32
Symptom
Cause
Remedy
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD radio
tuner.
Use Neo Gateway to access HD radio
source. This will provide all AM and
FM reception for your vehicle.
No AM or FM
reception using the
HD radio source.
Factory antenna
cable is not
connected to the HD
radio tuner (HDRT).
Remove the factory antenna plug
from the factory radio and connect to
the HDRT module. **NOTE - some
vehicles need to use an aftermarket
antenna adapter to make this
connection.
HD radio station
quality fluctuates
or is lost randomly.
The HD tuner is
temporarily losing
reception of the
Digital HD radio
broadcast signal.
This is expected performance. The
digital HD radio playback will resume
in areas of higher broadcast signal
strength.
The Seek or Tune
Forward command
is actually doing
Seek or Tune
reverse.
The seek and tune
buttons have not
been set to the
proper configuration.
Please see the Important
Configuration Process in the HD Radio
operation section that applies to your
specific vehicle.
The Seek button
is doing Tune
commands and
the Tune button
is doing Seek
commands.
The dipswitches
have not been set
properly.
Please see the Dipswitch Setting and
Dipswitch Overview section.
Troubleshooting (cont)
