www.neptronic.com
Direct Steam Injection Humidifier
Installation Instructions and User Manual
Page | 19
General Conditions of Sales and Warranty
General warranty policy
Provided that the terms of payment are observed, the
purchaser is offered a warranty of 24 months from the
original purchase date of delivery for any Neptronic
Humidifier SK300, SKR, SKE, SKS, SKD and SKG Series,
provided the equipment has been properly installed and
operated in accordance with Neptronic instructions.
The warranty covers faulty manufacture, design and/or
defective materials and is limited to the equipment and
components. The warranty shall cease to be valid in the
event of misapplication, incorrect installation, improper
maintenance or any other incorrect uses or misuse of the
product.
For the SK Series, the warranty furthermore ceases to be
valid if the user disconnects or removes any electronic or
mechanical components prior disconnecting the input
power. Neptronic assumes no responsibility for repairs
made on equipment, unless performed by Neptronic’s
authorized personnel.
All defective product or component under warranty must
have a valid Return Material Authorization (RMA) number
issued prior to be processed. To request an RMA number,
purchaser must provide the model number and serial
number/date code of humidifier and certain components
such as sensor and PC board etc.
Neptronic agrees under the warranty to repair or replace
(at the discretion of Neptronic) such standard products or
components, which on examination by Neptronic are found
to be defective.
Product or component replaced or repaired under warranty
will be sent back to the purchaser, standard ground freight
paid by Neptronic.
Expenses in connection with travelling time, dismantling
and mounting shall not be paid by Neptronic.
Guarantee for products or components sold but not
manufactured by Neptronic, is only given to the same
extent as given to Neptronic, however, not exceeding the
normal Neptronic warranty.
Parts used for repairs are warranted for the balance of the
term of the warranty on the original humidifier or 90 days,
whichever is longer.
Any repairs made at the Neptronic facilities after the
original warranty period are warranted for 1 month from
the date of repair.
Special agreement on components under
warranty
For certain defected components under warranty, based
on valid reasons, the purchaser has two options:
1) Send back immediately the defective component(s) for
inspection and the purchaser is responsible for freight to
Neptronic. The full purchase price will be credited once the
defective component(s) is received and the manufacturing
defect is found upon inspection by Neptronic.
OR
2) Replacements will be sent without requiring returning of
the defective component(s), standard ground freight paid
by Neptronic at zero value invoice. Although the purchaser
must hold defective component(s) for a period of 12
months whereas Neptronic reserves the right to claim the
defective component(s) back for inspection at any time. If
the claim is found to be out of warranty coverage upon
inspection by Neptronic, the replacement parts sent free of
charges will be then charged to the purchaser.
