Neoi 809, User Manual

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Troubleshooting
Troubleshooting
Please refer to the information below to rectify any problems you face with your device. If the problem
cannot be solved, please contact the authorized Neo Service center. You can find a list of service centers
at www.neoi.de under the Support section or you can email us at support@neoi.de
I cannot turn on the phone
Press On/Off key for a few seconds till the startup screen appears.
Try to charge the batter as the battery may be fully drained. This happens when you do not use the
phone for several days.
Check if the battery is in poor contact. If so, remove the battery, install it again, and switch on your
device.
The phone does not respond in several minutes
Press the End key.
Remove the battery, install it again, and then switch on the phone.
Images look smudgy
Clean the screen. The plastic although scratch resistant, can be worn out if constantly in contact with
hard surfaces such as coins. Always use the Sock provided to keep the phone safe from damage when
placing in Purses or Pockets.
Use your device in the suggested conditions. Ensure that the phone is not exposed to severe humidity
and heat.
The phone turns itself off
Check if the keypad is locked when not used.
Check the battery capacity.
Make sure that the backlight is not always turned on.
To avoid fast consumption of battery, always keep Bluetooth off.
The phone is running out of power shortly after recharged
Please ensure that you have enabled the screensaver program.
Ensure that the battery is fully charged for at least 3 hours.
After the battery is partially charged, the battery capacity indicator may be not correct. Please wait for 20
minutes to get the accurate indication after removing the charger.
The phone cannot be charged normally
Check if the battery is still usable as the battery performances drops down after uses over years.
Ensure that the battery is recharged in normal conditions.
Ensure that the battery has been installed before the charger is powered.
Ensure that the designated batteries and chargers are used.
Before going abroad, please check if the currency and voltage is compatible.
The phone cannot find a network
Retry in another place location as some areas may not have network coverage or may be very weak.
Confirm with your service provider if your SIM card is valid.
Try to select a network manually. From Menu>Settings>Network Settings
Ensure that the SIM card is not damaged.
SIM card error
Make sure that the SIM card has been inserted correctly.