
MAN-0148, Rev 1
46
March 2016
6.5 How to Return Equipment
A Material Return Authorization number is required in order to return equipment. Please contact Net Safety at
(866) 347-3427, before returning equipment or consult our Service Department to possibly avoid returning equipment.
If you are required to return equipment, include the following information:
A Material Return Authorization number (provided over the phone to you by Net Safety).
A detailed description of the problem. The more specific you are regarding the problem, the quicker our Service
Department can determine and correct the problem.
A company name, contact name and telephone number.
A purchase order, from your company, authorizing repairs or request for quote.
Ship all equipment, prepaid to:
Emerson Process Management
6021 Innovation Blvd.
Shakopee, MN 55379
T +1 866 347 3427
F +1 952 949 7001
Mark all packages: RETURN for REPAIR.
Waybills, for shipment outside Canada, must state: Equipment being returned for repair
All charges to be billed to the sender
Ensure a duplicate copy of the packing slip is enclosed inside the box indicating item 1 – 4 along with the courier and
account number for returning the goods.
Pack items to protect them from damage and use anti-static bags or Aluminum-backed cardboard as protection from
electro-static discharge.
ALL equipment must be shipped prepaid. Collect shipments will not be accepted.