection:
1) Check whether your ADSL modem has been trained by DSLAM and that you can access
a website. Access your ADSL modem to ascertain whether it has established a connection
with the Internet.
ATA "modem port" works using the V100 Configuration utility found on the CD-ROM.
1) Check if the WAN port has already obtained a valid IP address;
ATA uses static IP for WAN port.
1) Check if you have correct IP address, netmask and gateway ip address.
Diagnosing your SIP account:
Check your SIP account information
1) VoIP Alias; Proxy or Domain Name;
2) RegistrarPort (default 5060, Do not change it unless you know what you are doing);
OutboundProxyPort (default 5060, Do not change it unless you know what you are
doing);
3) Make sure you have correct UserID, AuthUserID and password. The UserID and
AuthUserID might be different.
Non-continuous voice
Please call MyNetFone Customer Support on 181.
No DTMF tone at remote site
If the remote site cannot hear the DTMF tone that generated locally, please try different DTMF
relay mode (in band or RFC 2833).
